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November 2024 by Lori Eldridge
My mother is in late stage Alzheimer’s, today a young lady named Emily came in for her music therapy. I was so impressed! I’m not sure who got more benefit from her, my mother or myself! Thank you!
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October 2024 by Brandon Morse
I got there a few minutes before they closed and they told me that they were closed and I didn't get to exchange my CPAP mask like I was told I was able to.
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October 2024 by Sandra Ybarra
Both ladies that I had that Helped me were very very nice they were very very helpful they were pleasant they showed me everything that I needed to know and they explained everything to me in detail wonderful experience. Loving my equipment.
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June 2024 by Shawna Schmittler
Very clearly can see by history that my CPAP isn't working. System is set up to NOT be able to service you.
Also, NOT even able to comprehend that my machine is SHUTTING ITSELF DOWN on pressure. Talking to me lime suddenly after 2 years of use, I forgot how to use this thing.
Calling my Dr and asking yo be referred somewhere else.
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April 2024 by Ulrich Morningstar
Impossible to get a hold of and after months trying to they haven't even put the order in.
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April 2024 by Judith Pierce
Very helpful. I had to see ortho specialist in Springfield and chose to get walker here. I had attempted to get walker in Joplin at another provider and was given the runaround from them. Cox health at home provided the heavy duty walker to me while dealing with delays so that I wouldn't have to deal with the delays. When you need a walker immediately it stinks when a provider doesn't help (Joplin). So great job Cox!!
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March 2024 by Christus miles es scriptor
Cox Hospice is ridiculously negligent, unprofessional, and possibly operating borderline illegal. Please don’t let them do to your family that they did to my grandma. The entire experience was almost unbelievable to be honest. The staff sounds like they are taking the meds. Extremely negligent and unprofessional. From the doctors, nurses, and nurse assistants. They have a certain formula and they intend to dictate that formula if you like it or not. Their formula is designed just for their benefit and not the patient. As a person that works in a hospital, I am beyond upset with this company.
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February 2024 by eligibility Jeffries
Not nice people in the office Not a nice company at all!! They deserve negative 5!!
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November 2023 by Doug Kirtley
Worst customer service experience I’ve had in a long time. Rude, unhelpful. Inflexible.
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November 2023 by Tarra
Nice people
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August 2023 by Roxanna Fultz
Always friendly, quick, and efficient when I go in to pick up prescriptions.
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August 2023 by Eva Cox
Kind knowledgeable staff. Will help you any way they can and if they can't help they will point you in the right direction. CPAP/ BIPAP guy is very informative and helpful.
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August 2023 by Kasandra Thomas
Don't count on the pricing they quote you, or the accuracy in what they say insurance will cover. Also look out for the 'assumptions' they expect you to have. They don't clearly communicate what monthly rental amounts will be. My advice, get them to put it 100% clearly on paper before you agree to service. Billing is also very delayed. Supposedly, I owe a bill from May 2023 that as yet to even reach me as of 7/17/23, but they sent it they say...When I picked up the C-Pap they made you go through a first timers course. They didn't communicate this would be 2 to 3 hours! I and the other lady in the class stated we told them we were making the appointment over our lunch break to pick it up. You would have thought the scheduling person would have mentioned it being longer than a 'normal' lunch period. Communication regarding expectations is definitely lacking.Someone tried to contact me to discuss my usage and how things were going. She left me a VM to call her back - but when I called back three different times she never answered. All three times I left her a VM and never heard from her over the span of 2 weeks....until it was time to discuss billing/payments, then she called me back.I had to return my C-PAP because it wasn't helping me. I tried it best I could - it just didn't seem like the best solution for me (that happens right?). When I returned it they said "So, you're returning this due to non-compliance?" I re-stated I was returning because it wasn't the right solution for me. and then the lady said: "So, we'll mark it non-compliance". -I don't think their recording accurate data. I feel like insurance companies need to know real reason a patient returns something like this.Just not happy with my experience here.
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August 2023 by Gabriel Cline
I much prefer writing positive reviews but wow this place is the worst. Doesn't get back to you in a timely manner, says one thing about how your insurance covers, then wham..it only applies to your deductible, even after asking them to clarify and double check before ordering. Add that on to the pricing being way over what you can buy supplies for elsewhere...When you call billing to talk to them about it they are absolutely rude and condescending. Even my insurance carrier said they would recommend going elsewhere. NO thanks CoxHealthatHome and stop calling me to refill my supplies! I would rather get sick or purchase things out of pocket than purchase anything more from you.
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July 2023 by Google user
Don't count on the pricing they quote you, or the accuracy in what they say insurance will cover. Also look out for the 'assumptions' they expect you to have. They don't clearly communicate what monthly rental amounts will be. My advice, get them to put it 100% clearly on paper before you agree to service. Billing is also very delayed. Supposedly, I owe a bill from May 2023 that as yet to even reach me as of 7/17/23, but they sent it they say... When I picked up the C-Pap they made you go through a first timers course. They didn't communicate this would be 2 to 3 hours! I and the other lady in the class stated we told them we were making the appointment over our lunch break to pick it up. You would have thought the scheduling person would have mentioned it being longer than a 'normal' lunch period. Communication regarding expectations is definitely lacking. Someone tried to contact me to discuss my usage and how things were going. She left me a VM to call her back - but when I called back three different times she never answered. All three times I left her a VM and never heard from her over the span of 2 weeks....until it was time to discuss billing/payments, then she called me back. I had to return my C-PAP because it wasn't helping me. I tried it best I could - it just didn't seem like the best solution for me (that happens right?). When I returned it they said \"So, you're returning this due to non-compliance?\" I re-stated I was returning because it wasn't the right solution for me. and then the lady said: \"So, we'll mark it non-compliance\". -I don't think their recording accurate data. I feel like insurance companies need to know real reason a patient returns something like this. Just not happy with my experience here.
