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November 2023 by Terai Ellis
On Monday, November 20th, I contacted Mediacom customer service to report an issue with my services not functioning. During the call, the representative assured me that they would investigate the problem and promised to call me back with a resolution. Despite the lengthy conversation lasting approximately 30 minutes, I never received the promised callback.Fast forward to today, November 26th, when I returned home only to find that my services were still not working. Frustrated, I immediately called Mediacom again to address the ongoing problem. To my surprise, the customer service representatives informed me about an unpaid bill, which I had never received via mail or email. Throughout the conversation, both individuals I spoke with displayed a discourteous attitude and failed to thoroughly review my account details. Instead, they repeatedly insisted that my services were disconnected due to the unpaid bill and asked if I would like to make a payment.Naturally, I expressed my dissatisfaction and questioned the logic behind paying a bill for services that were never operational in the first place. Furthermore, I emphasized that Mediacom had not resolved the initial issue I had reported. This lack of attention to my concerns and failure to investigate the root cause of the problem was highly frustrating. It is my belief that Mediacom's customer service should strive for a higher standard of excellence, actively seeking to understand and address customer issues rather than dismissing them outright.
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November 2023 by Malakai McNew
I paid $120 to start. I waited a week for someone to come out and hook up my internet. The Wi-Fi went out several times in two hours. I contacted support who was rude to me. They then sent someone else out and I am waiting to see if the fix it or if all the reviews about this company is true. So far I am not happy. Rather stick with T-Mobile.
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November 2023 by Zachary Parrish
I've been a customer for a while now, but last night really pissed me off. I came home from work to have the cable line laying on one of my cars, and was hanging 5 feet from the ground in our neighborhood. I called at 5:20 to inform them that what was going on. They said sorry can't do anything tonight. I explained to them the wire is laying on top of my car, and is hanging in the street, they still refused to send anyone, after getting extremely upset about this, they finally decided to send someone....... or lie about it, because no one ever showed up. I had to call City Utilities to have a guy come over and hang the wire in the tree so it was out of the street and off my car. Mediacom only cares about the money, and nothing else. There customer service is trash obviously from there 2.9 rating. Its sad they have a monopoly in Springfield, MO. It's either them or AT&T. The fact that I even have to leave this review is upsetting. Mediacom should care more, and do more. Strive to be better.
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November 2023 by Dustin
My monthly service fee was just raised yet again. I don't have issues super often, but when I do I get a different answer from every single person I talk to and my problem persists for weeks through multiple calls and home visits. I work from home and it's just unreliable. After many phone calls and tech visits my connection still blows with the wind. Skip these guys for your ISP.
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November 2023 by Arthur Vandelay
Signed up for service 4 months ago. I was getting the promotional new customer price. On the site it says the price is for "1 year". This month (4th month of service), my price increased. I contacted them and had to argue with them about the price for 2 hours. They said the price went up company wide. I reminded them that I was sold the service at a 1 year promotional price. They said I didn't have a promo price I have the standard price.Finally, I got on the phone with someone different and she tried to give me the same explanation. I pointed out that all of my bills state I am receiving a promo and also state the date of expiration of the promo. The website currently even advertises the exact same deal I am supposed to be getting for 1 YEAR. The website outlines the standard price and the discount you get for the first year. Suddenly she informs me that my account appears to have a special discount offer that she can apply to my account that just happens to discount it by the exact amount I was disputing.Absolutely ridiculous bait and switch false advertising tactics. They couldn't even wait 6 months to start trying to rip me off.Last month they somehow stopped applying the discount for autopay and paperless billing. I got that corrected without much difficulty, but it would seem I will have to contact them each month to keep the rate I agreed to.
