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August 2023 by Brian Norris
BEST BUYING EXPERIENCE EVER!!!My wife and I were looking inistally to get boost mobile. We walked in that store with customers standing around counter waiting. But, I had noticed the cricket store location a few doors down in same strip mall. So, we ran for it, over to the cricket. Shi Alyn greeted us with the most warmest smile right before greeting us. She was attentive, amazing, informative and helpful. Everything you could ever ask from a sales person. I would definitely recommend her to anyone.
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July 2023 by Jackee Mckinley
WE Had TO Wait FOR 30 Min until Store Open and SHE was not Happy with US wait at the Door So we leave.
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May 2023 by Renée Kc
store closed before 7 PM. Door locked
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January 2023 by Danielle Wilson
Best customer service hands down. Very patient Very clean and very knowledgeable. Thank you for the experience family appreciate your guy's hard work.
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January 2022 by Samantha Campfield
Do not go to this location. I used to work for a Cricket Auth retailer and this is the worst service I have ever had. I saw Paulo that day as my rep. I had bought a phone on the website and just wanted to switch my phone out. After several calls to the manager on FaceTime in which they spoke Spanish (which I'm fine with, but they never updated me on what was going on) I let a couple customers get taken care of while I waited as there was only one representative working mid day on a Saturday. I waited in that store for an hour and a half just to have my phone switched. Somehow in the process my current phone stopped working but my new one didn't work either. I finally found out that my rep was on the Cricket website chatting with the same people you or I would call. My boyfriend said I had been walked on enough and on a face time call with the manager once again, the manager was rude to my boyfriend and talked over him telling him they didn't do anything to cut off my service in my old phone and would need to call 611 and they would help me. This was after the hour and a half wait time. My boyfriend wanted to see if he could get the Sim card in and working so he asked Paolo for a Sim card pin. To which the rep said he didn't have any. My boyfriend looked down and there were 2 sitting right in front of him. This is when we just left. The rep had taken all our time, somehow interrupted my service on my current phone and said he couldn't do anything with my new phone. We drive to the Noland road location and in less than 10 minutes (including waiting in line) the rep there had the new phone on my account ,actively working and had my data transferring over. The rep at the Noland store said my account wasn't locked and there was no issues getting the phone going. Do not visit this location if possible. They wasted a huge chunk of my day, somehow interrupted my cell service and lied right to our faces. Drive the extra bit and go to another store.
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June 2021 by Tennile Stovall
This is a cool store .short of help at times but the service is great,and help you out the best way they can
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May 2021 by Candace Giles Rucker
Great experience,Dejuann, the mgr. is a wonderful mgr., Very respectful and knowledgeable. Great customer service!
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April 2021 by Lisa Bland
My son bought me an Iphone online and I brought it to the Cricket store in Raytown to have it set up. This is my very first Iphone and I was worried about transferring my contacts to the new one. The young man walked me through on how to add not only my contacts, but my pictures as well! Christian is one of the most respective salesmen. He was kind, considerate, patient, and very friendly.
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April 2021 by Tracy Killibrew
Great customer service. Chris is amazing!!!!
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September 2020 by Tracy Yates
they were closed so I didn't get to go in
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December 2019 by Jw Mcclanahan
Good people
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December 2019 by Annette Townsend
Looking for discounts
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October 2019 by patty campbell
Very good customer service from Joe. He is brand new and I presented him with a problem he couldn't fix. However he told me to come back tomorrow when his boss was there.
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August 2019 by Cedric Townsend Sr.
Good service and clean
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July 2019 by Sherrie LEE
Use to have phone service with them was pretty okay
