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September 2023 by GEN
They are awesome, knowledgeable and kind here! I would and will recommend them to anyone needing any sort of vehicular repairs!
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July 2023 by Kristi Dalton
This shop failed to take responsibility for catastrophic damage to our classic truck and has tried passing the buck onto the customer. I could start with their severe lacking of of customer service (specifically the woman "running the place"), but now that is the least of their worries after we had a professional shop in Springfield discover the interior damage to our radiator today after being cut open, and the internal damage was exactly where Auto Coolers had "repaired" the radiator. The proof is irrefutable.We proactively notified them of their error and gave them an opportunity to fix it. They failed to accept responsibility or to even open the radiator to see where the damage occurred. We also just had insurance company come out around the 4th of July to assess the truck before we had the radiator repaired, and thankfully they have plenty of before photos of the radiator and engine bay to provide evidence of any alleged modifications. We have been in contact with a lawyer and will be pursuing litigation, as well as contacting the BBB & Attorney General.
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July 2023 by Levi Miller
I have had issues with my Volvo's air conditioning multiple times now and no one in town would look at it. I brought it in to Autocool and they took care of me, no questions asked. Everyone I interacted with from the initial phone calls, to picking up my car when it was done was very professional and very nice. They had it fixed in a timely manner and for a VERY affordable price. I will be recommending them to all my friends and family! Thanks Autocool!!
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July 2023 by Kendra Pekarek
Wow, great prices eay to get in to an appointment and very friendly staff.
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May 2023 by Maleah Diffey
They were able to squeeze my car in the day I called, they saved the day! Can’t thank them enough!
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April 2023 by Kevin Bates
I would not recommend this business.I brought a radiator in with a leak to be tested and repaired. Told the tech where I thought it was leaking. I was told by the tech he would have the test results by lunchtime. After not hearing back I called at 1pm and was told he hadn't tested it yet. He told me he would know something in a couple of hours. Thirty minutes later he calls me and says come get the radiator its all done. When I pickup the radiator Im confidently told by the technician my radiator did not have a leak and to check my hose clamps. I gladly paid the $47.91 feeling very relieved my radiator didn't have a leak after all. Reinstalled the radiator and started the engine only to find the same exact leak again. I would not recommend this business.
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March 2023 by Terran Ledford
Been there several times. They are so incredibly hardworking and kind. They keep their prices fair and do not discriminate (I've been to a few shops in the area that do in terms of the prices they quote). I went there for a power steering issue and they kept in contact with me throughout the whole process over text which was so helpful considering I use my car for work. Very happy with the service!
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February 2023 by Rick M
Great experience. They fixed a leaking radiator and it leaked again (no fault of theirs) and they fixed it under warranty. Above and beyond service, even cleaned up some of my bad work and painted it.Highly recommend
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November 2022 by Leroy Kratzer
Did excellent job on my truck and was very friendly
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August 2022 by Corey Small
I had difficulties with an older vehicle that I took them.I felt it was a bit of a “Slap Dash” service and when I finally diagnosed what the problem was (that’s right I was the one to spot it, not them & not the 6 gal of radiator fluid in my footwells..) they decided to not do the work and suggest that I go find someone on the Internet who works on classics…I didn’t realize that identifying a heater core leak and then changing the core was a specialty trade???).This was my experience, they were busy and my car was more than a flush and fill.The lady who answers the phone could not be less helpful if she tried.If reading this review, please be even moderately attentive to your customers rather than the nightmare you were
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August 2022 by Lisa Baca
This family of mechanics has been amazing since day one five years ago when we started working with them each and everyone of them in there has been kind they do their job and they get it done the first time they are an amazing family oriented place
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August 2022 by Jess Holliday
Highly recommend for your mechanical needs. Friendly and knowledgeable staff, and owners. Also LGBTQ friendly.
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July 2022 by ferris w
just an update. had my truck in to them a few different times over the prior few years to fix multiple issues because honestly, i had let a lot of it go beforehand and this snowballed into several pretty decent issues. decided to have AutoCool do the necessary work, and Tiana and Chris are hands down the best! my truck has not had a single issue since they did all the repair/replacement work, and that's been almost two years ago. two years of my truck running better than it had in the past decade! don't ignore issues on your vehicle like i did, and don't waste your time with other shops. Autocool is absolutely the first and only place you should go.
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July 2022 by Tony Delong
This is a great business, friendly, professional, honest and affordable
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May 2022 by Shawn M.
These guys are awesome!!! I'd even recommend them to people I don't like,lol. Our lives have been one nightmare after the other. And they actually gave some hope, instead of disappointment. I recommend them to everyone!!!
