Kum & Go, a well-maintained and clean convenience store, is praised for its friendly and attentive staff. Customers highlight the exceptional service, with one employee going above and beyond to ensure regulars are well taken care of. The store is described as the "home store" for many, with the staff being like family - always happy and helpful, even in challenging situations. The food, including fresh donuts, is also commended for its quality and availability. Overall, Kum & Go is portrayed as a reliable and welcoming establishment that provides a positive customer experience.