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February 2024 by Jackie Moranty
These guys are great! They really take care of their customers.I came in with a nail in my tire and they got me in, patched up and out in no time despite being really busy.
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February 2024 by c murder
They kept my car for 6 hours for a state inspection. Failed for 3 items once repaired I returned for reinspection and was told it would be 3 hours to inspect those 3 items that you can look at and see they were replaced in 30 seconds
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January 2024 by Roy Thibault
They are too busy. COVID is over and it's time to get back to real customer service. This store gave me good service while I was there but they and most other Firestone stores I called cannot get you in for a week or so. I know you don't make money on followup tire rotations and such, but on the other hand if I didn't have the lifetime service I would probable go else ware for service as your basic prices are often higher then even the dealer.
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January 2024 by jeff thomas
Always a good experience at this location recommended, can setup appt online, good communication, friendly staff, good results, good fair pricing
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January 2024 by Sean Dugan
Little slow being at 7:30. Probably just them being thorough and careful.
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January 2024 by Laurie Hopkins
James was incredibly helpful and got me several options for new tires for us. Got us in quick and everything was clear and as promised! Roger was great as well when we dropped the car off.
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January 2024 by Desrae Gray
Tried to get a phone quote and was placed on hold for over 10min. Took my business somewhere else......
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December 2023 by Sarah Schaffer
I was desperate for 2 tires for my car on a Sunday and other places had a long wait or were closed. Firestone got me in immediately, got my tires mounted in line 30 minutes and were very helpful in advising me about other things they felt I should know about my car. They were excellent!
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December 2023 by Y Powers
Booked service. Upon arrival software update so would be long wait could not print jobs. Despite this, my car was ready a few hours later and requested work completed. Only criticism is they were also short on manpower and so the identified replacement lights needed weren’t installed. I was assured by Roger I could come back this week to get them done. However now Roger says they’re fully booked this week. Beyond irritated. Taking my car to a different Firestone location to get it done later this week!
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November 2023 by Kayla Farrar
If I could give 0 stars I would. We were told we could get just a diagnostic for $21 and would take 1-2 hours. (We just needed the tire pulled off, and them to look at the rotars and ball joint and whatnot to see which part was bad) we waited 5 hours. And had to pay $50 because they helped themselves to services we didn't ask for. Then, I ended up with only 3 lug nuts on a tire, and they were cross threaded. I will never return!!
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November 2023 by Carrie A.
I have had multiple good experiences here but today was exceptional. I found a tear in my tire this morning, called, they asked the type of tire to check if they had it in stock which luckily they did and said to bring it down and they would try to take care of it today. When I arrived, Pierce looked at it and said that it was not deep enough to get into the metal of the tire and that it would not need to be replaced at this time and he even was nice enough to go back in the store to get the tread, gauge and come out and check and see how much longer until I needed to replace all of them. I thought this was going above and beyond and I really appreciate his honesty and helpfulness. I will be back in a few months to replace all the tires and will continue to use this Firestone location.
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November 2023 by Teresa Wetzler
Review may be subject to change, but Firestone has had my truck going on 2 weeks. No communication on what is causing delays. They are dragging their feet while we pay for a rental in the mean time. No communication to the customer. No communication within their shop (one person doesn't know what the other is doing, leaving customers in the dark). At this point, I will probably never use Firestone again.
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August 2023 by Aaron Richards
I scheduled/ reserved a car service the day prior to arrival. The instructions specified to call ahead before arrival so I did the day of. The employee that answered the phone had no idea I had a car service scheduled online. He apparentely found my reservation on the website after I told him I had made one. They stated that this firestone is booked out for 10 days and I can't get in.This was literally the only day I had to get my car serviced for my family to safely drive a long distance in my car to a specialist doctor appointment. So now I'm in a tight spot to find car care because an appointment was not honored by this company.Firestone of Sunshine needs to remove the online scheduling if they are not aware of its existence or just ignore it. It's unprofessional to do this to customers. I have taken my car to them multiple times. I will not be returning and I will discourage others from doing so as well.
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August 2023 by Aaron R.
I scheduled/ reserved a car service the day prior to arrival. The instructions specified to call ahead before arrival so I did the day of. The employee that answered the phone had no idea I had a car service scheduled online. He apparentely found my reservation on the website after I told him I had made one. They stated that this firestone is booked out for 10 days and I can't get in. This was literally the only day I had to get my car serviced for my family to safely drive a long distance in my car to the specialist doctor appointment. So now I'm in a tight spot to find car care because an appointment was not honored by this company. Firestone of Sunshine needs to remove the online scheduling if they are not aware of its existence or just ignore it. It's unprofessional to do this to customers. I have taken my car to them multiple times. I will not be returning and I will discourage others from doing so as well.
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August 2023 by Joel Parsons
Terrible company. They dont work with your schedule. You always have to drop it off and leave it. Then they dont get to it and you have to bring it back or leave it with them. LEAVE IT WITH THEM?? hell no. Never have i ever dealt with this ...since last time i went to Firestone that is.
