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September 2023 by Rene R.
If I could give them zero stars I would. I scheduled an oil change, inspection & emissions. When I got there to check in I was told their machine wasn't working for inspections but I went ahead & got the oil change...3 1/2 hours it took to do the oil change. During that time the machine was again working. I got the inspection but failed emissions. When I was ready to redo the emissions test I called for an appointment several times but was told the machine wasn't working & they had no idea on when it would be. Called the following week & same thing. Finally was able to get it retested....2 hours later for just the emissions retest & wouldn't you know it but I had to pay for another emissions test since I wasn't able to get in in due to their machine not working. When I questioned this I was told that Troop C was responsible for the machine not working & not Jim Trenary. AVOID this dealer at all costs!
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August 2023 by Google user
Extremely nice and worked me in same day. Very happy with the service
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June 2023 by Brad W.
Jim Ternary DOESN'T CARE!!!!! Do NOT patronize Jim Trenary. The salesman we worked with on Saturday afternoon was completely unprofessional, rude, incompetent condescending and clueless. I test drove a used car, made him a reasonable cash offer and he just said "No", snatched the key out of my hand, turned his back on me and walked away. I will NEVER give my business to Jim Trenary and I will tell everyone I know to stay away.
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March 2023 by Aaron L.
Do not get your car repaired there. After picking up my car, I noticed the dealership stenciled their logo on my car without my permission. Imagine large black "Jim Trenary" letters now on the back of my white car. No one asked if I was ok with providing them with free advertisement. Not only that, the work was done poorly and it's noticeably off-center. The dealership has effectively defaced my vehicle. When I called them, they denied that anyone did it, but it's ON MY CAR. I have tried unsuccessfully to resolve this issue for the last several weeks and no one from the dealership has bothered to respond to my attempts to contact them. I may actually be forced to seek damages through a lawyer now. There are many options in town. Don't use them.
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March 2023 by Carlos V.
looks really good really good it looks looks like it's good good really who's asking ? right where it belongs fun time after work told me to go f off
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January 2023 by Stacie Presley
Excellent service no matter if you're buying a car or just getting one serviced. If buying, ask for Andy!
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January 2023 by Shannon N.
Do not ever buy a vehicle form Jim Trenary, the sales person lied about the vehicle (600 miles on it when we bought it). We were told it was traded in so that the person could get a bigger truck. Truth was the window seal leaked and flooded the vehicle. the vehicle has been in the shop more then in our garage, Radio system not working they replace it and 2 days later not working, Transmission having issues, phone and charging ports having issues. Everything they fix is not fixed. They wrecked the truck while they had it and the repair work is terrible. Now we have asked them to make it right and they are trying to make us come out of pocket $5000 dollars to get an equivalent truck. basically they will keep not fixing it until it is out of warranty and they can wash there hands of it. I will never do business with any Jim Trenary company ever again. Be aware.
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December 2022 by Sean Pleasant
Great place, friendly staff! Very clean
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October 2022 by Bette Schulte
We have bought our cars there for 20 years. We love Nick and pass a lot of dealerships to get to yours from our home. But we had an appointment today at 11:00 and we didn't leave to almost 1:30 for an oil change and a leaking Tire. I work in healthcare and we literally do surgery quicker than that. LOL
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October 2022 by Jerrod W.
If you walk in and Ian is at the desk, save your time and just walk away, guy doesn't give a shit about time, money, and will argue that you need an appointment, when in fact you have an appointment. We have a new vehicle it's the first oil change, and the guy wants to argue... since when does an oil change take OVER two hours with an appointment? Then I go check in it and he wants to be combative about it? I say something and it's have a nice day sir, I will tell you what Ian can do with his have a nice day shit. just do your job, don't be a dick, and argue when people are upset... another guy took over the ticket and got it done ASAP. The sales team is great here, but the service side lacks seriously, I know people don't want to work, but something more than having a heartbeat should be a requirement.Oh and fuck you Ian
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October 2022 by Kali P.
We couldn't be happier with the purchase of our new Suburban, the whole sales team was phenomenal. We worked with Rob in sales, highly recommend him. He was very friendly and accommodating (my husband and I had our 3 children with), he worked quickly to get our car ready to take home in time to get our kids to hockey that evening. Jason in finance helped us secure a loan and choose a warranty package that worked perfectly for both our budget and our needs. Everyone in the dealership was incredibly welcoming, we never felt pushed into anything the way some dealerships do. It's the big dealership with the small town dealership feel. We look forward to doing more business in the future.
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August 2022 by Jeff S.
This is by far the worst service department I've dealt with in my life. And I've owned a lot of vehicles. First off, even for a simple oil change, you can expect to wait hours. Every. Single. Time. Whether you drop off the vehicle or sit painfully in the waiting area with all the other suckers. Since I have a fleet vehicle and it's close to my house, I go here. Not anymore. I'll drive the extra 20-30 minutes from now on. Let me start with just calling the service department. Every time I call, the ladies answering the phone are laughing and are too distracted to take good notes. They have to take notes because they'll pass you off to one of the service guys, who never answer anyway. So they do the "oh give me your name and number and he'll call you back"...only to NEVER call you back. On multiple occasions they've had my truck to fix something. First, don't buy a GM. I never would own one myself, and having this truck just confirms why I've never wanted one. But for minor issues like changing a damn taillight, they've kept it for 3 days. THREE DAYS! For a scheduled appointment. Had it over a week for an oil change and to change the tires. Never changed the tires because "yeah man, our tire machine is broke and no idea when it'll be fixed". Every time they don't get the work done they come up with some BS excuse. But again - fleet vehicle and I don't pay for repairs so I kept coming back. These are just a few examples. But management at that location needs to wake up and pay attention to the reviews they're getting online instead of disputing a bunch of them, because the low reviews of their service department are legit. Couldn't tell you how the sales people are because even if I ever did buy a GM product for my personal vehicles, I'd never shop there.
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July 2022 by Marissa R.
I brought my car here for a simple oil change and unfortunately had a couple little issues after I left. The service, wait time, and experience at the dealership were all as to be expected... the person I worked with directly appeared to be professional and knowledgeable. However, I then went home and realized I didn't have my paper report in hand. And one of my headlights was suddenly out! So I had to call and ask... "What showed up as a problem on your inspection?" -- and then drive back out so they could fix the headlight (which was not a problem until the oil change). Too bad they didn't catch this and fix it while I was actually there for the job. But in the end, it turned out resolved.
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May 2022 by Jeannette Steen
Great salesman used truck area and my friend bought a truck
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April 2022 by Matthew Whitbeck
Great service department. Got my oil changed, tires rotated, and my air filter changed. Everyone was very helpful!
