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March 2024 by Pat Cross
Don't bother! I only had work done here because it was close to my mom's home and I was here from out of town. Thought Firestone would be a good, reputable shop. I had them put on new tires a few months ago and they tried to tell me that they couldn't get the alignment right because there was a rusted camber bolt on my van that needed replaced and were quoting me about $1200. I told them I would wait and had my own, long time repair shop check. My alignment was perfectly fine and my van doesn't even have camber bolts!!! Then recently my van started to have a hard right pull. I had my usual shop check some brake work they did and everything was fine. They cross switched the two front tires and then I had a hard left pull indicating there was issue with the tire (they only had 3500 miles on them). I took it back to Firestone to replace the tire that was still under warranty. The manager then redirected them to pull the two front tires and put them on the back!! I am on the interstate a lot and do not need a major issue from a defective tire. After much heated discussion, he finally directed the mechanic to replace the tire as I had requested. This was a different manager than I had dealt with previously and he certainly had an attitude! Don't assume I am stupid about my van because I am a woman! Will never go back to the shop! (They do have a wonderful woman mechanic, but she is not in charge).
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December 2023 by Kevin Humphries
I gave a 5 because I'm split. I called a number of tire centers, Costco, Sam's Club, others, none had the tires in stock and would take some time to get. I called Firestone and was told they had those tires and could get them right on, might take a couple of hours. Great. I dropped off the car in the morning, hoping to get it around noon. Almost 5, we had to go places and I'd never heard from them. I called, he said they had a little trouble getting the tires in. So, a little sales puff lie about having the tires and I'd have to get it the next day. We had to get someone else to come pick us up and take us to our activity. That would have been a 1 star experience. When I explained this to the lady the next morning, she did give us a discount. That took it to 5. Will I go there again? Should you go there? If you do, make SURE they really do have the tires if they say they do!
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December 2023 by Jason Butterfield
The staff was very friendly and thorough in their analysis of my vehicle. I trust the Firestone team to do their best and work with me to solve my vehicle problems
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September 2023 by Kevin Boles
NEVER go to this place. They charged $700 to put one tire on and screwed up in the process and told me to go to the dealership to get it fixed where I then bent over and took it up the bum by a crooked dealership as well. Is there such a thing as an honest mechanic?
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September 2023 by Grover
Read the fine prints ... rule of thumb I guess . They'll charge you for labor and than charge you again for the same thing just not under labor .
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September 2023 by Daniel Raschko
I’ve been purchasing Firestone for about five years love the tires. Cannot stand this location. Every time I have made an appointment for whatever reason they are always behind. This really puts me in a bind because I live an hour away and I just drove an hour for them to tell me the same thing again.
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September 2023 by Matthew D. Henderson
These guys are always good about getting me in quickly for new tires, an alignment, or a state inspection. I feel like they give me good advice and don't try to sell me on things I don't need. The lifetime alignment is also a great deal. I can get my car aligned as often as I like.
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August 2023 by Hank Roark
Highly recommend. Quick, high quality, fair price. Fit me in in an emergency. I was on a 2700 mile road trip to drop my daughter at college when my drivers side front tire developed a leak. The place was booked solid on a Saturday, but Erica understood and fit me in.
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August 2023 by Jesse Sherman
Super awesome people! We had a family emergency that required a 13 hour road trip. They squeezed us in for tires so we could get on the road.
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August 2023 by craig marple
I went to try to get my window fixed I have the one you row up not the automatic window and the window was all the way up when I brought it in side and they said it came down and they couldn't get it back up they tape it up I won't go back there don't go there
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July 2023 by Burt Lintt
Very upset with this store. Last year I had bought brand new wheels for my truck and they scratched them up bad. Manager said he would take care of it. After a year of waiting and now not returning my calls ,I am forced to take extreme action. Be careful, Using this place.Service: Tires
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April 2023 by Randy Henderson
Went for an oil change on Sunday (they are open 8-6). Have 5 bays, but only one person working, so no oil change. Went somewhere else.
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March 2023 by Richard Rojas
Have used Firestone for sometime have a firestone card. Purchase tires here last weekend two tires seem to lose air acknowledged that there was some flaking on the rim, addressed with facility made an appointment for 9:30 a.m. drop a vehicle off came back at 4 p.m. vehicle was never touched no phone calls no update regarding completing scheduled appointment. Extreme lack of communication. Originally they were excited for me to buy my tires and make that sale but once the sale was done that was the end of The Cordial we'll get it taken care of information. Sad to say I ended up picking my vehicle up without schedule appointment needs being met. This will be the last time I used this company and will choose a different company. Please be advised that they will schedule you in put your vehicle up it will continue working on other vehicles as you sit and wait hours. Seems to be a lack of management environment and oversight to make sure work is completed. The point to this one star review is that there was lack of communication or update to the progress or completion of the scheduled appointment.Service: Tires
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March 2023 by Erin Roberts
Brought in my bf’s car to patch a flat. The desk person was unnecessarily sassy, they had the car for like 9 hours, claimed there wasn’t a hole in the tire, and charged for the “repair”. Had to get it fixed somewhere else.
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March 2023 by Debra C
I had a great experience with my inspection at this location. They fixed a safety issue also.
