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November 2024 by Peak Office Solutions
Bad internet provider.
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November 2024 by Corbin Hunter
Had their service for less than a week and already experience several outages daily. Frustrating when no other services seem to be available in the area.
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November 2024 by Caelestis
Don’t even use the company but they will consistently spam me with mail after I’ve called several times and been met with some fool who is either incredibly rude or it’s their first day and they have no idea what to do.
I will NEVER use Mediacom because of this reason, the most they will get from me is this 1 star review.
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November 2024 by L0S5 R34P3R
Absolute Garbage customer support
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October 2024 by Chad Smith
Thieves. They operate in bad faith with their billing procedures. You can't get loose from from them after you turn in your equipment. They can't tell you the amount you owe when you leave and will bill you out for following month and play dumb that it was cancelled when their notes show otherwise. They add arbitrary late charges AFTER you have cancelled. DON'T DO IT!!!
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October 2024 by Andrea A
Liars. Scammers. Terrible customer service. Terrible communication. Overpriced for what you get. You will regret this.
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October 2024 by Nathan Henderson
I had the worst experience with a representative today. I am not sure which office she is from but her name is Renee. I purchased internet online about 2 weeks ago for a home I started renting about a month ago. I had the installation date set for Monday Oct 21st. I received a text from media com confirming the appointment to which I said yes. I received a please hold for representative. I waited and then was connect with Renee. She said my installation was placed on hold due to a previous balance. I asked her what address that was for because I have never used them. She responded with they had tried to contact me 2 times but couldn’t reach me so they disconnected service. I told her that was not me and to call me and gave her the phone number. She would not call me. Long story short it was the previous tenants account. Different name, phone number, different social security number and he was a male and I am a female. She told me to email a copy of my lease and utility bill and she would review it. I asked if she would keep my installation date the same if I provided the documents. She replied it would depend if she had time to review them. I was replying back to her and then I received a message that said I will be leaving the chat now. I sent my reply but she was not available and I had to start over. I called directly this time and spoke with a Tosha. I canceled my internet and went with a different company. I have never been treated so rudely by customer service. Please keep in mind you have no business without customers. Eventually people will go elsewhere being treated crappy. I would have sent the gladly sent the documents needed if I wasn’t treated like I was a complete idiot for not wanting to pay someone else’s bill.
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October 2024 by scott osapatrol
Service is garbage, support is garbage, technicians are garbage. Service goes in and out randomly, call support and get some BS excuse. When they send out technicians they don't have any idea of what they are doing, it took three different techs coming out to figure out how to properly set up their new boxes.
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October 2024 by Corey Garoutte
Service is unreliable, constantly lied to about service interruptions, over priced, technicians guess at your problems. Technicians will also give you faulty equipment and when you go purchase your own they can’t configure it properly. Unfortunately in my area they are the monopoly of high speed services. I’d give them 0 stars if I could. Better off with Starlink or a slower ISP.
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October 2024 by John Reinart
Absolute worst service provider in the area. Outages every other week and can’t ever stream / work from home on more than one device. Save your money, use someone else.
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October 2024 by miles addler
We have been Mediacom customers for the last 33 years, Bundling phone, internet, and cable. The last several months have been stressful and challenging. We called customer service recently, which now seems to be outsourced overseas as the people answering the phones have heavy, hard to understand accents coupled with a complete lack of caring for what we needed, asked for help in reducing the monthly bill told we could drop phone plan and save $15 per month but the reduction in our bill never happened. Years ago, we could resolve any issue over the phone and now the canned response is "we can't do that", but they do still try to upsell us to their mobile cell plan or more expensive packages. We have been losing channels on our cable service and told we would need to purchase additional equipment or lose all access?! Tech came out, nice guy, but all out of the free single box that customer service told us he would bring us for one of our televisions? We have tried everything in our power to stay loyal but Mediacom in this residential market seems uninterested?!
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October 2024 by Lynn Jones
Been with them for over a year now. Customer service is ok at best. Call in pissed that you could not work because you lost internet again for the 5th time this week. All you get is a tech come out take a look around fix something or blame it on something. Last time I was told it was the main line on the street that needed to be fixed and yet hear I am again another 24 hrs with out service waiting for a tech to come do whatever. I will no longer be silent about this and officially look for a new ISP. Before mediacom comes in here and ask for me to email them privately lets talk and work this out right here so everyone can see how you handle this.
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October 2024 by Lisa Campbell
I've been a customer for 10+ years. Paying for premium channels, DVR, and 1gig internet for at least the last 3 years at nearly $200 a month. Today many of my channels we missing so I called Mediacoms office. I was told by the rep that I have only been subscribed to BASIC cable for my entire length of my account and the channels were removed. This is completely false and ridiculous. Their motive is to have me resubscribe to another premium package at a higher rate. That's not going to happen. Especially since the internet consistently goes out. I will be changing cable and internet providers.
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October 2024 by Andrei Fedchuk
I can see by the reviews this does nothing to help with the service but I have been a loyal customer to Mediacom for years now and I have had nothing but internet issues, pretty much every single day I've had it. I have had multiple technicians come to my house and the problem does not get fixed they just say it is. The only reason I have stayed is because there are no other internet providers in my area. If you have any other options I would go with them. The worst internet service provider and I wish I could give 0 stars. Also I pay for 1 gig internet and I will be lucky on the best day to push 300 mbps
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October 2024 by Anastasia Steele
Springfield MO has terrible technicians. I am not a customer but their techs - particularly who was driving the van with MO plate number NB2 V4Z are DANGEROUS AND UNSAFE. This driver on 9/5/24 was driving south on National Ave and STOPPED IN THE MIDDLE OF THE INTERSECTION at St Louis St on a green light no less with no cars in front of them. This caused me to slam on my brakes and almost get rear ended. The driver further sped throughout the street- no signals etc and once they went west in Seminole from National Ave- they continued to drive 20 miles per hour or more up a road that has a 30-35 mph speed limit. I was encouraged by the csr yesterday to obtain the plate number. I have called twice after being promised a phone call from someone locally that has not occurred. I am going to file a formal complaint at the local office tomorrow and I am also filing a police report against this person and the company for their negligence. Do not give this company any business- instead boycott for safety!!
Update: after seeing other reviews- I sent a request to TotalCare prior to the response to my review. I was assured I would get a phone call early this week. Apparently safety is not high on the priority list - because if I had gotten something reported such as this about an employee I would take EVERY opportunity to reach out to the person reporting and try to resolve. It appears from the way the csr’s handle everything when you call if you aren’t a customer you don’t matter- brand image be damned. I am following back up with Total Care to get a status because it is apparent if I don’t fight for this it just goes nowhere.
