-
February 2024 by Kyle Laemmli
Brads towing & recovery is by far the best tow service in the Kansas City area. On time arrival, fast and efficient and safe loading of my truck. I would highly recommend brads towing and recovery!!!
-
February 2024 by Stephen Vaughn
After my card statement I found out the driver over charged me $40 over what he told me and what the receipt stated and the company could not give a reason also he scratched the front of the car on the front rack of his truck . Take advantage of people when they are in a bad situation at accident scenes.Dishonest jerks Driver # 526
-
February 2024 by Carter James
Joe Riley is the best!! Great guy, I had issues with the body shop and Joe called me, helped me figure things out and took care of my car. I highly recommend Brad’s T&R especially if you’re lucky enough to have Joe help you.
-
February 2024 by R. Dusselier
A great experience from start to finish. I used my roadside assistance benefit through my insurance and Brad’s Towing was assigned to the request. Brian showed up before the given timeframe. He was extremely friendly, helpful and his truck was spotless.
-
January 2024 by Stephanie Chapman
Brad's Towing and Recovery was dispatched via my insurance company after another towing company cancelled on me after waiting for over 1.5 hours for them to arrive as they "did not have any units available any longer." ((it was Kidd's towing btw)) I was soo upset for wasting time and honestly just wanted to make it home! They then dispatched another company, which was Brad's! They showed up within the hour and even called me to clarify my location and inquire about what was going on with my vehicle. Thank you for being a reliable company when people are in need!
-
January 2024 by Dylan Wilcox
This company is not worth calling. They left me stranded in the middle of the ghetto last night. They were assigned to come get me within 90-120 mins. They never arrived. They also told my insurance company the the tow was completed so now I’m having to dispute that. I tried to call the tow company multiple times this morning with no response. This company is not reliable, DO NOT USE THEM. I’m lucky my car wasn’t stolen overnight or broken into.
-
January 2024 by LaLa MommaBird
AAA was going to take FIVE hours (with the temp below freezing in a truck that wouldn't start) so we had to find another tow option. Simon was there in an hour and a half as we were told to expect by their dispatcher. He was super nice and helpful. Will recommend Brad's towing to anyone who needs a tow!
-
January 2024 by Zach West
After having my one and only problem ever with this company…Mr Brad Trigg called me personally, deeply apologized and offered to have my car fully detailed. It’s pretty rare for an owner to call you and apologize more or less face to face. He explained the reason for any delays, which I understand being in customer service. He has made the entire situation better, by handling this personally. That goes a long way with me. Most companies don’t care about losing a few customers, but Brad made this as if it didn’t happen, and retained my business. People should definitely continue using Brads Tow Service. He handled things personally and got results! Communication is key, and he did it in the classiest way, same way I would have handled it.
-
January 2024 by theramsestut
Marcus was super friendly and polite. He went above his duties by helping me get my truck in my garage.Thanks again.
-
December 2023 by Sheila Young
Friday night, I found myself in need of a tow for the first time ever. Bryson, the tow truck driver, was an absolute gem. Not only was he incredibly kind, but he also efficiently took care of everything. He followed instructions meticulously, reassured me throughout the process, and even went the extra mile by moving my trash cans to the front of my house. It's these small gestures that truly made a difference, and I couldn't be more grateful for his kindness and efficiency. I'll happily recommend this company to my family and friends, and without a doubt, I'll turn to their service again if needed.
-
December 2023 by Michelle Nesbitt
Very quick & Reliable drivers are very nice & respectful highly recommended Brad's towing & recovery
-
December 2023 by Daniel Bright
Been sitting here 2 hours and they don't answer their phone or anything. I don't know why Progressive Insurance would use them for Roadside Assistance. They can take the request from my insurance but never show up. No call or nothing. Their website says they are 24 hours but it just put u into a recording. They don't have people there to answer phones. They're not really 24 hours
-
November 2023 by Pete Warchola
Tee (515), the recovery driver, did a fabulous job, the truck was in a ditch on a curve on a busy 2 Lane road. In a very precarious position. T took his time explained everything he was going to do. I did my best to assist him directing traffic. All said and done T did a GREAT job! He was professional and courteous through the entire service. Can’t say enough about the service and professionalism that T provided!! #1 for sure!!Service: Special vehicle towing
-
November 2023 by Yo Mama
After a very stressful 12+ hours dealing with a flat tire on our car and 3 different towing companies, your driver Tyler S came to our rescue! He was AMAZING and so helpful in our stressful time. He arrived quickly, kept us posted on his ETA and went the extra mile to make sure my mom and I were safe and taken care of. I would recommend Brad’s Towing to anyone thanks to your amazing service (and Angie in the office as well!). Hands down the best company we dealt with in KC - Carol
-
November 2023 by Jordan Kindred
Joe came out to pick up my vehicle a good ways away from their office. Great professional service. These are very flexible, considerate, efficient people, and I would recommend them to anyone for your towing needs
