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November 2023 by Al Holman
Used them twice for glass repairs. Great communication, quality, price. Great Job
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August 2023 by John Mitchell
I recently engaged Binswanger Glass to install a new glass piece for our construction site. Despite scheduling the job two weeks in advance for a Friday installation, I was disappointed to discover on the following Tuesday that no glass had been installed. What frustrated me further was the lack of communication from Binswanger; I never received a call or any form of update regarding the delay. After reaching out on Tuesday, I finally received a callback on Wednesday, only to be informed that they had accidentally broken the glass. They stated it would take over a week before they could return and complete the installation. As a business owner, effective communication holds great significance to me, and unfortunately, Binswanger Glass performed poorly in this regard. Based on my experience, I would not recommend this company.Update: After rescheduling for the following Thursday the glass still didn’t get installed with no communication of this mater. I received a call the next day which was Friday stating that they were able to come take care of the gas’s at that time. Their excuse for not being able to install on the scheduled day was they were too busy.Fast forward to Friday… they STILL WERE A NO SHOW with absolutely zero communication. Finally the following Tuesday I get a call requesting final payment and that they had finally installed the glass shortly before the call. All around if you want no communication and a company that doesn’t stand behind their word than choose Binswanger Glass.
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May 2023 by Samuel Dameron
Called for a quote at around 4:30 PM one day and had somebody come out the next morning. Quote was sent the day they came out and within a week they had the replacement glass installed in one of our basement windows. Great service from beginning to end. Josh, the guy that replaced the glass for us, was phenomenal. I would definitely recommend them and will certainly use them again in the future if we ever need another window replaced.
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April 2023 by Ronnie Todd
I built a custom curio cabinet and needed custom size glass cut. The staff was personal and professional. I received the glass when promised and cut perfectly. This is the place to get glass!
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March 2023 by Charles Church
Google doesn't seem to allow me to remove my review, but at least they are now letting me edit it. I don't like leaving negative reviews, and since you have "reached out", I've removed the former comment, and improved the rating. I appreciate your having someone call and communicate. Thank you. But I'm still waiting for the glass to be installed though.
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December 2022 by Patricia Plumb
My husband just got his windshield replaced there and they did a wonderful job! Windshield wiper got broke in the process, and although we feel as the gentleman who checked us out should have told,the gentleman who actually replaced the windshield came out to the parking lot to us know! So overall we are satisfied
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December 2022 by Andrea Hughes
We came to Binswanger almost at closing time and they had my glass cut and ready for my curio cabinet the next day. They were the most reasonably priced glass store in Springfield and the other surrounding area glass stores and I called all of them for a price comparison. They were a third of the price of the other glass stores. They were very helpful, accommodating and friendly. We brought the curio cabinet with us in the back of our truck and it was 6 foot tall. They even came out to our truck and measured the opening where we needed the glass replaced. When we picked up the glass they also carried it out to our truck and loaded it for us. I will never go anywhere but Binswanger for any kind of glass I need to replace or get cut. Thank you very much Binswanger glass!!!
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December 2022 by Liz Hahn
I got my windshield replaced here and was very pleased with my experience. They were able to schedule an appointment within a week, and I was greeted with exceptional service when I arrived to drop off my vehicle. The gentleman that was working the day of my appointment was very friendly and courteous and attended to me quickly even while helping several other people dropping off at the same time. Everything with the new windshield seems to be great, and I will definitely recommend others to use this business!
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December 2022 by joshua ratliff
You can not even get a real person on the phone any longer what a shame always loved this place have used them for years I guess if they don’t want to talk I don’t want to spend my money
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September 2022 by John W.
Worst customer experience ever. The manager closed early on a Friday when I just needed to pick up our glass order. Their hours clearly say they were open, but he had locked up and gone home. Lied to my face about what time he had left, and couldn't be bothered to make things right. Made it clear he just doesn't care about customers. Before they come on here and make excuses, there's really nothing they can do to make up for the way I was treated.
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August 2022 by Emma C.
Very quick turn around on my order. Very friendly delivery and the glass is perfect for my mom's table.
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August 2022 by Matthew H.
Poor communication as I had three different people reach out to me, two by phone and one by text message about fixing the chips in my windshield. One person said they could fix it and one said they could not. The third bowed out when I told them that three people from Binswanger were contacting me. Decided to wait on fixing windshield so flash forward three months and State Farm said to just replace windshield. Replaced windshield and broke one of my washer squirt nozzles. I had to go back to have them replaced after they had to order the parts. Long story short poor customer service and poor communication. I got one poor apology from tech that broke the part by saying, "sorry it happens." And on top of everything else windshield was so streaked after install I had to stop to clean it and they left my dash a mess with debris.
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December 2021 by Jenn
Binswanger Glass replaced a large trapezoidal thermal pane window at the peak of our cathedral windows and did an amazing job. Not only did they fit the new glass perfectly but it required scaffolding in our living room to install it. The whole process was done expertly and professionally AND affordably. We can’t thank Binswanger enough for coming out to our rural home and replacing the foggy pane, painlessly!
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December 2021 by Grace Harris
I needed several mirrors cut at and odd size for a home project. I called at least 4 places for pricing. Binswanger was not only the cheapest but had amazing customer service! I really like Linda at the front desk. She went above and beyond on customer service, she even carried my pieces to the car for me! They did awesome work. I will be back for any glass work in the future.
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December 2021 by Mollie Hardin
Called on Thursday to get a quote for 2 small sections in our bay window that my dog broke. Repairman showed up the next day to give me a reasonable quote and had it fixed in less than an hour. This is was a huge relief because our baby shower is in a few days. Would highly recommend!