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July 2024 by sherry weigel
They are awesome! Jaden was assisting us, and he was extremely helpful. He is very professional and respectful. If we go with that model, we will buy from him.
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March 2024 by Jim Robinson
I had a wonderful experience at Republic Ford. My salesman was probably the best salesman I’ve ever had out of any car lot. So please everyone go see Justin Demette he is the greatest.
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February 2024 by Brandon W.
took my 2015 f150 in to have it repaired... was leaking coolant, ac not working, radiator fan stays running on high all the time. dropped it off Monday morning... they finally get it repaired on Wednesday afternoon. three days. picked up the truck, fired it up to leave. radiator fan immediately starts running on high, AC still doesn't work long in short, $1000 and three days and didnt the issues. funny thing is, its a glaring hard to miss issue... the fan is so loud you can hear it a block over. for them to call and declare it repaired took some audacity zero stars
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January 2024 by Sam King
I always take my Pickup to Corwin to have any service done. They always do a great job and care about my truck.
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January 2024 by Nicole Peacock
I would highly recommend Corwin Ford Republic. Every staff member was amazing and friendly. We had Aiden as our sales person and Mark for financial
And they both were so nice and informative on what to buy and what our best deal would be. Very pleased with our purchase!
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December 2023 by Janice Norris
Just bought a 2022 Nissan.. they were very friendly and very helpful.. I give them a five-star rating
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October 2023 by Tony R.
I bought a 2019 Ranger Lariat here and the process and aftercare has been excellent. Been recommending them to business associates and friends ever since.
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October 2023 by Stephanie H.
Absolutely horrible! Had my oil changed in my car yesterday. Had an 8am appt. My car didnt move until 1. I am so glad I wasnt waiting on it or relying on them for a time frame. They did not call me or update the app until I called them at 445. I had to call 7 times before I got an answer! Everytime, it would go to voicemail or I would get someone and it would go to voicemail when I was transferred. They also never rotated my tires but the paperwork states they did! I had a tire pop awhile back that I had replaced so I know what tire that was as it was a different brand. It was in the same spot. I also asked for an appraisal while they had it. I just now got it, over 36 hours later from them having my car!!! I paid 29k for this vehicle 1 1/2 years ago from them. I have to drive 50 miles a day to and from work so I put on more than the "normal" daily mileage average but they offered me "around 15". Not even a set amount either. They were very vague about it. I told them to go kick rocks because I paid 29k for it less than 2 years ago. I was not taking half! I know they have to resell the car but that is a bit extreme! They dont care about their customers, they dont care if you have a time frame you have to have your car back by, nor do they care what you think of them. I have never dealt with a company so self centered and ridiculous! I will ride my horse to work before I purchase another vehicle from this company. I will also take my oil changes somewhere else too. They ignore their customers, do not seem to care about money and will talk down to you like they are some kind of rich snob and you are a poor homeless man. Never again.
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May 2023 by Kyle P.
Scott was very accommodating. It wasn't a pain free experience but damn close. Scott and everyone else were very friendly. No pressure.
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May 2023 by James Reynolds
It's a Ford dealership,so yeah it's a good place.
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March 2023 by Alyssa V.
We bought our Bronco with Robyn at Corwin Ford and we had a great experience! She was very knowledgeable about the car and took time to show us all the ins and outs of the Ford Bronco we purchased. Highly recommend this place!
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November 2022 by Jeremiah M.
