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January 2024 by Danielle D.
My mom was a victim of domestic violence was picked up by an ambulance on the side of the road. Went to Mercy Springfield SW with a concussion. They kicked her out of the ER at 4am, with no plan for her safety or transportation. She repeatedly told them she had no friends or family in town. They didn't care. it was -2 degrees out. she was recovering from a concussion, and they couldn't have cared less about her life. I guess if this is the kind of care you want for your loved one then, by all means, Mercy Springfield SW is where you would want to go!
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January 2024 by Stina J.
My kids are seen at Mercy St Judes Affiliate Clinic. I have been going here for over a decade. The professionalism has seriously declined. It's all good when they get unprofessional and say things derogatory hiding behind a time clock, or desk..and on reporting they still have a job...I really wonder if the words would come out so easily if we had been anywhere besides that hospital? I doubt it. Im always nice or just quiet but from here on out, if you throw a stone and hide your hand I'm throwing one too. No more holding back. Had it been me that did the exact same to them we all know I would have been immediately fired no explanation....overall for what's in this area I have to continue care here for my kids but I'm to a point where from here on out I'm matching energy. The ones who know they are guilty don't speak and that's the best thing to do considering all that's been said and done. This teaches me that if they can say and do anything unprofessional and still have a job after reporting, then don't expect professionalism from me when you get to do the opposite and higher ups decide to turn the other cheek. Turn the other cheek for me as well. If you ever seee away from the hospital, please recite the same words you recite sitting behind that desk, or looking away as if you didn't create an awkward situation while the other doctor explained what you really egged them on to say. You feel it you speak it, don't throw stones and hide your hand. Also when you are a pushy egotistical my way only doctor with a clearly fake smile, we all see it clear. Tug nuts with each other not with my child's care. Only time she speaks up is to push points that make her seem higher...im calling it all out from here on out. Personal opinions have no place in a medical setting. So to still have a job after saying to me " I feel sorry for you" then look at my daughter and say " no I feel sorry for you". But she still has a job at mercy hospital....if you see me at Walmart or Walgreens or anywhere else, would those words still have rolled off the tip of your tongue so freely? We all know you would not have said one single word D. I'm tired of always being the bigger person...I'm done turning the other cheek. I will meet professionalism with professionalism and anything less I'm matching the energy you put out there. It's cute when you do it huh? Can you take what you dish out is the real question
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November 2023 by Anna F.
I mean for a hospital, it's about as good as it gets there are definitely meals I'll say yes to but just as many that I will decline they do have the BEST Pudding in town and I'll stand behind that statement!
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November 2023 by Barbara T.
I had great care when I was at mercy for pacemaker surgery they tock good care of me my heart dr and me went over everything about what they were going to do went over what gave me great post op care and my med team were top notch I had after care instructions before I went home thank you mercy for doing a great job
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August 2023 by Cheri A.
If it was possible to give them a ZERO I absolutely would, after passing out at work on July 9th, 2023, I was brought here by ambulance and put in a wheelchair still very disoriented and not sure if I was coming or going thank God my husband followed behind the ambulance and was able to answer questions for them. They did vitals right away and checked my heart to make sure it was beating properly way to go nurses, I Spent 16.5 hours here waiting in the ER, it must have been 2* in the damn place because everyone was freezing I was so cold I was seriously turning blue (should have taken a picture of my lips & fingers) it was no joke, we were all under 4-5 blankets and that wasn't enough. If the cold wasn't bad enough you had people with puke buckets in their hands okay no biggy you're in a hospital that's expected right?? So then why are they not using them and using the floors instead? Any answers? Ya, we couldn't figure that out either. I was so disgusted I almost threw up myself, my husband went out and told the nurses what was going on in the side room they had us in, and her reply to him was "We don't have housekeeping this late, there is nothing we can do" when he told me this I said if I don't see a doctor within the next half here we are walking the hell out of here and going to the other hospital later today. Literally, 22 minutes later I was headed to the nurse's station so they could take my IV out and I could leave when they called me back to meet with the doctor to be told are y'all ready for this crap...EAT MORE SALT AND SUGAR AND DRINK MORE WATER!!! My primary doc about came out of his skin when we told him this considering I drink about 190L of water a day already they have since cut back my water intake but guys don't waste your time with Mercy... go the extra 3 minutes to COX the quality of care far surpasses anything you will receive at Mercy's hands down and I know I ended up there 3 days after this incident and spent most of July in Cox. I will be doing a write-up on it.
