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August 2024 by Julie Davis
We have had honest and great care at Yocum. We recommend them highly!
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August 2024 by Stephen Nelson
Good fast service
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July 2024 by Sally Dinwiddie
After a failed attempt at a shop out of town I took my vehicle to Yokums as soon as I got home. My family and I have used them for years and I always recommend them. Expert workmanship and courteous and helpful up front.
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July 2024 by Tammy Patrick
What should have been a $315.06 AC recharge, turned into 4 trips over a 2 week period with multiple “issues” identified (1 issue per visit) & total expense of $3165.07 (tax not included); $2256.95 was for labor. I feel if a more thorough assessment had been performed, especially after the return when AC was not working, the labor costs would have been much less. I was not informed of any potential issues before the initial service (AC recharge) & after the diagnosis, the vehicle would no longer hold Freon; if I had, I would have delayed service until I could afford it. After initial leak was identified, I had no option but to proceed with all additional repairs (not needed initially) or I would have been without AC in >90 degree weather.
Also, customer service was not up to their usual level of excellence; I felt I was annoying them with my repeated requests for resolution of the issue & questions about failure to diagnose all potential problems with the system the first time.
They did provide a loaner vehicle, which was appreciated! However, there was no apology for the inconvenience of having to make multiple trips to the shop for additional diagnostics/repairs.
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July 2024 by Billy Scott
Had van towed to shop was told security deterrent module needed replaced and they dont put used parts on vehicles, said it was starting and to come pick it up, ended up having it towed again because battery was dead and security still preventing it from starting tried to ask questions and just felt like no one really knew what was going on didn't feel the guys we talked to were very knowledgeable was also told if the van wasn't picked up we would be charged $50 a day storage fee. They wouldn't give suggestions where or who could fix it, had to tow it back home, even told them the other problem van was having and one guy said they were only looking at why it was brought in. Thank you for leaving a disabled person without transportation even longer. 2000 chevy van Express
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July 2024 by Dan Jost
Brent and his team did an excellent job throughout the whole process of what needed to be done to my vehicle. Constant communication throughout the process to make sure nothing was missed, and everything was as what they had promised. Car was completed on time as communicated. Highly recommend thanks
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July 2024 by Betty Stout
I got right in next morning. So nice to talk on the phone with someone that answered all my questions.
Thank you all. I'm very pleased.I will be back
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July 2024 by Travis Routh
Awesome place! Free loaner cars is the best! Got my truck back very quickly!
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July 2024 by tami perkins
Very nice and very helpful and it was my first time in the shop and they help fixed my car and not bad on pricing I will for sure be going back ? ? ?
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July 2024 by Allan Cibert
Thank you for the great job you do keeping my vehicle in top running condition. I really appreciate you!
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July 2024 by Billie Klingaman
Courteous staff. Very efficient and will go the extra mile in helping you. Would highly recommend.
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July 2024 by Korrie Schrage
I would recommend Yocum Automotive. They did great work on my car.
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July 2024 by Linda Noell
Knowledgeable, friendly, very helpful, completed in a timely manner.
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July 2024 by Mark Stinson
Have done business with Yokum Automotive for 16 years and they have always treated me and my family like family, honest and friendly. ?????
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July 2024 by Jennifer Kempton
Firt off, they charge $115 to diagnose each problem (2 issues costs you almost $250), and that doesn't include repairs. Then, instead of fixing the problem (which they can not find), they just replace everything in the area that seems affected. Find a mechanic that actually understands how a vehicle works instead of reading a computer to tell them what may be the issue.
