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March 2024 by JoJo B
I don't have the ability to rate Navy Federal as a business so this location is getting the hit for the new Navy Federal update. You took what was easy and simple to use system and made it needless complicated. I hate all your online changes you've made in your recent update. Seeing as this location is my closest and it's a few towns over I exclusively used your online banking options and had no issues until the most recent update. I can barely get anything done anymore.
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February 2024 by Steve Evans
Lazy. 5 people in line for 15 minutes with one teller while other workers sit and talk. Need to relook their plan.
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December 2023 by Rey Zacarias
They need a better front receptionist. If you don't like your job then you need to quit radiating ugly energy.
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November 2023 by M&M
THEY OFFER 2HELP DO CK CASHING WITH MY PHONE JUST TAKE PICTURE OF THE CK THAT'S KOO
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September 2023 by Toni Stevens
This is the worst financial institution in the area. The employees rely on other branches and "support teams" instead of doing things themselves. The employees quickly get an attitude if questioned. It's not unusual to get different answers to the same question. If you pass away they make it extremely difficult for your beneficiaries to get your money. This is a truly awful institution. If they were the only financial institution in the area I'd bury my money in the back yard.
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August 2023 by Joseph Drewry
Great service! Bethany was great!
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May 2023 by Clint Harker
Horrible service. . All automated. No helpBeen on the phone for 30 minutes no assistance. Infuse is my new credit union
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May 2023 by Grim
It would be most convenient if there was a drive-thru...
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January 2023 by john micah naranjo
Rude employee. She gave me eye rolls to my serious questions
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October 2022 by Deborah Zuk
Always great service, very knowledgeable.
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August 2022 by Jeremiah Harcourt
Why do we stand in line with one teller every time I’m in here. It’s never quick! I just want to make a cash deposit and I’ve been standing in line with no movement for 10 minutes and two more in front of me. It’s like this every time. Get more tellers!
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April 2022 by Cedric Richards Sr.
Awesome awesome customer service, checking and saving accounts, loans, trust accounts
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January 2022 by James Helm
So I just opened an account with this bank a couple months ago. I went in later to get information about opening accounts for my children and was given information and forms to fill out.My issue is that I can't call this branch directly to talk with the person I spoke with in regards to opening those accounts for my children to ask questions.I just think it isn't very personable
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September 2021 by Marco Solis
Nice lady at the front, I was helped right away. They are short staffed atm though.
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August 2021 by REUBEN VIELMA
The only complaints about this location is the lack of a drive thru unlike other locations around the country. This location is usually busier than most but the staff is always friendly. Just wish there was a closer one towards Springfield,MO