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May 2023 by Theresa O.
While traveling on vacation by car from Phoenix to Branson Missouri, we stopped in Springfield Missouri for an overnight stay. During that night, my husband experienced severe lower abdominal pain that caused us to need an emergency room visit. We were directed by the hotel staff to Mercy Hospital. it is never pleasant to visit an ER but when you were out of town and you don't know what to expect, it is daunting. Unfortunately, due to the short staffed situation, we waited for seven hours in the ER for my husband to be seen along with many other patients. Because of that wait, it is the only reason that I could not give a five star review to Mercy Hospital, and we learned that there is a staff shortage at the hospital ER, which was the primary reason for the delay. That in itself is a sad commentary for the state that our country is currently in. But, Even thru the wait in ER, the staff remained pleasant, calm and sympathetic. They just couldn't change a bad situation. From the moment we did see a doctor until we left the hospital two days later I have nothing but praise for the care, the accommodations, and the treatment that my husband received for what turned out to be a kidney stone that had to be removed. From the two hospitalists, the physicians assistant, the two surgeons, and the technicians, nurses and aids, and even the maintenance folks, we were treated with the upmost respect and with kindness and compassion. No one made us feel anything less than very welcomed, and very well cared for. They allowed me to stay with my husband in the room for the two nights that he was admitted. That in itself was comforting for me. The procedure was performed and we were again on our way. I cannot say enough about how impressed we were with the hospital and its staff at Mercy. Thank you for making a very unpleasant situation tolerable, and only slightly less than a good memory. I recommend Mercy Hospital. Thank you for showing that you care about what you do. You made two weary travelers with an unexpected scarey emergency situation feel like we weren't going thru this alone. You are to be commended, and we DO commend you! Marvin & Theresa
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May 2023 by Darryl T.
This has been the worst experience in a ER that I HAVE EVER HAD! I have been setting here With my wife for 12 hours now. She was told that they would not take her at ambulatory care because her lips and hands were blue and her skin was cold and Clammy. Yet now we're here her symptoms are not bad enough to be seen any sooner. When asked for a time frame we are told we don't know. That doesn't sound very professional to me. I am in the automotive business and if I treated my customers that way I would be out of business in a very short time. Finally at around 10:15 PM we both decided enough is enough and walked with my wife still weak and somewhat disoriented. I drove her home hoping the next day to take her to a real Doctor's office to get some prescription medicine for her High blood pressure.. All I can say is I better not get a bill for This horrible service. which was nothing at all.
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April 2023 by Jenny S.
I am absolutely humbled by the wonderful women who work at the Mercy Breast Center. I was treated with the utmost respect, courtesy, kindness and care. Every single person I encountered, from the ladies at the registration area to the mammogram technicians, the nurses, the schedulers, the ultrasound techs, the surgical nurses and the doctors, they were all absolutely amazing. They were patient, thorough, understanding and warm. I had some issues/concerns and had to go several times for more testing, etc. - each time everyone was amazing. I thank God I received news that nothing was wrong but had my results gone a different way, I know in my heart that I would have received the best possible care from the team at Mercy. God bless all the wonderful women who took such good care of me. Your kindness and professionalism is astounding. Keep up the good work. You absolutely make a difference in people's lives - probably when they need it the most. Thank you so much. See you next year!
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January 2023 by Barbara G.
I have been in the ER waiting room for 10 hours now and haven't been seen yet! I am sure that I have gallbladder issues, I have never been treated so terribly! I can not believe they leave people waiting so long!
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November 2022 by Martina Spencer
They are awesome and really care about their patients. All of my doctors are only through Mercy.
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September 2022 by Phillip S.
ER is dangerously under staffed. People are nice but incredibly over worked. Nurse's for my room after I waited 9 hours for were great. This Hospital needs to get back to the reputation it used to have before all the Penny Pinchers took over. Come on Guys staff the place.
