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January 2024 by Conquer Understanding
Love this place!
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December 2023 by Becky Daugherty
I live in Jaycee Fairgrounds Village Apts1355 Fairgrounds Rd St Charles 63301Drivers do not bring packages to our apartment door. They dump them in the Apartment Bldg Mail room. This is A SENIOR AND OR DISABLED COMPLEXI AM WHEELCHAIR BOUND. YESTERDAY YOUR DRIVER LEFT ME 3 PKGS ONE OF WHICH WASNT EVEN MINEI WILL POST A PICTUREMANAGEMENT HAS POSTED SIGNSOn front door one IN THE MAIL ROOMPkgs to be delivered to individual APT
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October 2023 by Brian Blandford
Great parking service with a smile!!!
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October 2023 by El Toq
They will NOT let you know when your load is ready. Do NOT count on them, keep calling and checking.
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September 2023 by Alvin Harrison
My first time there and I must say omg it's really big the guard was really friendly and very helpful told me to check in by dock 18 just to let yall know got to buzzed in to get in the office really great workers and very helpful would go back anytime for delivery. Aplus
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July 2023 by Stephanie Henderson
Checked on a business shipment that was not picked up on the first date requested. Was picked up the next day for an am guaranteed next business day delivery. Checked the website and the update showed that the ship to location was closed today as well as tomorrow.I was able to contact the customer on the first time and they were not closed. I tried 3 different numbers before I actually got a live person who was sort of helpful telling me I had to call the local terminal - gave me a number which was not the local terminal that just put me into a never ending loop- so frustrating and definitively not customer friendly. I finally figured out which terminal was local to my customer- got a person who I guess was supposed to be CUSTOMER SERVICE in Wochester, MA who proceeded to tell me the location was closed. I told her I just talked to the customer 2 times and they were not closed- she began screaming at me that I will have to talk to the dispatcher and transferred me to him.I have to tell you I have been in Customer Service types of roles in my career and never, never have I ever raised my voice to or screamed at a customer- never. That was completely unacceptable and uncalled for. Fed Ex is now my last resort carrier. The dispatcher was no more help but at least he was not screaming. We paid over $100 more as the shipper to ensure this would deliver by 10am today and no one called us. The dispatcher said he tried to call the customer 5x which may or may not be true. Bottom line is customer will not get what they need until Wednesday and no one at Fed Ex seems to be concerned and responses were rude and unacceptable. Anyone who asks me will not get a Fed Ex Freight recommendation- NEVER!!!
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July 2023 by January April
The guard check lady with colored hair is making the impression unpleasant. She was rude,arrogant and not helpful at all. Besides the tiny park lot,slow speed,there is nothing else to be impressed of. 1 star cause spotter was nice
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May 2023 by Medrick Bussie
Great place to work. They treat their employees very well
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April 2023 by Amy Martin
The design for people to pick up is poor at best. You go to the pick up gate, they make you turn around and take a trailer up to a tiny parking lot that the trailer does not fit in to “check in” then go back to the same gate to give them a piece of paper.There is zero reason in this day and age security could not check you in and provide you your paperwork rather than send you in circles.
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March 2023 by Rich Brandt
I picked up a trailer here that I was supposed to unpack and set up myself but the workers helped me with the heavy lifting
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December 2022 by Raphel Doriety
Clean parking lot, & well protected.
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September 2022 by Brandon Shamel
Security to get into the lot is rude as hell. Lot is very confusing.
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September 2022 by Feke Sadiku
2nd time here to pick up still same attitude from the woman by the gate for no reason ??
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September 2022 by Jarrett Packer
Didnt have to wIt to long 20 mi utes
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July 2022 by Francisco Cardenas
If u can avoid please do
