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October 2023 by Karen Bribiesca
I love this store. Had the most fun ever here and will be using the catalog for more purchases.
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September 2023 by Mark Smith
Prices are on the high side, but the merchandise is higher quality than usual. Giving 3 stars for the simple fact that their order processing/shipping duration is downright SLOW. Most recent order took 13 days from placing order to finally receiving order.
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August 2023 by A H
Friendly staff. The items appear to be high quality, which accounts for the higher price. I probably won't be a regular shopper due to the prices, but to splurge, add items to a Christmas list, or when I need something that will last a long time, this will be the place I return to.
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August 2023 by Debbie Riegert
Great quality products. But expensive. Need more sae items so icam buy more than one.
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July 2023 by Walter Knoll III
An Utter Letdown in Customer ServiceAs an online consumer, one expects the bare minimum: timely delivery, accurate order fulfillment, and efficient customer service. However, my recent experience with Duluth Trading Company was, to say the least, a far cry from this simple expectation.The predicament began with the delivery of shorts that were not the size I ordered. Unfazed, I initiated an online exchange, promptly printed the return label, and sent the products back the very same day. That evening, I received an email notifying me that my return had been processed. In hindsight, this communication was a poor predictor of the ordeal that was about to unfold.Fast forward two weeks, my replacement order had not arrived. Deciding to investigate, I reached out to customer service, only to be told that the return department was lagging five weeks behind. Apparently, the email notification I received was nothing more than an automated response, bearing no reflection of the actual processing timeline. The information was misleading and the lack of transparency was startling.In an era where customer experience is the prime competitive edge, the service agent's defense that "they are not Amazon" seemed far from comforting. The reason given to justify this horrendous delay was fraud prevention, an explanation I found hard to swallow. The customer service representative couldn’t offer any solution to expedite the process either, painting a picture of an unmanageable system and a deeply flawed customer service approach.Exasperated, I decided to cancel my order. After a five-minute hold, I was informed that the procedure to cancel was being "worked on". When inquired about the timeline, the agent responded with uncertainty.The product might be high quality, but this ordeal with Duluth Trading Company has revealed a company whose grasp of customer service is tenuous at best. The system appears to be convoluted, unresponsive, and riddled with inefficiencies. The company's vague procedures, coupled with the disconnect between its automated communications and real-world operations, make for an utterly frustrating shopping experience.In this digital age, with countless alternatives at our fingertips, companies should understand that efficient and effective customer service is not optional, it's obligatory. I am profoundly disappointed with my experience and can't recommend Duluth Trading Company to others until significant improvements are made to their customer service practices.Update: Two weeks after the cancelation of the order, I got a form letter from customer service, it said they were sorry and gave me a $15 gift card. I acknowledge the effort, and maybe one day I will consider another purchase.
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June 2023 by Derek Kemp
Good quality products. A little pricey but if you want quality........
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May 2023 by Scott Hanna
I like a lot of their stuff, I just cannot bring myself to pay their prices. I'm not saying their product isn't good quality. At this point the only thing I get in this store is the Arma-chillo underwear and I really like them.
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February 2023 by S Rulo
Stopped by to look at jackets. Found one, and when checking out, it was half off. Great deal. Friendly staff and very clean store.
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February 2023 by James Mathews
Awesome clothes, first pair of Jeans I’ve ever actually cared for. They also give a 1 year guarantee on workmanship for their clothes.
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February 2023 by Ken M.
Kinda disappointed Got watched the entire time I was in there it was feeling really weird. Apparently, I wasn't dressed good enough to be in there
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December 2022 by erika felker
Customer service is appreciated.. and nice to order in store to be delivered to house.. no xtra charges
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December 2022 by Kristine Whitby
This store has a very friendly and helpful staff, and is always a clean well stocked location.
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November 2022 by Matthew Light
Great quality clothing! Diffently will be back soon! Staff was amazing
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October 2022 by Crystal Wing
I now buy almost all of my clothes from this company. They know how to make high quality clothing for active women. Pockets are important. I'm glad there is a company out there that finally realizes and provides clothing for us women that are active in our hobbies and interests. The fire hose cargo pants are a game changer. I just splurged with the 30% off coupon on some fire hose bib overalls, and I'm excited to try those out on the farm next summer. I also appreciate that the tops are made with soft material that actually covers my waist. I don't have to constantly fuss with my clothes anymore now that I buy them here. Thank you for understanding a female figure and providing us with clothing that we don't have to fuss about that are very functional.
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October 2022 by Just Me
Never been in your store but ordered 2 dresses online. The plaid flannel is super cute and the blue hemp looks so versatile ready for cool fall nights. One had a price tag $10 cheaper than I paid, they adjusted the price easily.
