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March 2024 by Mariah’s Makery
Currently filing a tax preparer complaint with the IRS. I used to be a loyal customer until this year. I’ve been on the phone with their customer service line since 8am after I had noticed I was facing a substantial amount of missing funds from my return. I spoke to 4 different representatives who gave me 3 different amounts (they even scheduled me a same day phone appointment with the tax preparer who originally filed and she never called on the appointment time) on my missing funds due to a filing error. After the last rep (Amanda.. who was absolutely amazing) connected me with financial support to alleviate the issue, the lady I was transferred to was insanely rude and pretty told me I was out of luck, refusing to escalate or investigate what several other reps had documented and found inconsistencies. I am devastated. As most Americans, I rely on tax refunds to afford an already outrageously cost of living. I can not believe I am saying this, but please do not use HR Block, the hidden fees and horrific customer service reps will crush your soul.Also you don’t need to respond with your generic statement providing me with the customer service number like you have countless times to other customers … I’m not calling anymore.
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February 2024 by Ryan Ellerbusch
Had a great experience and very professional
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February 2024 by Nicholas Faria
When I used them to do a tax issue. They lost all my original paperwork and it was never found. So no idea where sensitive info of my ended up. They said they mailed it. I then had to get what info was saved digitally and used someone else.
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January 2024 by sherry Lawson
Love how nice everyone was
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October 2023 by Tom Luenemann
Since my last review nothing has changed. Called H&R Block's corporate headquarters in Kansas City and was given a dispute escalation number and told to resolve the issue with the Washington and Rolla office. Their motto, " We sign and stand behind every tax return we prepare" is questionable!!!!!
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August 2023 by Thomas Luenemann
My 2021 &2022 Missouri state taxes were not done correctly in Washington, Missouri. Had to call Rolla district office to get both years amended by another preparer and ended up paying penalties and fees for 2021 Missouri state taxes. I am seeking reimbursement for my 2021 & 2022 tax preparation costs. No one from H&R Block is calling me back to resolve this problem. Thought H&R Block guarantees taxes are done correctly?????? Apparently not!!!
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April 2023 by Rachel Kohman
While they might know what they are doing I have no way of knowing, because nothing was explained clearly and they didn't even connect our previous year's filing with this year's (when we worked with them both years). The poor service and lack of communication for that cost is not worth it.
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April 2023 by Samantha Gipson
The lady was so fast and kind
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March 2023 by Terry Pridgeon
Worst experience I've had doing taxes. They made a $1800 Mistake. And didn't seem to care they messed up. They are rude and seem to be very inexperienced. Will not use them again.
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March 2023 by Mossy Oak Jedi
Can't go wrong here. If you don't know what you're doing,this is the place to go. And the people are even better. Highly recommend.
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February 2023 by Alissa Rogers
This place is a scam. They lie and theyll cheat you out of money. Go to turbotax. Theres no HIDDEN fees. The manager told us its basically our problem they charged us 450 dollars for one extra 1099 form they called self employment even tho it was thru an official employer. Its a joke!
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February 2023 by Cody Whiteman
H & R block is fast and easy, takes the stress out of taxes!
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April 2022 by Tammy Gregory
Great customer experience!!
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March 2022 by Julie McNeal
I am very pleased with the work Margaret put in to get my refund. My taxes have always been complicated and her experience and professionalism we're of great benefit.
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March 2022 by Nancy Dudley
Margaret Hawxby helped me with a lot of patience. She helped find a mistake about my id, that I knew nothing about.