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November 2023 by keri
I've had Mediacom for 3 1/2 years and have had line replaced 2 x and modem replaced 9x No credits for service being down at all I an now I'm down again upload speed has been in and out all day I'm tired of paying 160$ a month for services when they are spotty I'm now looking for another provider because I work from home I should be able to work for the price im paying which has tripled in 3years and there customer service is terrible I have only had one agent who was very nice in the time I've had them and one nice tech this does not say much for the company.UPDATE ON THE REVIEW:Now being told I have to be billed for additional week of service when I turned in the modem and cancelled service Bec it was down for 3 days prior to turning in the modem and it has been over a week now and still no tech showed up so far to disconnect service yet wow they want your money you better rush to pay but when you want them to stop charging you they take there sweet time. Glad I switched to new fiber optic company better speeds and no contract and best thing is 1/3 the price no changing the price, price is locked in for life of the account and no service issues at all can online game and stream movies while working from home all at the same time love this fact
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November 2023 by Bee Lamp
If I could give zero stars, I would. We have been with mediacom for almost 2 years. We have had to have our router replaced twice, and have had a total of 8 service calls. They only temporarily fix the issue when they do come out, and then they try to charge you for their faulty equipment. I have been BANNED REPEATEDLY in my online gaming because of the internet connection constantly fading in and out, causing me to disconnect. The service is terrible. We pay over $100 for internet per month, because the cost keeps going up, and it won’t even work for more than a month. It’s absolutely ridiculous. As soon as another internet provider is available in my area, I am switching and never looking back.
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October 2023 by Cooper F.
I made an account just to say how much I fucking hate this company. We've had intermittent connection issues for years now and they refuse to do anything to fix the root cause. They continue to gaslight us and push the blame on us instead of taking responsibility for how shit their service is. Maybe it would work a bit better if there was more than two servers in a shack servicing the entire town of Cabool.
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October 2023 by Laura C.
The local office, Jeremie, who works the front counter is completely rude and more interested in getting back on his phone then helping customers.
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September 2023 by Kristin Brewer
Lied about how much my internet bill was going to be. Talked to someone higher up and they went back and listened to the recording and told me they said wrong information and apologized, so I decided to cancel my internet plan with them and explained to them the situation and the lady was super rude saying I was lying and this stuff didn’t happen. Fast forward to about a month later they send me another bill charging me for 2 months after I had already canceled.
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September 2023 by Cindy C.
We experienced a service problem and Justin came out was the most pleasant representative we have had with a utility company in a long time. He made sure we understood why we had the problem and what he did to correct the problem. Thanks Justin for being knowledgable and patient.
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September 2023 by Hannah Smith
Watch your internet bill if auto-enrolled for payments! Initially, good prices, but since I’ve been out of initial promotion price/year my bill has been climbing consistently. When questioning internet bill increases, not getting real answers as to why it’s not the same amount monthly. Also, randomly “forget” to give $10 credit for being auto-enrolled. All feels sketchy. Was worth it for promotional price year… but not beyond with my bill now $100/month and climbing.
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August 2023 by Maddi
I can't say anything about the actual internet itself because I didn't even get past the sign up process. We called, almost got everything set up, and then it turned out to be $56 higher than our 'highest quote'. The rep had terrible comprehension skills and she kept talking at us, not TO us. She kept trying to give sales pitches, which I get is the script but we specifically said we just want what we want and I will upgrade later if we want to, please just do what we want. And she still continued. I decided to back out and continue with my Verizon internet for now.
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July 2023 by Adam Alexander
40 DollarsI had service with this company for years. A better option became available so I switched services. My account had been on auto pay. Apparently they did not auto draft the final 40$ from my account. I just received a call from a collection company to collect said 40$ at the same time I never received a call from Mediacom to let me know I had a balance. Apparently once I canceled they could not auto draft the final amount.So at the same time I am now getting cut rate offers that I should have been given years ago to come back they sent me to collections over 40$.I take my credit very seriously and I will NEVER do business with this company again after this. I just cannot believe nobody made an effort to call and would place my credit on the line over such a trivial amount of money.I am truly disgusted by this.
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July 2023 by Geraldine Thomas
A week wait for a tech to come out to check your issue. Unacceptable.REVIEW REVISION UPDATE:I changed my review from 2 stars to 4. Mediacom's response on google reviews was prompt and they really meant to help me as quickly as possible. The representative explained why there was a wait of nearly a week for a tech to come out. They said it was due to a surplus of service calls due to storms in the area, which makes sense. They gave me a sooner appointment date for a day earlier than the first given date. The tech came out and fixed all the issues and my internet is working again. Thank you!