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June 2024 by John Hart
Great bank excellent customer service I highly recommend this branch!
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December 2023 by Dylan VanHoorne
Get this the cashier check machine is broken and they don't do money orders.i will be closing my account after this pathetic establishment
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November 2023 by Lois Ryan
Branch Manager Marco Lee was great! He helped me reset my pin and activated my debit card at the ATM. The branch has a newcomer who gave me a wonderful greeting. Thank you Haley for your warming customer service. Jada is always friendly, I love visiting the st Charles location.
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October 2023 by Pat Beckman
Marco Lee
He was patient and did an excellent job and was not too proud to ask for help
Good job Marco
Pat Beckman
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October 2023 by Amy Mackenna
Great customer service from Marco Lee!
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October 2023 by Hayley
It's too bad a team full of people who shine so brightly is led by a total dud like Michelle. I hope everyone there gets whatever they deserve ?
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October 2023 by Alen Sasic
I agree
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September 2023 by Tracie Bingham
Chris Dailey assisted me with my notary services on such a short notice. She was very attentive in helping me with the paperwork and guiding me through my business and personal affairs.
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August 2023 by Dave Rock
My thanks to Personal Banker Jada and Branch Manager Marco in St Charles for getting my new account opened. Thanks again.
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August 2023 by Markeith Montgomery
Great experience with Marco Lee and his entire staff. They got me in early and right out the door. Thank you all for your professionalism
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May 2023 by Mike the mike Blucker
They are very attentive, I come in here every week to cash my check. The tellers work very hard. Banker Marco Lee is exceptional. I recommend this location to all my coworkers. They make you feel like family. Great services and products
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May 2023 by _.mackinz3
happy to be with first mid customer service was great . Whole team was awesome . Universal banker Marco lee made my experience very welcoming great business man .
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April 2023 by taron burrow
Personal bank of Marco Lee helped me open my business account and we worked very hard to get the job done. He was assisted by Kris Dailey. Haven’t seen this branch with this much energy in a while, definitely going in the right direction.
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April 2023 by Sabrina Wertheimer
I had an issue with Hyundai Capital saying they never received my car payment that was successfully processed from my account through Hmf (Hyundai Motor Finance).. I called Hyundai customer service at least 6 times to resolve the issue to no avail..I went to First Mid Bank & Trust to get a bank statement and spoke with Marco Lee. He was very understanding and got my bank statements printed. He even gave me his email incase I had any further issue's with hyundai.. I added him to the email with hyundai.. and he didn't hesitate at all to chime in .... moral of the story. My hyundai account now shows the payment that was successfully processed and they took off the late fees that shouldn't have been there in the first place. Thank you for the help Marco. I really appreciate it.
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March 2023 by Sean Mcgee
This is Shawn Mills here and I received excellent service from personal banker Marco Polo! We ran into a situation but he resolved everything like a champ. That guy deserves a raise.
