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February 2024 by Ernest Short
Always healthy .
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December 2023 by Mr. R
Ordered 6 hostas. 3 are dead on arrival. Immediately sent emails with photos per instructions. The email address doesn't work. I called and it goes to vm. No way to leave a message. I'd like a refund for the 3 hostas. Order # 981395.Wish I didn't need to leave this review but when you leave a number but don't answer the phone and take down your email, I am left with no choice.
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October 2023 by Philip Meade
Was cheated out of 10 Fire Wheel Indian Blanket Flower Plants. I've emailed and called repeatedly and have gotten no one to answer at all. I fortunately have my order invoice that clearly shows they where BOGO. I'll be visiting the Better Business Bureau and lodging a complaint shortly after I leave this review.
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October 2023 by Richard R.
I have never ordered any plants from Gilbert H. Wild & Sons before & I WILL NEVER AGAIN! I would give a -5 rating if possible! I ordered daylilies & some perennials which were on sale (end of season). I received completely dried up, essentially lifeless husks which didn't plump up after soaking for 8 hours. I called customer service and expressed my extreme dissatisfaction with appalling, pathetic state of the plants they sent me. I was assured they were 100% guaranteed & they would live. They said I had nothing to worry about. WRONG! When I called back and let them know that nothing of the order survived as I expected (except for a tiny perennial), they said that I was passed the 45 day limit for a refund or replacement. I sent pictures of the plants remnants as requested. They then blamed the death of the plants on me for using a too free draining soil mix, and also on my poor cultural practices (I'm a master gardener). However, they then graciously offered 50% of the $100 order total towards new daylilies. I reordered. The dailies arrive today dried out with tiny yellowing tops that smelled of rot. I don't expect these plants to survive either. Please save your money, time, aggravation and DO NOT ORDER ANYTHING FROM GILBERT H WILD & SONS.
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September 2023 by Sharon Weil-Chalker
Don’t buy bulbs from this company. The quality is poor and they don’t stand behind their products. I only wish I had read the Google reviews before spending $144 on bulbs.1/3 didn’t flower and some didn’t even emerge. The ones that did flower are of such poor quality - small and few leaves, rare brief flowers.I tried to give them a long time to finally flower, but they didn’t. When I contacted the company they said it was too late. They were fall planted spring bulbs, and I thought I’d give them the benefit of the doubt.They said “have a blessed day” and blocked me from their Facebook page so I can’t comment - I was holding off on commenting on social media because I expected them to stand behind their products. And now they’ve blocked me from their Facebook page so I can’t even see the page let alone comment.Buy bulbs elsewhere.
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September 2023 by Bobbi Mahler
I have found my new online plant store! I ordered 20 some hostas and then read the reviews after the fact. I was a little nervous after reading the reviews that I may have made a mistake. I am super impressed with the plants that I received. They were packaged very, very well. I also printed pictures of each hosta that I ordered to make sure that I received the correct plants. Every single one of them were correct and they are very healthy plants. There was 1 out of the bunch that has a little yellow on the ends (I only mention this as someone might see it in the picture and think that it is not healthy). The plant itself is very healthy and nothing that would concern me at all. I would definitely recommend this company. Thank you for the beautiful hostas!!
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June 2023 by Matt Johnson
Do not order plants from them - customer service is terrible. They sold me a hosta that was not in stock. While they refunded me for the cost of the hosta I did not receive, they did not refund the shipping costs and refused to send me a different hosta even though I offered to pay the difference. It would cost more than I originally paid to obtain the same number of hostas. I won’t order from here again.
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June 2023 by Matthew J.
Do not order plants from them - customer service is terrible. They sold me a hosta that was not in stock. While they refunded me for the cost of the hosta I did not receive, they did not refund the shipping costs and refused to send me a different hosta even though I offered to pay the difference. It would cost more than I originally paid to obtain the same number of hostas. I won't order from here again.
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May 2023 by Steve Goulet
I ordered 100 bare root hostas from Gilbert H Wild and Sons. The shipment came very fast (cross country!). The hostas were very large with extensive root systems. After a short water soak, I planted the hostas. It's only been six days and about half of the hostas are already showing sprouts. The hostas were very good quality and I appreciate the value in ordering from Gibert H Wild. Recommended!
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May 2023 by we muv you
Buyer beware!!!!!We ordered 20 hostas, $8.95 each. Some were an inch tall, some were 6” tall, and full of bugs. Plus the shipping box was not properly packed, although they stated they can’t help what happens after the box leaves their facility. Being in the moving business, I’m was surprised it made it to our business with any square corners. Also, I could have returned them on my dime, really!Chris Hoehl
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May 2023 by Pat Bosiger
Shorted my 4 hostas on my order.They were buy one get one free. They didn't bother to tell me when they pulled the order, they just put a note on packing slip, claiming a crop failure & they are issuing me a credit . ( My guess that X fungus, as it's hard to kill hostas... Point is watch any hostas you buy from them this year . If it's this disease it will wipe out your entire hosta garden.)So I called them, asked if theirs another buy one get one free I can replace with & they said not in that size hosta. ( So NO!).I found a hosta that was very similar in price ( 25¢ more) but it as not a buy one get one free , they won't honor the bogo purchase in any form.I spoke to the manager, she claimed they didn't know until they pulled my order. Today is April 28th & they printed the shipping label on the 26.When they confirmed my order on April 17th via email, they had already removed the specific hostas from my order .They start shipping early to mid March, but the manager claims they didn't know of the crop failure until they pulled my order , yah right! I guess nobody else order any hostas that would have shipped a month ago or before mine order was pulled.Fyi, I placed my order on March 1st, I guess they don't watch their fields and treat accordingly, because they lost a entire crop according to them.In the end I don't recommend buying from them. Clearly they have trouble managing their business.
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May 2023 by Karen P
I ordered many plants from this company This year. They all arrived packed well. My second order arrived packed well but one plant was dead. Email them pictures of the plant and they refunded my money within thirty minutes. Great company to work with!
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April 2023 by ron k
The 27 Hens and Chicks we purchased from Gilbert H. Wild were big and beautiful. I want to send out a shout out to the packing team. They were packed so well. Amazing job. We will enjoy these for many years to come! Very impressed.
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April 2023 by MiMi “The Rando Drag Queen”
Bought 8 Peony roots last year. Only 2 lasted a second season, 4 never sprouted and none have yet to bloom. They print QUALITY GUARANTEE on EVERY page of their sale circular, but they DON'T say it's ONLY 7 days from receipt of order and they require pictures within that time frame - and an overall 45 day guarantee -(a time frame during which no one could possibly know if a root is going to produce). When you email then about the problem, they basically tell you to go fly a kite..... WILL NEVER order ANYTHING from this AWFUL company again.Should have spent a few dollars more and bought existing plants from a local TRUSTED nursery.Now that the company has seen the review, they are suddenly willing to speak. NO THANK YOU. YOU WERE GIVEN EVERY OPPORTUNITY TO CORRECT THIS ISSUE AND REFUSED.
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April 2023 by Larissa Davis
I completely understand some dissatisfactions in negative reviews, because everything and everywhere can't be perfect. I was purchasing from this company in 2018 and don't completely remember the degree of my satisfaction that time, but since I didn't write a bad review, it means everything was OK :) I received my new order a few days ago. The lilies, daylilies, irises were very healthy and fresh, packed with care and went directly to the ground. The irises are already ~ 10 inch leaves, I was very pleasantly surprised. In future, if I will want these particular flowers I received this time, I will buy only from this company.
