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November 2023 by Moriah Doyel
I love love love this Banfield location. Everyone there is always kind to me and more tolerant of my terrible elderly cat than he sometimes deserves. He's extremely rude to the staff and they seem to find it charming, which is great for him especially when they bribe him with treats. We started taking our cats there 4 or 5 years ago, when my guy Moose had a little conjunctivitis. A couple of visits later he was diagnosed with diabetes which frankly never would have happened if they hadn't sold us on the care plan and gotten him in for a comprehensive exam. I feel like getting a handle on it early has probably given me a few more years with my best little buddy. We loved Dr. Eschmann and we miss her but Dr. Kern is also AMAZING. She keeps a good eye on these awful creatures and helps me give them their best little lives.
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October 2023 by Phil
When I was living in St. Louis, I took my cat there twice. However, they were very kind at the beginning. They tried to promote the their wellness plan to me. Once I disagreed to join the plan, their attitude and demeanor changed immediately. My cat received vaccines. She was treated poorly. I found unknown liquid on her hair after they took her back to me. YOU CANNOT DO THIS TO MY CAT!!!!!!!!!!!!!!!!! The service depended on the decision on whether to join the plan. This is not the way to run business. I had my own insurance plan. Why did I need to join an extra plan? I have used lots of veterinary services. You are the only one doing this. avoid this place!
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September 2023 by Phil Li
When I was living in St. Louis, I took my cat there twice. However, they were very kind at the beginning. They tried to promote the their wellness plan to me. Once I disagreed to join the plan, their attitude and demeanor changed immediately. My cat received vaccines. She was treated poorly. I found unknown liquid on her hair after they took her back to me. YOU CANNOT DO THIS TO MY CAT!!!!!!!!!!!!!!!!! The service depended on the decision on whether to join the plan. This is not the way to run business. I had my own insurance plan. Why did I need to join an extra plan? I have used lots of veterinary services. You are the only one doing this. avoid this place!
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August 2023 by Lydia Brown
They took good care of my kitty and kindly presented us with all the information we needed to make a good decision for him. Drop off was convenient. Thank you!
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June 2023 by Rosemary L.
This was our first time using Banfield for our two dogs and I have nothing but good things to say. They were clean, knowledgeable, and transparent. We knew what services would cost before they were rendered as well as what health plans were available to help us save money and distribute the costs over the course of a year. I am confident in the care my fur babies receive at Banfield and for the first time ever, they actually appeared to enjoy their afternoon at the vet.
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June 2023 by Shawn Brodie
Horrible customer service. Our dog was taken in for teeth cleaning over a week ago. They ran blood tests on her and called to let us know there were "abnormalities" in her bloodwork and they were not comfortable putting her under anesthesia. They told us they were sending her blood test results to the lab to have someone run them again. We were told it would take a week to get the results.Fast forward over one week later and we still have no idea what is going on with our dog. We have been calling every day to speak with the doctor (Dr. Dean), only to be given the run around that she is either too busy or is at another store. We have been told for the last three days that the doctor would call us. She has not. The store called us this morning to let us know that the doctor is now on vacation and that we will have to wait since she is apparently the only doctor at Banfield that can read blood test results.Avoid this joke of an office. They seem to be okay with stressing out their customers.
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April 2023 by Deanna J.
My dog has been going to this location for four years now and I've never had any issues. I do suggest shopping around for a plan because the ones that they offer may not be the best option for you and your pet. Banfield has a great app to assist with appointment information and well and notes from visits! One of the better apps! During Covid the services were completely drop off which I hate. Now the services still appear to be drop off and I'm more of a stay with your pet kind of person..To me it's the equivalent of dropping your child off at the dr and leaving. That would be my only complaint
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April 2023 by C. P.
