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January 2024 by Dave Shirley
I’ve done business with this company in the past, however, today I pulled over there to answer a phone call and the lady came out and was extremely rude. I would suggest you do business elsewhere.
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November 2023 by Suzanne Earl
Great service!
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September 2023 by Scott Novak
Quick service, prices competing
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June 2023 by Tommy Darrah
Great people very knowledgeable fast service for your stihl and gravely needs this place is the place....AAA+++
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March 2023 by Kim S.
great owners to work with and all the the staff have great knowledge and friendly so they can answer all your questions.i have bought the last 2 mowers from them and will continue to do more down the road and they will do all the work on my mowers.
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January 2023 by Savy S.
Very disappointing...after purchasing a used chainsaw that had supposedly been gone through and tuned up I used it a couple of times for a total of maybe two hours before it stopped. I called the store and reported the problem and was told to bring it in for service. I was charged for the service and when I inquired why it was not covered under the 30 day warranty, I was told not using stihl oil in the fuel mix caused the problem. I went home and used the same fuel mix previously used and three months later the chainsaw continued working perfectly, so, it obviously was not the fuel mix. the saw was obviously sold to me without being serviced, and, despite bringing this to the attention of the store, I received no satisfaction.I understand mistakes can be made, but a store that will not stand behind its work does not deserve my business.A loyal customer for decades, lost over poor customer service.
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November 2022 by Nick Felicione
Purchased a Stihl leaf blower from these guys. Wonderful experience. Sales staff was super helpful. They even filled it with gas and went through the starting process with me. Great products from a great store.
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November 2022 by Sean Frye
It really pays to take the time to get to know these people because they have shown me a lot of patience and priority in an attempt to learn more about their products. This will be a wonderful place for any person who really takes the balance seriously when it comes to good and bad equipment.
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November 2022 by Chase Pollitt
Ottens is the only place for Stihl or Gravely. They are an honest family business that treat customers like good friends. They are very helpful with any problem or question I have had. From pro saws and mowers to parts for an older machines they can help you. I'm happy to have them here in Sedalia.
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November 2022 by Jacqueline Farr
They had the Gravely ZTR we wanted and we were able to load it up and take it home. Excellent service!
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August 2022 by Andy's Girl
Always get good service when we go here. I've gotten several big items from here and always good quality!
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August 2022 by angie arndt
Our mower was in there for repair 2 times and problem was not fixed. They charged for it thou. They put the wrong size fuel filter on and it needed a carb which they claim they didn't know. We took it elsewhere. The cost was much less and they actually fixed it correctly. Ottens has really went downhill in the last few years. Bad management.
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August 2022 by Don Morris
I'll give this place for about 10 years and I can tell you there's a knife who tell you Ron knows his stuff stuff I've used still equipment for cutting firewood and lawn care for many years I've used MS2 fifties and I've cut 650 qt of wood with one saw as long as you keep your up keep on them they'll outlist any other s Saw
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July 2022 by #1 Stover
Family owned business for 50 years. Great ppl tp do business with and can provide the service u need for small engines. U can get stihl and gravely mowers,commercial and private... and many more brands.
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June 2022 by Brad Ashley
Otten's is OUTSTANDING!!! I came in looking for a Gravely ZTR. Went right to the mowers and started checking them out. We were out there about 5 minutes and Sandy showed up, she wasn't pushy, just asked what I was looking for and started answering questions with authority, she definitely knows her product. She was very knowledgable, kind and took the time to listen to our stories. They really do customer service right at Otten's. The prices for their products were $600-700 less expensive than some other dealers and a nearby farm store that shall remain nameless. Needless to say we bought a mower. This Garvely is solid, my mowing time was cut by about 30 minutes, my grass trimming will be cut by 90%. This gravely is well built and solid, it has power for days. I got a 60 inch deck, and I can use all 60 inches of it on each pass, I don't have to re - mow spots two and three times. If you want great customer service, great products and a wonderful buying experience, go to Otten's.
