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November 2022 by Rian A.
The last time I was there was when it was first built and it was beautiful. Now, it has gotten a bit run down. The outside looks terrible. Like it has not been maintained at all. I was so disappointed. When I went inside, same thing, shelfs we no longer neat and tidy just a mess. Another place gone to hell. So Sad
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October 2022 by Zae L.
Dear Walmart you are almost exclusively self-checkout now. The last time I was there the lady checking receipts at the exit was stopping everyone. I chose not to participate in that foolishness, so I just skipped the exit line and left. I heard her saying "Ma'am, Ma'am" as I kept walking. I simply raised my hand above my head and shook my receipt, as I kindly Ieft the store. You can either trust me to do self-checkout, or you can put your cashiers back in place so they can resume the position. l'm not interested in the job, so if I fall short, oh well. I'm also not interested in proving that I did your job for you. You expect me to be a cashier with no training then that's your problem, not mine. Don't audit me for a position you refuse to employ any longer.Signed,By us customers
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September 2022 by Danielle D.
I waited over 10min outside for my pickup order. I called multiple times. I called the store main number multiple times. No one answered. No one brought my groceries out. I checked in at 7a. My pickup time was 7a-8a. The fact that no one came out after I sat there and called the store multiple time. What's the point of having pickup scheduled from 7-8a when no one will bring your order out. I received a message at 6:50a that my order was ready. The app won't let you check in until 7am. I was at the store at 7:09a. EVERYTIME i come to this store I have problems. Either they take over 30mins to bring the order out or I end up with someone else's groceries. I was the ONLY car at pickup. And why doesn't the store answer their phone? I called pickup 4x and the actual store customer service multiple times. This place is a JOKE!
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November 2021 by Michael K.
Showed up to the store at nearly 8am. Not a single car in the entire parking lot and store was closed. Never heard of a Walmart opening 2+ hours late but then again, there's this one.
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July 2021 by Amber G.
Every time I go to this Walmart it's always the same big black lady working self checkout, Kimberly. She's always so rude to me and any white person around me. Just because you don't like what's going on in the world doesn't mean you have to be a c**t to the common folks around you. Walmart needs to fix this issue and have employees treat everyone the same or fire people like that. As someone who is higher up in a customer service job I don't tolerate employees like this at all and she should be ashamed of herself thinking she's better than anyone just because of her skin tone. WE'RE ALL THE SAME!!
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May 2021 by Robert G.
I never had this problem before as a door dasher I was late to pick up an order. Y'all call yourselves the best fastest Walmart better than any Walmart but still I'm waiting on my order 1 hour later from the drop off time. This is ridiculous
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March 2021 by Joe H.
Need more checkouts open or more self checkout. 5 checkout lanes are not enough at 10am. Management is clearly not into customer service
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February 2021 by NaTasha C.
I understand the rules at self check out. It was an over site on my behalf. The man that was watching over self checkout let me go through. I had an item that had an age requirement so a cashier had to approve it. She was so rude! As soon as she came to me she says " you can only have 20 items in self check out!" Several times. They were large items. I only had 22 items. I could see her saying something if I had 25, 30, 40 items or more. Clearly the man saw my cart and still let me in self check out. It took everything in me to act like I had some home training. I almost just left everything right there. An attitude over 22 items instead of 20....
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February 2020 by Helena B.
Very helpful staff. Many have been there for years, and take the time to greet you like a friend and treat you like family. The store is usually well stocked in every department. I would have given this store 5 stars, except for the fact that slowly the checkers have been replaced by machines (which is refuse to use) and there are usually only 2 registers open in the evenings, and the wait can be tedious. *Walmart, if you're reading this... Your strength has always been your staff. Less machines and more real humans at the checkout would be great.
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January 2020 by Keshia S.
Went there to make a return. I was greeted by Sharon and she was absolutely amazing! She was friendly she had an contagious smile and was very nice to my kids. She was also friendly to everyone else she encountered both customer and staff. Although it was short visit she made it very worthwhile.
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June 2019 by Erika B.
They have what you need but with all the lanes they have to be able to pay you would think they would have more than 2 registers open.
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June 2019 by Fili C.
Actually not a bad Walmart. It's actually kind of quiet and clean. Workers look like they're actually working unlike some other Walmart's. Not bad service either. They didn't ask questions when we tried to price match.
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March 2019 by Jake K.
Shawna, promote Shonnetta. She has great customer service. What an amazing lady. God bless you guys and your team, Jake the film guy
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March 2019 by Hangon S.
I've had good and bad experiences at this Wal mart, mostly bad. Customer service is a mixed bag. I did lose my wallet here once and recovered it (with all the cash and credit cards) thanks to the help of an emppoyee. Another time I told a staffer that the men's room was out of towels and she just looked at me and laughed. Weird. The store always seems wiped out. No matter what time I visit, the shelves look empty and product isn't fronted properly. My main complaint is the checkout lines. Plan on a 15 minute wait. It's convenient to my location and I'll continue to stop by now and then but I have been visiting the Lee's Summit location more lately.
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September 2018 by MB W.
Today I tried Walmart Grocery Pickup for the first time and here is what I thought. First: Using the app is super easy. I literally sat up in my bed while breastfeeding my newborn and grocery shopped. It was quick and easy. Second: I had a $10 off coupon which is what motivated me to even try it in the first place. Who doesn't love coupons? Any chance I get to save money, Im all in. Third: I was able to get the time reserved that I wanted with no problems. I was however a bit concerned the day of that my order would be late because I didn't receive the "Your Order is Ready" email until like 15 minutes before the time slot. I pride myself at being on time all of the time. Its a gift and a curse. Fourth: I pulled up to the parking spot and after I checked in, the attendant came out 60 seconds later. Amazing! I had my teenage son with me so I made him help her load. Not having to cart my toddler and newborn around a crowded store on a Saturday morning and wait in long lines was great, so having my son help was the least I could do. Winning! Bonus: After she loaded the car, the attendant gave me another coupon for $10 off! So I will be back. This is revolutionary for me. My life has been made just a little bit easier thanks to Walmart Grocery Pickup. Side note: A few things I ordered had to be substituted which was totally fine because the items they replaced them with were brands I was already familiar with. Not a big deal. One thing I wanted was out of stock so I was not charged for it. Tip: It should be mentioned that there is a $30 minimum to use Pickup. 4/5
