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“Monica helped me set up my new phone after having issues porting over my phone number from another carrier. She was super patient and ensured that I was completely set up on my new device before I left the store! I highly recommend working with Monica for all your Verizon needs!”
“This review is for Susan specifically. I came in one night a few weeks ago with a SIM failure. It was 45 minutes to close and there were 3 people in front of me. I watched Susan handle the people in front of me with nothing but patience, kindness and helpfulness. She made me feel comfortable while I waited and she happily helped me when it was my turn. She resolved my issue and I couldn't be happier with the service she provided me. Thank you Susan, you are a rare gem.”
“I went to the one in Fenton to add my niece to my plan & Jackie assured me it would only be $30 more. Well they wound up taking out $50 more. I happened to be on Bayless and stopped in. Asma was very friendly & so helpful. She went above & beyond and got it down to just $30 more added to my bill.”
“Annette was so helpful!! She helped me get everything transferred from my google pixel to my iPhone. She even did a test call and text since I told her I was having issues getting texts from people with androids. Will definitely be coming to this location anytime I need something!”
“A+++ customer service. My husband and I went in to switch carriers from At&t. When I say Yanna and Tony made this process an easy transition we couldn't be more pleased. Their friendly and professionalism wasn't unnoticed. They made sure our questions were answered along with staying mindful of our needs. Thanks again. Tony, Yanna, and Ty.”
8:00 AM - 3:00 PM
816 Horan Dr, Fenton
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“Been working here for a really long time. Best cable tech company around STL area. Main reason it gets a bad wrap is because of the actual company that gives us work, I’m sure you know who I’m talking about.If people knew how to work efficiently and quit whining, this job is child’s play.Cable isn’t for everyone. You have to be sharp, agile, hard working, and have a plan.If you just want to come and get a paycheck and leave, this job isn’t for you.Any skilled job requires patience, training, ability to learn and communicate.”
“I went to get a tablet and a kids sync watch. Josh and Tierney were fantastic. They were very patient with me, explained everything, and even set the devices up for me. I would recommend this location to everyone. I recommend it to my sister, who lives in Jefferson County. She will come to this location whenever she needs anything. Thank you, Josh and Tierney. You guys are the best.”
“Amazing service I couldn't believe they were able to transfer stuff from my ancient phone. Also the internet they told me about is faster and cheaper than any of my previous providers. You guys rock!”
“I have to share, Jayy is the very very best in customer service. ! She patiently helped me deal with my issues, while helping others as she could, all the while being cheerful and helpful.
I only wish everyone would was customer facing had her energy and enthusiasm!
Go Jayy! Date of service 7/27/24”
“Manager there is a big fella. He is super rude. Pushy. And everything wrong with sales and why people don't want to go to stores. Stef took care of us and told us we didn't have to spend anything our issue was covered under warranty. See Stef or anyone other than darell”
“Sam was an absolute pleasure to work with. He was determined to help us and get another line added through T mobile support over phone! He was on top of it, kind and caring. He was helping us while helping out coworkers and customers!! If you need reliable help ASK FOR SAM! 10/10”
“Justin & Keelen provided me and my family the absolute best customer service ever! I brought in 3 devices to have all info moved to upgrades. They both went above and beyond! 1st Justin was able to go ahead and install the screen protectors I purchased from Amazon after he spoke with the manager on my behalf, then Keelen is who did the transfers AND he also came out to my car to help link my phone to my car to talk hands free! WOW! These 2 guys truly deserve recognition. Very good attitudes also! Thanks again Justin and Keelen! Addition: I saw Emily the next day to erase info from one of the phones and put the protector on my camera lenses on my phone. She was very nice, patient and professional! This is the location to go for top tier service!!”
“I've been to this store 3 times in the last couple of years. Each time the staff have been attentive, courteous and knowledgeable. Even during a busy time and down a staff member, they still gave excellent service. Best store and best service I've ever had from any mobile service provider. Thank you, I'll be back!”
“Elite fiber has always been fast and dependable for me. Today (Saturday), my fiber went down and I left a voicemail at their closed office. I get a call back from someone at Elite in less than 30 minutes who explains the problem (which was on my end), and how to correct it. Problem immediately corrected; internet immediately back up.This may have been my best all-time interaction with a tech company.”
“Staff is friendly and helpful. I went purchase a charger on 2/26 and wanted to like page but phone was dead and I was in a rush. I did promise to like the page for the service I received.”
“Anel helped me out way more than I personally thought was going to be done. He made the whole process extremely easy and seemless. We had great conversations and he did not judge me for being old and not knowing how to use a phone. I recommend this T-mobile and Anel to anyone who needs anything!!!”
