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February 2024 by Stephen engler
Appt they took me fright in time
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February 2024 by Chas Carr
Super friendly staff, worked with me with what I wanted, and fast, reliable work. I will be using this shop as my go-to from here on out.
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December 2023 by Carson A.
A little more pricy than other places on my repair (about $300 more on parts than it should have with what I've seen at Advance Auto and Amazon). They could be a bit better on communication as well. Also took like 3 days to look at the car from being dropped off
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December 2023 by Karla Donovan
I was told I could bring my car in Fri. And it would be looked at Sat.And poss. Fixed by Mon.I called Sat and they looked at it but didn't complete the diagnostic. Paying$75 for them to tell me what's wrong.Mon I was told they would get it in.Tues I was told,battery problems. Because of their neglect. Wed.tech went to urgent care. Thurs go to pick up.I have tape on driver's window so don't roll up or down. Picked up my car and window was somehow rolled down a bit and the tape was all off and they didn't tell me about it. And didn't fix it before hand. They did fix it when I asked. Thank you. Was not happy with my overall experience.
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December 2023 by Decy Worthington
My tire got flat on the side of the road so I called a tow company to come and take it to a tire shop, I didn’t have any money on me at the time so they said they had an account with Firestone and they’d just add the charge of towing on the bill so that’s what I did. About a hour later I got a call from here and a very RUDE woman named Erica didn’t even greet me, just said in a very unprofessional manner “we’re not paying for your towing!” Without even letting me explain. After I had the chance to explain she was still very rude to me, then said, again very rudely “well we won’t be able to get to it tonight” and hung up. I will not be coming back unless she isn’t employed there.
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November 2023 by Sarah Stark
Had 4 new tires put on vehicle. Never was told a wait time. Ended up being 2 hours that we ended walking around mall with our 18 month old daughter until it was finished. Then was driving home and car was extremely bumpy so was something to do with wheel balance or a defective tire potentially. Had to drive back there for them to look at it again. Spent another hour just waiting for them to take car back to shop area. No apologies given. Ended up talking to manager Joe which he was a very nice man and was offering to do something for us for time wasted. The woman there named Erica is rude. She had cut me off twice while on the phone and put me on hold without letting me finished talking. When at the location itself she has an attitude when we asked her questions regarding warranty on tires. I am a manager for a retail store and I understand sometimes you can get frustrated with things but there is no reason for rudeness or attitude when your customer isn't giving it to you as well. Joe was a great person but I will not be bringing my car back to this location for service because of Erica and lack of communication for time along with wasting time by coming a second time. Again Joe was fantastic.
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November 2023 by Andrew Selken
Was told it would be days before I could get tire checked for low pressure light. Was told if I read my owners manual I’d know to fill tires and wait before seeing if there was a leak. Also said my light was on due to low temps… 2 stars since he filled my tires, but couldn’t tell me how low my passenger steer was.
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October 2023 by David Cobb
Fast and reliable service. Helpful, knowledgeable and courteous staff. Great location (Battlefield Mall).
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September 2023 by Luba Yukhimchuk
THE place to go get ur alignment done! Staff were extremely helpful and went out of their way to get everything done in a prompt, timely manner!
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May 2023 by Tasha Barker
Incredible service & kindness from the manager. They really helped me out with a flat tire when I was in a pinch & were very accommodating! Would recommend to anyone!!
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April 2023 by Zachary Tracy
I went in to get my tires aligned after installing new tie-rod ends. I asked them to grease the tie-rod ends as we'd ran out of grease.They called me in, told me to my face that those tie-rod ends were greased (spoiler, they were not and I had to do it myself anyways).They then presented me a list of repairs (pictured below) totaling $1,002 that were ENTIRELY UNECESSARY! My car didn't even have a code, and I'd changed and/or checked all my fluids. I doubt that they even looked under the hood as they would've seen full reservoirs, fresh fluids, and new ignition parts.They took me for a fool and presented a bogus repair list without asking me ANYTHING about the work I'd done to the car.On top of that, my car's steering immediately after my alignment now makes a popping noise when I reverse and brake, and go forward and brake. They said they'll diagnose the issue for $10. THESE CLOWNS are the issue.I'd recommend the location on West Sunshine Street. They seem more trustworthy.Service: Wheel alignment
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April 2023 by Lelia Enea
This has been the worst oil change I’ve ever had. It took 3.5 hours with no warning so I just waited the whole time in the waiting room. Then they lost the paper stating what else I needed done even though I paid an extra $21 for it. They didn’t bother telling me. They had me pay and tried to send me on my way without it.Service: Oil change
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April 2023 by Angel Sauls
They are professionals in auto care. They are very expensive. They offered to change a small $8 light bulb over my license plate for $45! It's the labor cost. However, they are though!
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March 2023 by luke hardin
Nice staff, I do feel like they tightened my wheels on a lil too tight. But if so it’s ok I loosened them since then. Overall good, will do exactly what you ask online to do. Kinda of pricey.
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February 2023 by Gregg Bender
Went to have a tire on our van plugged because I couldn't find the leak. I was on my way in about 20 minutes.
