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May 2023 by Dan W. Hinton
Purchased our Camry from Balwin and had a deer broadside us. It only took one week to get it repaired and they did an excellent job. We have purchased two new Toyotas and have had excellent service. Will not go any where else.
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May 2023 by Dakota Lee Thurman
Jimmy was a fantastic salesman. we were in and out within 2 hours. Robert did great in finance. We are very pleased with our experience and purchase.
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March 2023 by Mike B.
We were rolling through town on our way to TX pulling a trailer, a couple miles up the road the transmission started shifting strangely and smoke began pouring out from under the truck. Truck has 35000 miles on it and was still under warranty. Stopped at Baldwin and they squeezed us in to take a look at it. Turns out the truck was serviced before I purchased it and they over filled the transmission and the smoke was caused by the oil overflowing. Baldwin service department made time for us and explained everything. Got us back on the road I a timely fashion. Great experience!
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July 2020 by Jerry W.
If I could, I'd rate this place half a star! First screw up was shorting my car by 2qts of oil on my last oil change, this is the second time of getting my oil changed here in this car and they left the oil cap just laying under the hood. They called me and told me it was ready, I picked it up and got 2 miles down the road before smoke just started roaring out of my car and was filling the cars cabin..turned around came back and the service manager opened the hood and as soon as he did I saw that the cap wasn't even on the oil fill spout. Complete and utter incompetence!! And the mechanic that changed it supposedly had "a ton" of experience. NEVER doing any kind of business with this company again!!!
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January 2020 by Juliann T.
I'm posting another review. Yes, I went back to this business simply due to loyalty. My family has used Baldwin since I was a kid (I'm now 30). This time it yet again has to do with my mother's 2006 Dodge Charger. I attempted to call to speak to the man who left the message on my original review- I could never get ahold of him and I was never called back to discuss my original problems. The Charger sat in Baldwin's lot for a MONTH before they even took a wrench to it. It was TWO months before it was actually worked on. $2,800 bill later, the Charger came out worse than it was when it was taken in. 1) They filled the power steering reservoir with the wrong type of power steering fluid. 2) They did not flush the power steering fluid as they were asked, and were paid, to do. The liquid was murky and nasty as if it had been there for a long time. We had to have it flushed at a different business for general maintenance and to remove the wrong power steering fluid fully. 3) After 2 months of sitting out in the cold and weather (when normally it is kept in a garage), the tires were obviously low on air. When asked to fill the tires up, they overfilled all four. The PSI for front and back tires is supposed to be 32. The front left and both backs were at 35. The front right was at 37. 4) As soon as the car was driven, there was this horrible rattling noise underneath the car between the driver's side and back seat. We're getting this looked at, by a different business, currently to figure out what it is. 5) The steering rack is suddenly failing, which is another reason for the stiff steering that was originally thought to be due to the WRONG power steering fluid, as pointed out in the first bullet. Whenever we take the Charger into Baldwin, it comes out worse than it was when it went in. Yes, Baldwin's mechanics did do as they were supposed to outside of flushing the power steering fluid. We had everything they did, that cost $2,800, checked over by a different business but my gut is telling me the additional issues aren't a coincidence. I'm flabbergasted on how Baldwin's mechanics missed some of these "new" issues. You can drive the car 3 feet and feel something is wrong. This did not just suddenly happen as it could be felt the moment it was being driven away from Baldwin after they had it for 2 months. Anyone who has been in the service area of Baldwin's lot knows how many turns there are to get in and out and also how many turns there are to move the cars from where they sit in the back to the workshop. One tiny turn and you could feel the stiffness of the steering wheel. As soon as the Charger moves you can feel and hear the rattling under the car. Needless to say, Baldwin's lost a few longtime customers with this fiasco. My grandfather and grandmother (before their deaths), mother, and uncles took their vehicles to Baldwin for over a decade. Not anymore.
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February 2018 by Michael F.
Dropped my car off on a Friday. I gave them simple instructions, and was told to give those instruction directly to the mechanic. I told them to order a new wiper motor and wiper arms and put them in, because the circuit board on the motor had gotten water in it and the wipers and pisser fluid were randomly turning on and off - mostly on. I wanted the motor replaced because even though the water would dry up, the circuit board would corrode so I just wanted it all replaced. The wiper arms I wanted replaced because replacing the wiper arms was the only way to get new keyway inserts that align the wipers and maintain traction so they don't strip. I had lost them in the grass when I initially tried this repair myself before it just got too cold to bother with. The mechanic insisted that I did not need the keyways and the wipers would not strip, based on his own experience replacing wiper arms. I said Ok, fine, just replace the motor then. He said "..if that's the problem" so I reiterated that it was indeed the problem, so just replace it. So, back inside we go, where there is a brief discussion about when they can get to it. The guy who mans the computer and phone said probably by Wednesday and the mechanic says he might be able to look at it on Saturday. Wednesday rolls around and I call them and they haven't even ordered the part yet. I am told it should be there by Friday. I call Friday and they tell me it still isn't done, and the mechanic is at the doctor or in the hospital or something. I ask if he is the only mechanic at the entire dealership, knowing full well he is not, and they give me some song and dance about the mechanic who diagnoses the problem is the one who has to fix it. Firstly, there was no diagnosis, I assigned them a task with no troubleshooting or diagnosis involved in it. Second, this is anything but a customer service oriented policy (if it's even real) that results in huge delays for the customer so it is a terrible business decision. Finally, WHAT A HUGE RED FLAG THIS IS. I can only imagine how many times their incompetent mechanics totally f@#&ed up someone's car and then tried to blame it on someone else who worked on it, before Baldwin Ford finally had to institute the policy to prevent these occurrences. It does not speak well to their staff's ability at all. ANyways, I remind them that they are in fact open on Saturday, but I am told the mechanic who is working on my car except for the fact he hasn't touched the damn thing Does Not Work Saturdays. The previous week he had said quite the opposite. You've got to be kidding me. The phone and computer guy tells me there are notes in the system that my wipers work fine, and I have to explain for the 3rd or 4th time why they didn't work and why I wanted it replaced, which ends with him telling me it will be done Monday. Monday rolls around, and guess what? It's not done! The parts are still not there. I ask some questions about how parts get ordered in an attempt to find some inkling of accountability for this outrageous continued delay, but apparently that is a foreign concept at Baldwin Ford. I am told that it will be done Tuesday "if the parts come in". At this point I am now forced to consider the possibility that they have somehow damaged my car, driven it off a cliff, or lost it entirely and are now just stalling. I plan on driving by there after hours and scouring their lot for my car, until I remember that I DON'T HAVE A CAR, and I HAVE NOT HAD A CAR FOR WELL OVER A WEEK NOW, so I won't be driving anywhere.Tuesday rolls around and they tell me my car is actually fixed, after 11 days. I show up, and pay the amount what was agreed upon by a much younger version of myself in the distant past. This is the ONLY reason it's not a 1 star review, because they didn't try to increase the price and the actual labor was under $100. But wait, there's more! Phone and computer guy tells me that my battery died and they had to jump it to work on it, but
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June 2016 by Judy M.
Go here for service and repairs regularly. Always treated well and highly recommend them to others!
