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August 2024 by Erica Zavala
Reese was Amazing and helpful to get my new phone ready to go! Would tell anybody to go and see him such a nice and positive sense of humor!
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March 2024 by Linda Woolery
This is the 1st time I have ever written a bad review so please don't take this lightly. I was with us cellular for years. Went to verizon for 2 and just came back to us cellular. We traded in 6 phones and got 6 new phones. They took our 6 phones and after 3 bill cycles are still not giving credit for the promotion on 3 of them. I have been into the store 3 times, and have called 5+ times still and still have not had bill corrected. But even worse, they do not have coverage in many areas around Springfield (even Battlefield). Once you find out you can't use your phone they say too bad!! They talked us into a $600+ booster but then told us that it doesn't work in a "dead zone" and now their only suggestion is to find someone to take over our phones and contract. Sorry I don't believe in cheating people the way they do.This is a nightmare but it last 3 years. If you live anywhere in the area make sure and check their maps! It doesn't even have coverage at Cherokee Jr High.UpdatedSo I ended up paying the 6 phones off since us cellular said it was my only option. So we lost the six phones we traded in and had to pay full price for the six phones we purchased. They told me they would be released within 24 hours. After 15 days they finally released all of them so we could go back to Verizon. That was the only option for us to use the phones and have service. Nightmare is over for us, but before you surrender your phones to them make sure they have coverage in your area. Areas we found that US Cellular has dead zones were Battlefield, south Springfield, Ash Grove, Willard and Walnut Grove.
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August 2023 by Thomas Sees
The signal has went down hill so much in last year or so. But wanta say thanks to associate Isaac for helping try to find solution for us !!
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August 2023 by tom mulrenin
Great customer service.
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August 2023 by Doris Watson
Great service, Professional, and friendly.
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July 2023 by Donicia Goheen
My daughter and I were having trouble with our phones. CODY immediately helped us when we entered the store. He was great at asking the right questions and was able to solve our phone issues in just minutes. He went above and beyond by checking into our phone case replacements for us. I highly recommend the US Cellular on Glenstone because of employees like him. We will be going back to Cody when we are ready for new phones!
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April 2023 by MH
The store on Glenstone is the one you go to when you want to make changes to someones account without their permission. They don't ask for identification, your pin number, nothing... Privacy policies aren't followed there. Good Luck
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March 2023 by William Pendarvis
Don't know anything about the US Cellular plan service yet. My phone crashed before I went and checked out US Cellular. The 5 Star is for Retail Wireless Consultant "Cody Bareford". Cody went above and beyond trying to help me solve my old phone issues. Was going to try Verizon but with the customer care Cody provided made me want to go with US Cellular. Thank you again for A+ customer service Cody!
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March 2023 by debra murphy
Horrible advice by your sales person! Know the facts!
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February 2023 by Isabel Flanders
Jon was amazing, he took care of me super fast and got me not just what I wanted, but helped me get a better phone for a good price. He was charismatic, kind, and a huge help through this process. If anyone goes to get a new phone or update their plan, I hope they meet Jon!
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December 2022 by Tamara Wade
The store on glenestone in Springfield is a joke,no one in there knows anything, not even about there phones I'll never go back and good luck if you need any type of help
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December 2022 by China Doll
They do not acknowledge you when you walk in and they don't have enough workers. Other phone stores would at least ask ask what you need help with but all 3 workers didn't say nothing. Was in there for 1hr with nobody saying anything. Me and 3 other people. I asked "yall don't ask people for help" and he said y'all will be ok. Than when it was closing time, still no acknowledgement they rushed people out. Worst customer service ever
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December 2022 by Alexis Trower
Jon and Mark helped me upgrade my phone today! Very professional and informative of the deals they had going on. Great customer service.
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October 2022 by Crystal Albaladejo
I went in there with high expectations and great referral my sister. I left beyond elated Cody was so helpful. We live in the country and basically have two options Hughesnet or Centrylink. They are both trash so I was able to get home internet through them at an unbeatable price. Also there were so many discounts I can't name them all! Cody ty so much for being a great sales rep and kind to my kiddos. That will definitely be my home store
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October 2022 by Kennedy Cooley
They were the nicest US Cellular workers i’ve ever worked with! they were extremely helpful and so kind and understanding with any questions i had. They even stayed late on a friday night to help me set up my new phone! 10/10 recommend this location.