“Mr Trev has a great personality and a great service.. he us funny and he will help you and he us honest… come to t mobile on maplewood mo.. he will take care of you”
“Criss was very helpful went the extra mile and got me the exact phone I wanted. Criss was very knowledgeable. Thank you Criss will be back in to see you for more services.?”
“From the moment I walked into the Sunset Hills T-Mobile corporate store, I was greeted with a level of customer service that was truly above and beyond. The store itself is impeccably clean and well-organized, making it easy to find what I was looking for. The lighting and layout create a welcoming atmosphere that immediately puts you at ease.
The staff at this location are exceptional. They are knowledgeable, friendly, and genuinely interested in helping you find the best solution for your needs. Whether I had questions about the latest smartphones, plans, or accessories, the team was ready with insightful advice and recommendations without any pressure to make a purchase.
What sets this store apart is the personalized attention they give to each customer. They took the time to understand my specific requirements and offered tailored options that perfectly suited my lifestyle and budget. Their expertise in navigating the myriad of plans and promotions was impressive and incredibly helpful.
Another highlight of my visit was the efficiency of service. Despite being a busy day, the staff managed to attend to everyone in a timely manner, ensuring that no one was left waiting. This level of efficiency, combined with their warm and approachable demeanor, made the whole experience enjoyable.
The Sunset Hills T-Mobile corporate store truly embodies the spirit of customer satisfaction. It's clear that they prioritize creating a positive and hassle-free experience for everyone who walks through their doors. I left the store feeling confident in my purchase, supported by the assurance that the team was there to offer assistance whenever needed.
For anyone in the Sunset Hills area looking for a reliable mobile service provider, I cannot recommend this T-Mobile store highly enough. Their combination of exceptional customer service, product knowledge, and a welcoming atmosphere makes them a standout. A visit to this store is not just about making a purchase; it's about being part of a community where your needs are met with a smile.
Thank you, Sunset Hills T-Mobile, for such a remarkable shopping experience. I will definitely be returning and recommending this store to friends and family!”
“Chedhan was very helpful. Patient and knowledgeable. I like the selection of cases he showed me as well. I get quite tense when it comes to my phoneabd he made me feel very calm. Will definitely refer this location. Not all are the same”
“I would give 500 stars if I could! After having a horrible experience at another Verizon store, I went to the Verizon Creve Coeur location. I was immediately greeted with a smile. The customer service representatives were extremely knowledgeable and professional and solved the problem I had been experiencing with my phone. This will definitely be my go-to store in the future!”
“I don't understand all of these bad reviews! I am incredibly impressed by this store's customer service skills.While I was in there, there was an irate customer that started insulting them and they asked him to leave, which was completely reasonable. He was also yelling on the phone, etc. Everyone handled everything perfectly.After that person left, the person who helped me was incredibly patient, even though I was getting slightly frustrated at an issue that stemmed from a mistake made by an 'authorized retailer'. I also had issues understanding a few things, but again, I was presented with patience; thank you.I asked for pen and paper to write out my thoughts and he gladly helped out. We initially started working together on the front bench, I asked him to move to a desk and he moved us over there.After getting past the hurdle of why a mistake was made on my bill by the authorized retailer, we talked about the iPhone option upgrades that I came in to look at. After he gave his opinion, I did a little light research to solidify my decision. He did not try to oversell me and answered every question, despite me interrupting a few times. He told me to call customer care about the billing mistake the other store made, and when I got home, his word was the truth and Verizon make everything right.I walked out a happy customer and super thrilled to come into a well ran corporate store. Keep up the good work!”
“The employees are wonderful and are patient with assisting ALL AGES and not just the college age- young folks(see my review of the Richmond Heights location). I would love to see the exterior updated and more employees to assist when it does get crowded. This is a very spacious location in the Central West End (prestigious tourist area) with Drs, Scientist and other high end professionals including students from Washington University/St. Louis University amongst the locals. So, it bewildering why this location hasn't been updated yet. I understand the store was recently burglarized so that should definitely be more incentive to upgrade so the location appears better.”
Open 24 hours
900 Walnut St UNIT 150, St. Louis
Internet Service Providers
“Jim P was such a big help at the Kirkwood Store. He answered all of our questions and talked us through all of our many questions. He was polite and patient. We will definitely go back.”
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“Ian and Seth were unbelievably helpful with trying to figure out how to set up our Apple watch with it's own prepaid phone line. For some reason, the Verizon cell service was not active even though we had gone through all of the initial setup steps. I had spent at least 2 hours talking on the phone to Verizon, 1.5 hours on an online chat with Verizon, and another 2 hours at a different Verizon store to try to solve this problem.
Ian and Seth worked together to try every possible idea that they had until they finally figured it out. These two employees should definitely deserve a raise or a bonus for their hard work, patient, and intelligence. Thank you again for not giving up on a very frustrating problem!”