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January 2024 by M & S
Called to make sure they were open and had what I needed. Was told they close in 10 mins. Showed up 5 minutes before closing time and they closed up as I was walking up even though they saw me. I wouldn't have been out if it wasn't an emergency and the employee I called knew this. So much for customer service. Went to Lowe's instead.
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December 2023 by Helpful Person
Ok this is my go to store from now on. So helpful and friendly everyone was amazing. I went to 3 other stores and finally found something that actually works. Thank you for the recommendation ?
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December 2023 by Nevin Marshall
Very friendly store to shop in lots of help. They know how to treat their customers unlike Home Depot.
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November 2023 by dorren davis
How are they going to charge 9.59 for a single gang 18cu inch remodel box. That is nearly 4x higher than almost any store. This just says I am done with ace. I knew prices were higher here but that much markup isn't okay.
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November 2023 by Nick Takacs
Ordered my grill off of Amazon from the Ace parking lot after they refused to match the price. Oh well.. I would have bough the cast iron cup, griddle, propane and charcoal also while I was there. I hate having to come in to see what feels good in the hand and then go order it elsewhere… otherwise they are very helpful.
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November 2023 by Jason Gregg
I've been here many times since moving to parkville. they have a helpful team that can assist in finding anything in the store. I big plus for me is that is it is dog friendly.
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November 2023 by Beth Murrow
Cleanest, most convenient hardware store around. Highly recommend!
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September 2023 by Lico Delarosa
Very clean store, staff are very friendly and helpful ? ? ready to help you as soon as you walk in the store, thankyou ace, my kind of store ?
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August 2023 by Sue Sor
They had everything I needed and more and very helpful in finding what I was needing
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July 2023 by Kathryn Baker
Exceptionally helpful staff. We have never gone looking for something that we were not able to find in this store.
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July 2023 by Suzanne M
Everyone was very helpful even if they didn't know what I needed. Mark helped me find one item while a couple of others helped with my multitudes of other projects. The four stars is for the EMPLOYEES.I don't know how Westlake can expect to sell a large ticket item by keeping them in a box in the back. There was not ONE pole saw on display. Most people would not spend several $100 without being able to feel the tool in their hands. All the work of the employees doesn't help if no product is on the shelf. In the end, what I needed was not even in the store.
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June 2023 by G H
I went in there at 7:15 to buy some plants from the garden center plants the store doesn't close till 8 but as soon as I walked in the man stops me and tells me that they don't sell plants after 7:15 and 7:15 is the time they stop selling plants. Which made no sense to me Why wouldn't you want business when you stop 45 minutes left till you close I already knew what plants I wanted and I already Seeing that they had them from the outside when I parked my vehicle.. I used to work for a Westlake Ace Hardware and I worked in the garden center and I didn't ever And would have never refused a sale to somebody When we still How did another 45 minutes of business open till we close this was an absolute lie and he just wanted to close early! I will never go back to this store because of that and I will tell all my friends never to go to this store because of that. That really old man needs to learn how to be a salesman And more importantly you need to learn how to be kind
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June 2023 by Michael GRabowski
Very friendly. Generally have 98% of what I'm looking for. Prices are sometimes a little higher than big box stores but worth for the convience
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April 2023 by B. W
We have ordered auto keys here 3 times and have issues literally every time so we should have known better and went to a different location. Issues both with them never calling when an order gets there or their staff having NO idea what they are doing to connect the keys. Ordered a key on 04/16 and was told by employee AND distributor who happened to be there it would only take 3-5 days LATEST in by the upcoming Friday. Per the norm with this location we received no call so we called to confirm when we heard nothing by Sunday morning. We then called two more times in the following week and a half and he guy we kept getting sent to and talked to refused to find out what was going on and in no uncertain terms stated its ‘not my problem’. We were pretty clear when we purchased this it was needed ASAP and when they did not have it in stock were just going to go to the dealer. So it not being there nearly two weeks later is unacceptable. Do not lie to customers or tell us it will be here on time when we need it when its clear a $200 deposit was taken and it was not processed and your staff refuses to follow up. Unfortunately this has always been our experience with this location which is why we generally go further and just hit up the other hardware stores for anything we beed. Horrible location and customer service. I gladly would have taken our business to the dealer to ensure we got what we needed on time. Its always something with the staff here and I will stick with big stores moving forward.
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April 2023 by Jennifer Driscoll (Jenn)
Dog freindly! Went just before closing on Friday night and the gentlemen there were very helpful and friendly. Had what I needed.
