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August 2024 by AAron Bryan
High quality service. Very trustworthy people.
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May 2024 by Tony V.
These guys have helped me in the past with many issues which I'm grateful for but this time on my BMW, they have done some spark plugs which turned out to be cheap kind which didn't last long as the normal ones I buy do. That disappointed me that the parts they sometimes do aren't the best quality ones.
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March 2024 by Gerald Johnson
They went above and beyond
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December 2023 by Brooke Smith
2012 bmw x5 35i- a few years ago the owner did my oil filter housing and idler pulley. He wrote on his receipt that he cleaned up the oil spilled as well.
My car was running rough after that, and the owner told me I just needed new rotors. I purchased new rotors and the sensation didn’t go away. I called and asked the shop to inspect my car and the owners wife who answered the phone accused me of lying about my car shaking, told me she was mad at me for buying rotors elsewhere, and refused to let me speak to my mechanic.
While parked at Walmart (a few weeks after import specialists did the work) the oil filter housing leaked on to my belt, and the belt slipped off my car and got sucked in to the crank shaft causing sparks under the car and smoke came through the vents.
I had it towed to the dealership. Dealership diagnosed a leaking oil filter housing dripped on the belt and it slipped off and got shredded by the crank shaft. I had to pay for another oil filter housing, install a new idler pulley and belt, seals, and the labor to pick pieces of shredded belt from my engine. It cost a fortune. All of this is written on their receipt. They specifically said the oil filter housing leaked on to the belt. The oil filter housing I just paid import specialists to do.
Import Specialists refused to take responsibility, and refused to refund anything as well. Instead they tried to attack my character, and blame everything on the fact that I am a woman, so I don’t know “anything”. They were extremely dishonest.
They also sold me 6 spark plugs and a coil back then, but it doesn’t show up on carfax, so another shop recently accused me of never having it done. I have my receipt. I have all of my receipts. I am happy to show them to anyone who wants to see. These people were awful to me, the rude wife that answers the phone wouldn’t let her husband inspect my car and all that damage happened. Very unprofessional. I will never forget how awful I was treated. I do not recommend these people to anyone. Thanks
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December 2023 by Bob Osborne
This place can always get me asap when I need repairs. They've helped me save a ton versus going to the dealer, and I trust them to do any work on my Benz.
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December 2023 by joel cortright
Great customer service
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October 2023 by Don Schmedeke
Professional service
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August 2023 by Robert “Bob” Ebert
Knowledgeable people and great service
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August 2023 by Kami Moore
Great service! Great work! Great people!!
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August 2023 by Mikey Lash
Great guys very helpful and very polite.
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August 2023 by Supra Schnauzer
Extremely rude secretary. I can count how many times in my life I’ve been hung up on by a business and this as one of them. If their customer service is as bad as the secretary they have answering calls I wouldn’t even let Import Specialists work on my power washer. Two thumbs down.
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April 2023 by Ayla Kopper
Great. From 400 to 1400 and counting. Incredible. This is why I fix my cars myself. Will not do business here again. The estimate is growing past my cars worth. What a trustworthy dealership.
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March 2023 by Chris T.
They fixed my Mercedes for $60, after another Mercedes dealer had diagnosed a $5000 repair. The $60, was simply to diagnose the problem and properly repair what the other service dept had screwed up on their last service. Every person I dealt with were professional. Very happy to have found them.
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March 2023 by Jane Lake
Had repair done on older car..it is running very well...they left some lines open..and now my headlights don't work... I think they are well qualified...be certain to ask for an estimate before going too deep.. I had to flip over on my inversion table to shake out all the change
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January 2023 by Quinn Lawson
2006 BMW 325i. Went with import specialist because they're supposed to be the best BMW specialists in town. Got a transmission fluid change and a general maintenance overview. Everything was fine with the car. And the transmission now shifts like butter, but $650 for a transmission fluid change seems like a stretch to me...Services: Transmission
