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“Ashley at Cricket Wireless is awesome. She was very professional and knowledgeable. Also very fast at what she does. I would recommend this store to everyone I know.”
“I recently visited my local AT&T store and was lucky enough to be assisted by Austin. His customer service was truly exceptional from start to finish. Austin was not only knowledgeable about all the products but also patient and attentive, making sure to answer all my questions thoroughly. He guided me through the process of selecting the perfect phone, making sure I was comfortable and confident in my choice. Thanks to his expertise, I walked out with a brand-new iPhone 16 Plus, completely satisfied with my purchase. Austin's professionalism and friendly approach made the entire experience seamless and enjoyable. Highly recommend visiting this store and asking for Austin if you're looking for top-notch customer service!”
“So I have had difficulty moving my landline to a cellular line… It is a long, horrible story! But when I came to the Cricket location on Kansas Expressway in Springfield, Missouri, the store manager a man by the name of AJ was not only able to make sure what my problem was and get my problem resolved he was able to navigate multiple customers by himself until his second employee came in the building. The customer service here was impeccable.”
“This is the only cricket store I will go to. I'm always treated good and they always are helpful and knowledgeable. Payden and Alex will give you the hookup. Check them out.”
“So my laptop screen cracked on Sunday at church while teaching the children. The children were playing with Legos and it hit my laptop screen. Devastated I was! The horror for a college student! AHHHH!!! After collecting my brain cells back together, I informed the other teachers of what happened. We agreed on what to do. Monday was Labor Day. Come Tuesday, I and my friend went to the first store and they quoted me the price of a kidney for it to be fixed. I beg your pardon!! My friend did more calling and hold and behold……CPR came to the rescue!!!! We went inside and immediately got service. D took a look at my laptop and quoted me and gave all the information that I need to know. I dropped my laptop with them. Two days later, I got a call. My laptop is ready for pickup!!!!! From horror to Joy!!! I was so happy that I squealed like a pig!! Thank you CPR for an exceptional care with my laptop. Exceptional service. 12/10 experience. They called to update me every step of the way until I received my laptop. Thank you!!!!”
“I called the S Campbell Springfield MO location prior to calling this one. The girl that was working was very impolite, seemed bothered to be answering my call, and when asked if they sell iPhones, her response to me was “well yeah, we’re a phone company…”. I then told her I’d call another location, which is when I called W Sunshine. Katie answered all of my questions and was so polite and thorough in her explanations. This will be the only Cricket location I use moving forward. Thank you, Katie!”
“My husband and I were having issues with our new wireless business account and contacting AT&T direct by phone was not getting us anywhere. We decided to go into this AT&T store as a last resort and spoke with Cory F. who is the store manager. He listened to our problems and was patient/calm and worked all issues out. Thanks to Cory for making our day a little brighter. :)”
“Brad and Naomi were amazing representatives! It's hard to find attentive workers at the physical stores..... but, they went above and beyond to correct the mistakes made via call center!If you need assistance their your go to team!”
“The most amazing crew to ever run a store! Tyler, Kailey and chance are so helpful and comforting, their customer service is above and beyond! They provide an exceptional experience and are all well versed in what they do for the company. I’ve seen them be helpful and warm to every single person that comes in! What other team would be willing to learn Spanish in order to help a larger customer base? You want great service? Come to the north glenstone cricket!!”
“I had gone to the Corporate Verizon store near National and Battlefield earlier in the day. They were very unprofessional and hateful. At that point I went to your store at Battlefield and Bypass 65. There was a representative named Rob that was so very knowledgeable and pleasant. It was a breath of fresh air. I will always do business at that location because of Rob. He is a great asset to your company.”
“First time in my life I didn't have to wait. That just my luck. Actually it was there patience to wait to download my old phone to my new phone. I take to many videos and pictures. The staff was Cool...”
“I went to At&t on lonepine service was not good they had my service all mess up and I had to come over to the store on Kansas and get everything figure out Micheal and his worker got everything figure out I was pleased with his service they went above and beyond”
“Really glad to have an excellent repair center like this only an hour away from me for when I have a repair issue that requires professional expertise to resolve my problem. Highly recommend!”
“Shout out to Corey at US Cellular on Kansas Exp in Springfield. Thank you for going above and beyond to figure out my billing problem and providing great customer service!”
“I went into the store today after having a horrible experience with customer service over the phone. Michael was absolutely amazing in assisting me with getting my new phone. The process and my request were not very simple and he took the time to help us and did not stop working until he figured it out. It was a very positive experience and definitely helped keep me as an AT&T customer! Thanks for all of your help today, I really appreciate it!”
“Jenifer is the best!! She did everything to make sure I walked out door with phone for my son. I was not aware the store was or had closed while there. She was very patient and got him the phone!! Thank you Jenifer”
“Being new to the area, I depend on reviews to help me decide on where to do business. This AT&T location definitely lived up to its reviews. The staff was friendly from the moment I stepped through the doors, especially Ryan Bouma! He truly understood what I needed, was extremely knowledgeable and was a big help in the process without being pushy. I will definitely be back!”
“My daughter and I were having trouble with our phones. CODY immediately helped us when we entered the store. He was great at asking the right questions and was able to solve our phone issues in just minutes. He went above and beyond by checking into our phone case replacements for us. I highly recommend the US Cellular on Glenstone because of employees like him. We will be going back to Cody when we are ready for new phones!”
“Very professional and the repair service is great with really decent prices. But beside the prices the waiting time is very minimum so I will to there again for my phone repair but I hope I won't break it again?”
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“Tyler and his crew did a great job not only getting us what we needed, but also explaining how it all worked. Without a doubt I would not hesitate to go back in the future!”