-
August 2021 by Angie V.
I have been in this store 3 times. Once to return items ordered on line, 2 other times to shop. The same employee were there both times...I did tell both of them today I needed something special for an event coming up and I swear I was talking to myself. Neither of them offered to help me put anything together . Worst costumer service ever all 3 times I've been in there. I noticed other customers getting different sizes for themselves. I love JJill clothes, however, this store is an eyesore and not acceptable for JJill.
-
December 2018 by Elizabeth S.
Love JJill clothes but the past 2 times I've gone to the store at Battlefield Mall, right before Christmas and right after Christmas, customer service was terrible. I came in with a friend before Christmas and we were the only 2 in the store buying gifts, and after Christmas when I came back, I was the only customer in the store...both times, the 2 ladies working were more interested in their own discussions and trying on boots than helping me. I needed an exchange after Christmas and did not get help on that either, just given a number of a store I could call to see if they had what I wanted. Very poor customer service. These ladies need training!
-
November 2018 by Latricia Crace
I have loved this store from the very first time I visited... years & years ago back in Las Vegas. Now I'm so glad the us one in Springfield. Their clothes are well made, basic & never go out of style. I recommend it highly.