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August 2024 by Lisa Knappenberger MDS Coordinator
I would HIGHLY recommend the crew at Max Ford. I was able to purchase a 2018 F-150 with all the accessories that I wanted. Steve Winn, Tim Hein and Fred as well as the finance department made it so easy. Everything took about 60 minutes to complete paperwork. They were amazing. Answered all my questions and made me feel like I was their only client at the time and they had several others in there going through the same process. I will definitely use them for future purchases. THANK YOU so much Guys!
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August 2024 by Regina O'Brien
I have dealt with an issue for two years and my local dealership never was able to figure it out. The first time Max Ford had my truck, the experience of the mechanic made it possible for him to locate, diagnose it and fix it. It has never run better.
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August 2024 by Halsey Reynolds
Never left a review for anything before, but this is deserved. Tim was awesome. Helpful, knowledgeable, and knows his craft like a pro. Fred was quick and thorough. (Cash was great too) Jim, in finance, I hope I have his name right, was helpful in so many ways. These guys are honest and care about what they're doing. Most commute significantly because they want to work for this place. If you're north of the river (or wherever) and want no nonsense, local service in an automotive buying experience, you should definitely visit Max Ford. Thank you so very much fellas. Outstanding.
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August 2024 by Lauren Boss
If we could give them a zero we would! There needs to be better communication between the salesmen and the business office! We were told one thing by our salesman and another by one of the people in the business office, who was an absolute JERK. We love our new vehicle, but not how we were treated or how the deal went down.
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August 2024 by Linda Coots
Very friendly staff
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August 2024 by Joe Davies
Does not respect National Do Not Call Registry
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August 2024 by Kirk Bellis
Arrived early for my appointment and they got me right in. Honest, straightforward service. Refreshing after being ripped off by Joe Machens in Columbia, MO
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August 2024 by sydney Duffett
The service here is wonderful! Nathan is great and always on the go. I would like to point out the seating in service. Majority of the chairs have rips and tears. I felt like it could cut my arm. Definitely upgraded seating is needed.
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August 2024 by Eric Shroyer
Dylan was a really good salesman no pressure took time with me while I looked or several different trips lol. I highly recommend him as he has sold to new cars to my family. Be sure to tell him I sent you lol
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August 2024 by David J. Heape
Great and friendly staff. Honest and reliable. Both service and quick Lane go the extra mile to help figure out issues and help save customers money on repairs.
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July 2024 by Josh Watterson
Dylan Wyse great salesman didn't try to pressure me at all to buy financing team was great to would recommend
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July 2024 by A S
If I could give them a negative star review I would. Do not take your car to this dealership. My Ford Fiesta broke down and I took it to our local mechanic to look at it. He identified the transmission as the issue and told me to take it to Ford because my car is not anywhere old enough or high enough mileage to have this issue. I brought it in and told them exactly what he told me including the transmission fluid being black. Swafford said it was a warranty issue and "fixed" it. Last week I left work to go to my car and it would not accelerate or reverse. Transmission again. I had it towed back to them. They are claiming they never touched the transmission fluid even though they replaced parts and serviced it-and the repair would have required them to change the transmission fluid. My transmission is now completely burnt up and my car is undrivable. They are telling me I have to pay them 7000 to replace a transmission they screwed up on a 5 year old car That is under 100,000 miles and has been regularly serviced. I tried to have Ford corporate call on a three way call with me to talk to them. They refused to take the call and talk to me with corporate on the phone.
Update:
As of October 2023 Ford has admitted fault and paid me back in full after years of fighting. Shame on you Max Ford. Your staff knew about these issues. Your staff knew it wasn't my fault and tried to charge me 7+ grand. Do not trust this dealership.
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July 2024 by Brooke Peterman
Much better experience at Max Motors in Richmond than the Gary Crossley dealership in Liberty. Customer service was genuine, and I was treated like a person, not a dollar sign. Go visit Dylan, he'll get you in what you can afford!
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July 2024 by Kevin Gittemeier
Dylan and the rest of the team were great to work with.
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July 2024 by Joshua Mendoza
Good and fast service!
