-
December 2023 by Matthew Berger
My experience with Alltru Credit Union has been amazing. The loan officer, Karie, that assisted me made sure I left as an extremely satisfied customer. She went above and beyond to make sure she met my needs! Everyone at Alltru was professional and friendly to say the least. Alltru provides great loan rates and outstanding customer service. I will 100% continue to bank with Alltru!
-
December 2023 by Rick and Debbie Rodriguez
Opened a savings account about a month ago. I received my first paper statement, not knowing that there is a $3 fee per month for paper. I went to the credit union and instead of assisting me in setting up a paperless account, I got a pamphlet on how to set up. So, I went to set up my paperless account and got as far as creating a password and the online system would not allow me to do so. Very weird as I have set up accounts with other financial institutions in the past. I tried over a 3 day period and finally gave up. Going in on Monday to close this account.
-
December 2023 by Chelsea H
WORST CREDIT UNION I'VE EVER USED. DO NOT USE THEM. I pulled money from an ATM a month ago, my account reflected it. It showed the next day that it was pulled. Everything was fine. Still showed it a couple days later. Somehow I get an ATM charge on my account today going into the negative.... the day before Thanksgiving. They said they credited my account the money I withdrawn from the ATM a MONTH AGO, and just charged me for it today. WHAT BANK DOES THAT?! I pulled money from the ATM a month ago and shouldn't be charged today for it. It reflected and posted on my account y'all should have LEFT IT ALONE.The a whole other issue I have is that they turned my card off even after I replied to their text that a charge was mine. You know how embarrassing it is to get your card declined after standing in the long holiday lines?? They keep blocking transactions that are ridiculous to do it to. Who declines a Microsoft Xbox subscription month after month even though I keep replying yes its me? It's Microsoft, a known company. That's just an example of many.There's plenty of times the online banking is incorrect. I've logged in and it says I have $45, go to pay for my tow truck and it's declined, log right back in and my balance magically changed to $12. Within 5 minutes. But showing no pending charges or new posted charges. There's plenty of times things do not match up and they can't seem to get it right.They have inconvenienced me enough. I will be moving all my money and closing the account the moment our paychecks start going into our new bank.I can tell the difference between this little unknown institution VS First Community. Had them for 13 years and never had issues like this..... EVER.
-
December 2023 by Marcy Bursac
This is my family's financial institution for 2 reasons:1. it's local2. we have a great experience in the branch and using the mobile appIt's so easy to make an appointment to get things notarized. My kids loved their CUbby accounts and prizes for $10+ deposits. As they become teens they are so excited to have debit cards.
-
November 2023 by Stephanie Rowden
If I could give no stars I would. Every few months my acct gets a $3 statement fee that I have asked to cancel because I only use AllTru for my car loan payment. I spoke with LaRhonda Harris who emailed me and I called back. I could barely hear her and so I informed her that I was having trouble. I told her my frustrations on how I don’t understand why this happens when I have automatic payments monthly. She was extremely rude and said “well I’d help you but you are not letting me talk” and she transferred me to the call center. I would never recommend this bank. The only reason I am even using AllTru is because of my car loan. I am looking to refinance in the next few months. This is ridiculous and LaRhonda never got my issue resolved and sat on hold for 30 min. Terrible customer service. Thank goodness for Olivia and Jessica they were amazing. Jessica resolved the issue extremely quick!
-
October 2023 by T-Bone S
It will be nice if they fix the ATM. 10 minutes at drive thru for a 1 minute ATM transaction.Credit Unions used to be better than banks, but if you don't keep a lot in your checking, I would recommend Chase Bank. You forgot to make a deposit or transfer and log in you will receive a NSF charge here, at Chase you'll see a negative balance and you will be able to rectify your mistake and it won't cost 29.50 + fees from the receiver of your payment.
-
September 2023 by Val Jones
My local branch has the friendliest staff. Even when I go for shared branch they ask is there anything else they can assist me with? I’m a new member, and I love the salutation with your name greeting every time. Customer service goes a long way with me. This credit union offers good rates on cd’s too. I really like being a member at my local AllTru credit union.
-
September 2023 by Deo Xysmon
Received great service from Matt via telephone then Nadia via video call. I actually talked to real people and not machines. What a great way to bank!
-
July 2023 by John Descartes Tibule
I was happy that I was able to secure an auto loan with Alltru CU especially during this time that most financial institutions offer rates 5.99% or higher. One thing I know, Alltru is the only one offering 4.49%. Loan application was easy! No need to go to a branch, I just completed the application in their website. The next day, one of their associate contacted me to confirm and complete the application. Breanna was so helpful and assisted me throughout the process. She also informed me that my rate went down after signing up for autopay and first payment was deferred for 90 days. I got my tesla without any issues during delivery day. I highly recommend Alltru CU!
-
July 2023 by Marie Hanks
Alltru credit union is a good credit union. They love you to save you money. Make you money. And save you time
-
June 2023 by paul christ
l have been a member of Alltru since it's inception as the Aerospace Credit Union and continued through the other organizational changes. The quality of service has never changed and the employees have always been helpful.
-
May 2023 by Tracy S.
Credit Unions used to be better than banks, but if you don't keep a lot in your checking, I would recommend Chase Bank. You forgot to make a deposit or transfer and log in you will receive a NSF charge here, at Chase you'll see a negative balance and you will be able to rectify your mistake and it won't cost 29.50 + fees from the receiver of your payment.
-
May 2023 by dana windsor
Alltru is great. When we visit the branch everyone is helpful and seem happy to be there. Which is nice to see.
-
May 2023 by Jeffrey Chappell
They got big I guess- was a member of there's or one of there branches- Emerson-Aerospace-1stFinancial- Alltru- for forty plus years- didn't even say goodbye- and I'll never recommend!
-
March 2023 by Toni Carton
I have been with this credit union for many years. I have always had a good experience with the tellers and staff. I had a problem with someone trying to access my account and the staff took care of the problem promptly. Thank you to everyone.