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August 2022 by Cindy J.
I am really impressed with the care received from my physician, the billing department is deployable. They make harassing telephone calls, even without mailing bills. Recently they have started saying things like this was due in March. With the intent of making you the customer feel like we are negligent. I am a person that is extremely responsible in paying for bills received. I am not negligent. I am thinking of changing to a different hospital system as it appears that Mercy is overly intense about their money owed. My reported current bill is for 14.00. REALLY!
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August 2022 by Harold H.
Went to have a micro clip procedure on my 81 year old father said they sent him to the wrong room and that they would have to reschedule and they would call 3 weeks now no call he has congestive heart failure I guess there is no MERCY AT MERCY HOSPITAL I GUESS THEY JUST ARE LETTING HIM DIE
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August 2022 by Heather H.
My husband and I arrived at the emergency room at Mercy Hospital yesterday morning. He presented with symptoms of a headache and weakness on the right side of his body. They immediately stroke activated him, and took him for a CT scan. Back in the room, they stated that there were no blockages on the CT scan and proceeded to treat him for what they called complex migraine syndrome. That included an IV of Benadryl, Compazine, sodium chloride, and magnesium. After starting that IV, and taking blood, the doctor finally came in. The doctor stated that they would be admitting him because they saw in the CT scan what looked to be a small aneurysm in the right ICA. The first nurse that took his blood told me that I would not need to retrieve his prescription medication from home, because they would be administered at the hospital. My husband went to sleep, and his heart monitor started beeping constantly because he has a naturally low resting heart rate of about 40. So if it would drop to 39, it would beep constantly. I wanted him to sleep and not be stressed out by the loud beeping, so I pushed the call button and ask for someone to adjust it accordingly. I was told someone would come in and do that. Two hours went by and no one came in. At that point I went into the hallway and flagged down an EMT who said he would get a nurse to come in and take care of it. Another hour went by and no one came in the room. At that point, I pushed the power button on the monitor thinking that would get someone in there quickly. Two more hours and a new nurse finally came in the room. (Maci) I explain to her what was going on, and she apologized that we had been neglected. I told her that he was overdue for his prescription medications and she proceeds to tell me that she doesn't have any orders for his medication. I told her that the first nurse said I didn't need to get his meds from home and she tells me that I do in fact need to get them because she was not getting a response from his doctor. (Norella) So I told her I was gonna go home and do that now and that I would give him his meds. She said OK and she would call me if they moved him upstairs while I was gone. I get back to the hospital and he is still in the emergency room, so I gave him his meds and he goes back to sleep. Several hours go by and it's almost 10 PM at this point. I realize that he's overdue for his hospital meds according to his chart on MyMercy. So I go into the hallway and there's no one around but another EMT and he said he would find his nurse. A new nurse comes in,(Kelsey) and I explained to her that he's overdue for his hospital meds and that we have not talked to anyone in hours and that he should've been moved upstairs by now. She says that there are no beds upstairs. I asked her about his hospital medication and explain to her that I've already given him his prescription meds. She gets very upset and says that I should not have given him his meds. I explain to her that the other nurse told me to give him his meds. I then ask her what kind of timeframe are we looking at for my husband moving to her bed upstairs and she proceeds to be very rude and tell me that they have other patients that are having actual heart attacks that are much more important than my husband. At that point my husband becomes upset and says he just wants to leave. Understandably so, as he was getting zero care in the emergency room. She then sends in a new doctor,(Steen) who also starts to reprimand me for giving him his meds... Even though I was told to do so by another nurse. He also says that they are able to see the heart monitor from the desk outside. However, I turned the heart monitor off. It was no longer even taking his blood pressure. And no one noticed. For hours. No one noticed in fact until the nurse named Macy came in and I told her that I had turned it off. At that point, my husband is still insisting on leaving, Because there is literally nothing happening for him there. He could've died, and no one would've even known for
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April 2022 by Mark S.
went there because my wife was giving birth this is the worst place you can have a child at... the nurses did not want to help with anything then the forced services on us we did not want tests that we did not consent to. they called child protective services on us and threatened to take all of our kids there is no freedom here expect police like control worst experience in my life go do business somewhere else mercy is the devil himself!!!!