Hey KEISHA Or whatever your name is- “supervisor” - Trying to be snarky on the phone gets you loss of member paying customers. And although low paid staff answering the phone don’t care in a RECESSION it definitely affects business considering I was giving you $720 a YEAR for a healthy dog, yet your sitting here acting like I’m too poor for your services. When in fact you probably couldn’t afford your OWN services, LOL. Not without an employee discount. We live in a society where PEOPLE don’t have health insurance let alone dogs yet you decide to be condescending on the phone call with customers on auto pay thinking I’m going to ever bring my dog back to this office. Yeah NO. I quickly emailed for my dogs medical records so we can auto pay with ease elsewhere. I hope this office gets shut down and you loss your condescending attitude in the process - and that’s to ALL the staff who answers the phone with chips on their shoulders, which most at this office do. Low sales has made MANY business downside KEISHA. Banfield has gotten to BIG HEADED especially at this particular office so I’m now supporting a LOCAL pet hospital with FAR better service and processes. It’s not wise to be snarky to customers thinking all you have to do is be nice to the dog. BIG mistake. In all honesty it doesn’t feel warm in the office anyway - relatively cold energy and Cookie himself just felt like a number to meet a quota and upswell. He’s over at Kingbury now with a great staff and awesome service. Money well spent outside of Banfield. You might as well take your dog to Petsmart to get groomed. Same goes for Banfield. Mass produced and each office is different.
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February 2023 by jae Moneee
Highly recommend you take your pets here . They were awesome ; understanding and my dog felt comfortable and loved them . My dog has to have surgery and they made me feel comfortable about the procedure.
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December 2022 by Leannah Seese
Manager at the Richmond Heights, St. Louis location is condescending, disrespectful, and majorly lacks integrity. Though considering how this is being handled - basically just being ignored - it appears she's simply following the way of the corporation.Manager of #5182 always seems to have a terrible attitude and demeanor and dominates conversations by constantly talking over you all while accusing you of demanding medication and refusing to answer questions, like "what is the name of the doctor whom you're telling me I need to schedule an appointment with." My phone call to see if new and odd behavior in my animal was due to new medication went exactly this way.The next day I drive to store #5182 in hopes that someone else can answer these very simple questions that the manager could not during our phone call. This manager then prompts her staff the call the cops on me when I come in next. I was simply told they recommended I leave before the cops arrived, and claimed I was fired as a patient.The cops arrived and detained me for 20 minutes in front of the vet on grounds of trespassing - a crime that can come years in jail and potential of large fines. After speaking to the police, it was determined I didn't break any laws, and then the vet said I wasn't fired, nor was I trespassing, they simply didn't want me there that day - this entire interaction of which I have recorded.Never once did the manager or the doctor as the location reach out to me. Never did corporate reach out to me. I was scolded by the area chief of staff, but it was largely swept under the rug. I recently asked if the manager at #5182 was no longer working there as she's made me feel very uncomfortable after I was wrongly accused of committing a crime and detained with threat of arrest for 20 minutes.I received an email from the area chief of staff with just a few minutes of getting off the phone stating that my language and conduct on the phone was inappropriate and made the front desk person uncomfortable. I said this just seems like there's more lying and exaggerating going on just like what happened when the police were called and I reminded her the incident was mostly glazed over and the manager nor the location had reached out to me to even acknowledge what happened.Simply for mentioning a situation that happened to me, I am gaslit by the chief of staff. She said she spoke to the manager once more, yet this time, the manager doubles down on her lies, and now accuses me of making racial slurs towards her. While I've never engaged in such vile behavior, I was told that since this lie is "the manager's 'truth'," I am fired as a client.The staff terrible mishandles situations and when you bring attention to the that, more lies are told, the ugliest of lies, and they make themselves a victim further, all so they don't have to take ownership for their mistakes.And guess what... this will probably get swept under the rug as well.
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December 2022 by Michelle McCoy
Wonderful staff! They took excellent care of my grandbaby (granddog)
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November 2022 by ROBERT CHANGO
Banfield is just not the same anymore. They never have appointments available or at least something that its not a drop-off. Good luck if your pet gets sick or needs a medicine for the day because you’ll have to wait days to be taken care of. I just got told that they only have ONE vet on a Monday morning… insane. Their only solution is to send you to the O’Fallon location… having the monthly payment doesn’t “make” you a customer or give you any benefit. I have been taking my dogs for the last 15 years but that stops today.
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September 2022 by Elizabeth jones
Banfield Richmond Heights is just the best! The staff there are super caring and very friendly.
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August 2022 by Terri Madison
I moved my dog from this location to Metrovet. The Vet and the whole team seemed to care about what my dog had going on. If you considering sending your pet here drive 15 more and go to Metrovet.
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July 2022 by Darica
The Staff is great, the facility is Immaculate. My Dog (Panda) and I am very happy with the services provided.
