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“Sara and the supervisor are both top notch customer service professional representatives of this storage facility. They offer prompt communication for any and all information regarding rental units for storage units. I have had privilege to refer others as well to their storage facilities whom have also been very pleased with the safety and security of personal property kept in this well a trusted business for many years now. THANK YOU SARA AND ALL OF RIVERSIDE STORAGE .. you all are the best in St Joe. We are blessed to have you here.
Sincerely,”
“Faye was very informative had different options to show me, any questions I had was answered and some I didn't have were. The staff was very friendly the process didn't take that long to complete. I am very satisfied”
“Did you know Cherry Mash used to be manufactured here..? The candy is okay, but important to St. Joe lore. Fleshes out the town’s historical personality.Pretty cool building, too. And chill management, they let me slide on a late fee and I’ve only been a customer four months.Anyway, it’s got a legitimate atmosphere this place. Not your ordinary compound of sheds. It’s like the good kind of haunted. Your hoarded trinkets and treasures will feel at home here.”
“Got here at Pony Express 0230am for a 12pm appointment. Figured I would just park, take a break, and then check in at 11am. Called the number on the sign as I pulled in to check in and Kim from 3rd shift immediately gave me a door and had me unloaded in 20 min. I can't remember the name of the guy that actually unloaded me because I'm super tired from driving 10 hours to get here and I have the memory span of a gold fish but they rock. Thanks yall :)”
“This is the first place I checked and was immediately sold over the phone. Very helpful and friendly folks and the whole layout/security, you just know your things are going to be safe.”
“Went to get stuff out of my unit after a year, they have a terrible field mice issue, kinda sucks. But these guys did me a solid and help me keep some memories, even when behind, I do advise people to get insurance, or protect stuff from field mice. The units are in Elwood and by a lot of fields. They will advise it as well. But I appreciate y'all. Thank you for doing me a big favor tho. Very decent priced storage as well.”
“It was really easy to sign up to get my storage unit very painless. The only con that I thought would be nice would be maybe a map where your storage unit is located. But otherwise it was a great experience.”
“Customer service is great, very informative, showed me what was wrong with my car and how to tell what was wrong with my car even showed me the bad part. didn't try to sell me anything extra that I don't need. Answered all my questions in a way that I could understand.”
“I really like having the option to take of everything on line. But it was nice being able to talk to customer service as well for quick questions & clarification. Every one on the phone have been patient & professional & were able to answer my questions. Thank y'all! Outstanding job. ?”
“I was surprised how easy it was to rent a storage unit and how fast I was able to use it. The lady I spoke with over the phone was very polite and helpful. The unit isn't in the best of shape but my main concern is if it leaks. There are a few patches in the ceiling with water stains and white tape and it sags quite a bit. I swept a good 30ft by 12ft area of the road my unit is on because there was broken glass all over. I hope whoever the disrespectful renters are that made the mess get a flat tire.”
“When I arrived and saw the plethora of waiting trucks, I thought I was in for a very long day, but I walked into the receiving door, and I was promptly greeted.The gentleman asked what company I was with, and when I told him, he asked for my pick-up number.I was then told that I was next in line, I backed into the loading dock, got loaded and got my paperwork.I was back on the road less than 1 hour from when I arrived.”
“We always receive great customer service from this location. The staff are friendly and helpful. The trailer rental rates are affordable. This is the only place we go for our trailer rentals!”
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“ABOVE AND BEYOND!!! All the staff are always very courteous and professional. They explain things to where you can understand and help find you the best unit for your needs. They even make suggestions like if your able to move a lot of your stuff out and don't need all that space they'll try to find you a smaller unit that costs less so that your storage needs are met and your not breaking the bank doing it and you can put ur mind at rest knowing that your possessions are safe and secure with they're secure locking coded gate system.
Kori the property Manager is a God send! She not only takes care of your storage needs but, lends an ear to your troubles and you can tell she really cares! She's willing to work with you if you happen to fall behind a bit as long as she sees that your putting in the effort on your part. I really could go on forever about her and the people she works with here. My family has off and on been with this business for many, MANY years and if we need storage services in the future guess where we're going? Even with different managers. They make sure they hire ONLY the BEST!!! The prices are worth paying for what you receive in return! Happy Movin Y'all!”