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“In every branch I have visited and every staff member I have encountered the customer service is beyond my expectation. Heather Roth recently discovered that my elderly mother had an issue with her account. I am on the account, so Heather called me. I am so grateful for Heather's understanding how upset & confused my mother would be to get that call. She and I were able to resolve the issue quickly. She routed the paperwork to a more convenient location for me. At that location,Dillon McDondel (sp?), helped me work through the process. This was a very difficult situation for us. They handled it with grace and treated us with great respect. This is just the latest example of the customer care I have experienced with this bank. Thank you for always going above and beyond!”
“Been with foundation Credit Union for years. Only part I don't like is no ATM and no Saturday drive up.I do like how the fraud dept is on top of everything 24/7 keeping account safe.”
“I had an amazing experience with America’s Credit Union. Ana Barajas is the individual who helped me. From start to finish, she made the entire process easy and stress free. She was kind, professional, and most of all, patient. Any and all questions I had, she had the answers to, making me confident my decisions and in financing my very first vehicle.”
“Had a pleasant experience! Ms. Jones was so helpful! She helped me so much and they were into the details and I could operate the account sooner than the normal! Thank you Hailey and your team! So professional!”
“Shelby was so pleasant to work with and incredibly professional! I appreciated that he took the time to explain all of my options, and never made me feel rushed with the **many questions I had through the process. At the end of the day he felt extremely skilled without being stuffy. His openness made me feel so comfortable, and I would highly recommend him and his team if you have any lending needs!”
“Always enjoy visits with personal bankers at Sunshine branch. Special shout-out to Claire F. for thank you note. Perfect balance of professional message with personal touch of a hand-written note.”
“Nicole Aulick was absolutely wonderful in my car buying process. This was the first time I had bought a car on my own and figured everything out as I went. Any questions I had she answered with no hesitation. Very helpful throughout this whole process. I cannot think her enough.Thank you again !”
“Member with Telcomm for about 15 years. Keisha (Chestnut location) has been a constant there, and knows our family by name. More recently, Ashley helped with a small loan that I wasn't expecting to need, thus was anxious about. She had an answer for me that same day and made time to meet me for signatures.As with any business dealing, success is in creating that relationship with whom you're doing business.”
“The crew at Battlefield is amazing! They are always friendly when I come in. They are great when I have questions. They answer them even if they have answered it before. This is a great place if you are looking to just start a savings account or looking for a loan.”
“My absolute favorite branch! They are over the top helpful! I always get the help I need so fast when I come visit! The teller Katie is so phenomenal at what she does!They also always get everything done in timely manner!”
“Came in to open an account was nicely greeted by Emily. She explained everything and made sure we were all set up on our online app before we left and even entertain my little one while doing the process.”
“As a long time member and former employee, Metro CU has been there for me when I needed them. From loans and accounts to time off when my mom passed away, Metro CU and their staff go above and beyond to build lasting relationships. If there has ever been an issue, it has been dealt with in a timely, professional manner. I am thankful to be a part of such a great institution!”
“They're very nice. Unfortunately I can't use mobil deposit because I get paid once a month and they won't let me deposit anything over 2k so I have to drive across town to deposit it. And the hours on here are incorrect so call first before you drive across town like I just did. :(”
“Nicole Hopkins is amazing. She dropped everything to help my family and I. She went out of her way to help us open important financial accounts that our family needed. She was incredibly professional, knowledgeable, and kind. Our baby and toddler love her! Their kids' area is so clean and fun. Her staff is helping our family wrap everything up on Saturday morning and we couldn't be more grateful to her and her team. 5 stars all the way!”
“I love this bank!! Whenever I come in, they are always the kindest and most sincere people! Quick, efficient, and just overall, always a wonderful experience. Special thanks to Madi for always going above and beyond to help me out!”
“Recently, I had fraudulent activity that required me to close both my personal and business accounts. Terra Lenox at the Chesterfield branch stepped me thru each stage of the process... and continues to follow up, making sure I've updated all transactions. She is professional, yet personable and very knowledgeable. To say the least, I have had great customer service, which is why my husband and I have been customers for decades!”
“If you want to be treated like a valued customer and not just an account number then this is the bank for you. They take the time to remember your name and always have smiles on their faces.The attention to detail and friendly service reminds me of what banks used to be! Highly recommended.”
“I was referred to State Bank for a land loan. Tiffany was amazing to work with, she’s very good at her job and very personable. After dealing with this Bank, I can see why it was recommended to me. Soon as you enter the door, you will see that it is different then any other bank you have been to! Everyone there is so friendly, professional, and I recommend that you go and experience it for yourself!”
“I have done my banking with Hawthorn for many many years and cannot tell you how many times they have gone above and beyond. Resa at the Springfield branch is the absolute best - she is so helpful and always has a smile on her face. Do yourself a favor and consider banking with Hawthorn!”
“All the ladies that work here are very nice and personable. They took the time to get to know me as a customer and have remembered my name from day one of me opening my account. Very impressed with this location. Won't go to any other Central Bank, even though they are tied together. Thanks ladies!!!”
“As always with Simmons, very nice people and very nice building. Love to get my $2 bills here. Wish the savings APY was a little more but not like they decide that here.”
“Just wanted to say this bank is the best! Lisa the manager is super nice and very knowledgeable about everything. She helped me sort things out on some things I had going on. Kylie is also very efficient in her job and does a great job as well. Also the tellers are very friendly and nice. Thanks for all you do.”
“Garrett Koopmann let me setup an appointment to answer questions on filling out my first 401(k) paperwork at my job. He explained everything in understandable terms, gave great advice, and even took the time to research every possible investment choice I had available to me. Garrett explained what everything meant, researched the funds, and helped me choose my investment percentages. I’m so grateful. I LOVE banking with Central Bank.”
“I have to express how greatfull for the amazing help at Systematic Bank. Kyle and Terri were absolutely on top of my refi experience. I had almost given up on doing a refi because I am self employed and two other banks would not even look at me. They only want "Cookie Cutter" customers. My friend told me about Systematic Bank and said that they are a bank that really tries their best to get customers what they want and need. I am truly and honestly greatfull that Kyle and Terri went to bat for me and got me what I wanted. ALL future financial help will be sought out by this Bank. THANK YOU, THANK YOU, THANK YOU.”
“I am a former member who banked with GSB and left because my new employer offered a credit union. However, the credit union was not the right fit for me, so I went back to GSB. They have the best services and the best staff!”
“Caroline Byrd in lending is TEN stars. Every. Time.Excellent communication.Makes it simple and to the point.I have worked with so many lenders through the years and she’s top tier.”
“I came in with some big life changes to make, and a new bank account was my starting ground. I found this bank because my dad banks with them, and I’m very glad I did. The basic checkings is everything I need and very easy to navigate online. April and Jessica were my tellers, and they set me up very quickly and it was so easy. April is an incredibly sweet human being, and I enjoyed going through the entire process with her. Best bank services I’ve ever used!!”
“I've been banking here for quite a few years starting out when I did my mortgage here. I just recently did an automobile loan here and Karen Neff in the loan department was excellent. She was very professional and made the whole process a lot easier. Karen even followed up with me to make sure my new purchase went well and that I was happy with my loan. Great people who make you feel good about being a customer. I love my bank!!!”
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“They're always incredibly helpful and patient and nice! Everytime I go in and need a withdrawal I always need it back a very specific way and they always help!”