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9AM - 5:30PM
3920 Jeffco Blvd, Arnold
Banks
“It's always a pleasure doing business at century. Pam, the lady in Financing. She was a great-great help to me. Very pleasant to talk to listen to and work with awesome lady.”
“Cassie firle went well beyond what I expected. She worked very hard with me and was extremely helpful, knowledgeable and very patient. I am very happy with all the time she spent helping me. She is a wonderful and valuable employee”
“Always go through the drive thru and it's so convenient. The tellers at the window are always so nice & helpful. They are very personable when they get to know you. I definitely recommend banking here! They make it so easy. Drive thru is also always very clean & there's never a long wait. Super efficient!”
“Joe Lochmann made buying a home an incredibly easy process. I heard all these stories about how difficult it was and I can honestly say that I did not have any such experience and it’s because of Joe. He work harder than I ever expected and was honest about what my expectations should be. I would recommend Joe to ALL of my friends and family. He literally will work his bum off for you if you give him the chance. He got me to closing with very few concerns and made me feel comfortable throughout the process. If he says he can do it, you can trust that he can and will.”
“I HAD RATED AS A 1 STAR ⭐️?... NOW 5 STARS... thanks Shane for the quick response. ⭐️⭐️⭐️⭐️⭐️ I had an issue which you can see below.After this poor review i was contacted by a representative Shane. He asked about my issue and about the unfortunate issue I encountered with my poor customer service during my initial phone conversation. He said he would look into this issue but please allow time for him to research. I was so appreciative of his service and level of concern. That IS customer service. He called me back less than 24 hours later. Shane found that i had indeed paid off my loan and somewhere it had just stopped being processed. Shane said he moved it through the system quickly. My county clerk should have received notification today and they are also mailing me a copy of the paid off loan. Not everything always works smoothly but customer service should always be first and foremost. Thank you Shane and Arsenal Credit Union for using this as an example for training. I look forward to receiving my updated documents next week.Had a home equity loan. Paid it off 2 months ago. Still have not processed it to clear it. I called and all I got was that she will send an email to remind them. What kind of service is that?”
“I had fraud on my account this year, and the refund process was amazing thanks to the staff at Midwest Regional Festus! We also bank here for my company and I have nothing but the best things to say about this branch! A+++++”
8:30AM - 4:30PM
100 Bailey Rd, Crystal City
Banks
“lust wanted to share a little positivity, this bank and it's employees are absolutely incredible! They're not just friendly, they treat you like family! Love everything about this location and it's people, will recommend to everyone I know!”
“Cassie the branch manager is fantastic to work with! She helped me with endless numbers of requests for my business! Very prompt in responses, helpful and always pleasant to work with. The staff is very friendly, and bank has professional atmosphere.”
“Sarah was awesome with helping me find out why my debit card was declined at the license office in Crystal. She engaged in conversation like we knew each other, which made me less stressed. We figured out what the problem could of been and she left me a voice mail before she left for the day to make sure everything was ok. Now that is going above and beyond, especially with the lack of customer assistance in the post COVID world we live in! Kudos to her!”
“We started banking at the Oakville branch in 1994, it was a trailer on telegraph, as they were building the bank. We have business accounts and personal. We dealt with the Richardson and telegraph locations for many loans, including home loans and commercial property loans. We use both locations for 1 for business and 1 for personal accounts. When you stay with a bank for over 30 years there’s a reason. Highly recommend for business and personal needs. Good job Midwest bank and congratulations for being recognized in your awards.”
“Let me just say Alecia and Regina, from the Arnold location, go above and beyond each time I need their help. They assisted me with setting up my account and made it extremely easy. I can always call on them for assistance. They are the most pleasant, professional, and courteous people with which I have ever worked. Thank you, Alecia, and Regina for everything; I appreciated it very much. SD”
“I always receive excellent service at the Festus branch. Shelby Sims has been awesome to work with, she is eager to help and is an asset to FSCB. I closed an account due to the convenience of another bank in town (hours work with mine) and when I arrived at the other bank they gave me a hard time and I had the exact documents that were required for this particular kind of account. I left there and called Shelby and it was NO PROBLEM at all. She got everything set up with the same papers the other bank said weren't sufficient. She goes the extra mile and its greatly appreciated. Thanks again.”
“We were there from out of town to make a purchase that required a cashier's check. The transaction was made so easy by the teller that helped us. We appreciated the help we received and how efficient they were at this branch. 5-star service!”
“I came in here to bring some change in here and their machine was down but they were super friendly and made me feel very welcomed and comfortable. In truly appreciated that.”
9AM - 5PM
1102 Bradley St, Festus
Banks
“I have baked at Commerce bank for many years and am extremely satisfied with their knowledgeable abd friendly personnel. I would definitely recommend them for a wonderful banking experience.”
“This is a fantastic place to bank, and their costumer service is the best around. Kayla is always so helpful every time I go in there. She’s always able to answer my questions and helps me to feel confident in my banking!”
“Shae O’Brien is outstanding. She sets the bar very high when it comes to Bank/customer relationships. Her professionalism, knowledge on what US bank has to offer, and positive attitude is unmatched. I bank with multiple banks and because of Shae, I have decided to make US Bank my primary account of where I choose to put my money. I highly recommend speaking with her for any of your future financial needs. Thank you again Shae!”
Open 24 hours
1805 Jeffco Blvd, Arnold
Banks
“I made a several changes to my account and my account got froze. Due to the type of changes made, I had to go to an actual location and have it unlocked. Given that Bank of Americas fraud department is excellent and has helped me out tremendously in the past when I was being scammed, I couldn’t really be upset about it, as they as protecting my finances. When I attempted to go to the first location 45 min from my home, they only had 2 employees (one greeting and figuring out client needs, and the second at the teller counter). Needless to say, they didn’t have another person available to help me. I was initially a bit upset, but realized, they are only 2 people and were doing everything they could to help clients. The lady at the door offered to set me up an appointment at a location nearby, and called them to do so. In the time that I was standing in the bank, I heard so many people complaining, cussing, and being blatantly rude to these ladies for not being able to do more than what they were. But these ladies remained calm, kind, and continued to greet the next client with a smile on their face, regardless of the way people were berating them over and over for not having help. I’ve been in customer service for 25 years and like to consider myself great at it. But I don’t think I could’ve handled the situation these ladies were in with even half of the professionalism and kindness that they did. I unfortunately didn’t get their names, but it was yesterday, Friday, June 2nd. I wanted to come on here and commend these ladies for holding it together and maintaining their professionalism through what I imagine was a very rough day. Please give these ladies a raise, and at least a mani/pedi coupon.”
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“Exceptional Small business services!! The staff and management has gone above and beyond to meet our business needs. Excited to continue growing our business relationship!!”