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February 2024 by charlie s. (Charlie)
Don't waste your time trying to get a package anymore. I used to pick up large items and tires because it's hard to turn around at my shop but zero customer service and nobody at office anymore even during times posted
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October 2023 by Cheyanne Giles
Absolutely horrible service! Driver claimed he couldn't deliver my package because I wasn't home yet I was home all day waiting on my package. He failed to knock so I was never notified until I saw the note he left which I didn't have to sign for my package. Then called the hub with a promise of a return phone call and that never happened. I called the 1-800 number 3 times to be told that they couldn't deliver until the following business day. What a joke. What is the point of 2 day delivery when the drivers are completely incompetent. The lack of customer service and integrity is pathetic. Everything that goes through their delivery service arrives broken, late, or it gets lost.
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September 2023 by Marybeth Ashworth
Even with their odd business hours of 4pm to 6pm I was able to pick up my snakes shortly after they arrived
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April 2023 by Brandon Propst
They conveniently lost my $1,200 Gaming Laptop right before Christmas. They openly admitted it had been checked in at this location, but said they couldn't help me locate it. I had to get a refund from Best Buy, and purchase a different model. Highly inconvenient. Awkward!
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April 2023 by Brandon Propst (Cyndekai)
They conveniently lost my $1,200 Gaming Laptop right before Christmas. They openly admitted it had been checked in at this location, but said they couldn't help me locate it. I had to get a refund from Best Buy, and purchase a different model. Highly inconvenient. Awkward!
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February 2023 by alivia pehm
This ups has killed my dog, today 2/7/23A ups driver was doing drop offs in Benton mo around 5pm and hit my dog. Didn’t bother to stop. He/she killed her immediately on impact. Kinda gory but there was blood everywhere, people yelling to stop. No even a bat of the eye was made.
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January 2023 by Jami Jackson
Asked to pick up my UPS sent package in person. Package was retrieved most urgently. They may deliver to my home address, but I'm going by there anyways, and it'll save a driver a stop! ☮???⭐?⭐?⭐
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December 2022 by Caitlin Reicher
They always work to get me my packages! Even the day before thanksgiving!
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September 2022 by Jami Swanson
Asked to pick up my UPS sent package in person. Package was retrieved most urgently. They may deliver to my home address, but I'm going by there anyways, and it'll save a driver a stop! ☮???⭐?⭐?⭐
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March 2022 by Moore's Drywall Repair LLC Moore
Won't ship UPS again ever!
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August 2021 by Sue Ragland
My package has been at this place since Aug 11th. Today is Aug 18th. I'm less then 5 miles so what's the problem? I call the number for Scott City and get an automated call that just tells me it's there. this is not the first time this has happened.
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July 2021 by Gloria Willis
I had next day mail and for some reason I never gotten it.And they sent it out again for next day mail.And I never got it.They need to check twice before taking mail to ppl.house.And it's been going on two weeks.i even stood outside and waited. And the tracking going to say delivered and left at the door.No it wasn't this the second time
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June 2021 by Heather Cunningham
I was waiting for a business package so that I could start work , it was suppose to be delivered to me yesterday but instead I received a different package left at my door and they marked my business package as having being delivered when it never was . I have filed a claim which could take several days and here I am without being able to work because of their fault. I call to talk to someone and the recording will not let me speak to anyone.
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June 2021 by James Baur
Very professional and helpful staff
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April 2021 by Michelle Wallace
We had to pick up a package at this location and OMG this was crazy. The wait alone was uncalled for. It took over an hour in line. This location is only open for 2 hours in the late afternoon.