Everything leading up to driving off the lot went great. The salesperson didn't pressure us, and it all went fairly smooth. Went to do the title and registration on the vehicle and that's when we found out that the previous owner had never paid their sales tax. That meant we couldn't register it and pay our sales tax until it was fixed. Granted, the title department at Corwin did an excellent job of getting this remedied, and saw to it that we got an extension on our temp tag, but it shouldn't have been an issue in the first place and they even admitted that. Now let's talk about the service department, and it's lack of customer service. Made an appointment for service on a Tuesday, which turned out to be just a good time to drop it off since they didn't start doing anything until Wednesday. When I called (Wednesday afternoon), the service coordinator told me what they found and how much it was going to be. I asked why it wasn't covered by my warranty, and was told I didn't have one. I assured him we did and low and behold when he looked it up, there it was. I was told he'd have to talk to the warranty office (more on that later) and that he'd call me back in the morning, I at this point verbally authorized the work to be done. Friday morning, after not receiving a call back, I call them back. My assigned coordinator is off for the weekend, but let me see if I can help...nope, he needs to talk to the technician and will call me back. No call back, but I do receive a text that says nothing is covered by my warranty, and it will cost this much to fix it, half of what I was quoted. Try to get an answer, but it's too late on a Friday afternoon. Monday I call and speak to my assigned service coordinator, and they haven't done any of the repairs because I hadn't authorized it. Even though I had verbally authorized it Wednesday, I didn't go into their website and click on the authorization (which they don't explain to you), and they never felt the need to reach out to remind me. We begin discussing the cost which is now twice what the text message/web link showed, because I hadn't clicked the authorize button. I have to say I appreciate the updates with technology for getting things done, but nothing beats good old fashioned customer service. I picked up my vehicle the next day without having the repairs done and will take it somewhere else. They hadn't even put the sticker in the window for the oil change they performed. Now, the warranty. If it's not the original Ford Motor Company warranty, it's pointless to have it. The warranty provider can choose not cover things, even when it's something Ford has recognized as an issue and sent out technical bulletins for, even though the repairs I was in need of are shown to be covered in the warranty. I will not be taking my vehicle back to Corwin Ford in Republic or any other Corwin dealership. I will not go there to buy a vehicle again. I would rather drive 35 minutes to Ozark and have it taken care of by James River Ford for warranty issues or US Auto for non-warranty work.
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October 2022 by Daniel S.
The service department is a joke. The mechanism in my wife's door handle broke and I didn't have time at that moment to deal with it. We live walking distance from the dealership so we thought it would be a good idea to take the car there. It wasn't until almost the end of the business day the next day that we got a quote emailed. 160+ dollars for the diagnostics and 500 for parts and labor. I immediately called the service agent but kept getting voicemail. I finally decided to just go get the car because I was getting frustrated. When I got there, the service reps were just standing at their desks. I told him I'd been trying to call and his response was, "Well we've been right here". That definitely rubbed me the wrong way considering I had also left a voicemail. After paying them 160 dollars to tell me what I already knew, I had them get the car. It took 30 minutes to get the car. If they had just answered in the first place, we would have been on our way. So I got the part I needed, which they were trying to overcharge me for, elsewhere. They quoted me a 2 hour job which I did myself in less than 1. Don't go to these dealership service departments unless you are taking advantage of a recall. Find an honest mom and pop place. My recommendation is Budget Automotive and Radiator in Springfield. Always had great experiences with them and they are always willing to work with you. Definitely worth the drive to Springfield to deal with honest people.
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October 2022 by Phillip H.
We bought a gold certified used car from them. They guaranteed us that everything was inspected and in great condition. Less than 2 weeks after buying it the motor blew and had to replaced! We told them we didn't want it anymore and they told us that we could trade it in for a several thousand dollar loss on it or we had to take it home. We spent several Saturdays up there trying to work out a deal but it all ended with us out a lot of money! They just kept telling us that they were doing us a favor by supplying a rental car for the over 3 weeks it took to do the repairs. They charged us for a maintenance package that they had told us was included as well. We told them several times we didn't want the data dot coverage but they charged us for that too. Terrible company that we are still fighting with to make this right.
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October 2022 by Cindy H.
My parents who are in their 8Os purchased a 2022 Ford Escape from them on 10-10-22. They were told the SEL they were purchasing had more power and quicker acceleration than their current SE they owned. For that reason alone they put $500 down payment on 10-8-22 to hold it until purchase. When they arrived to purchase the SEL they discovered that it DID NOT have more power or quicker acceleration than their SE. If they backed out of the purchase they would have lost the $500 hold deposit, even though it was dealer whom had lied. It's sad when dealerships take advantage of people but taking advantage of the elderly is ABUSE.
