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February 2024 by Charles Cornelius
Sheryl provided service for me, and she was the most friendly and helpful postal employee that I've ever encountered IN a post office. Further, the lady she helped before me was struggling with the permanent change of address process. Sheryl was gracious, patient and helped her to a level so far above what I'm accustomed to at a US Post Office...that it warmed my heart. If Sheryl provided ALL the service at this location...the aggregate rating would be about 4.8.Thank you Sheryl, your kindness and outstanding customer service was both observed and appreciated!
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February 2024 by Amanda Linton
The amount of issues I have with this post office is insane. When I moved in to my apartment they informed me I had to go to the PO to get my mailbox key. The PO had to make said key and that took 3 of the longest weeks ever. In that time frame the mail delivery person is supposed to hold my mail. He never did. He stuck my mail in my box where I didn’t have access to it. After two weeks the post master himself came out and hand delivered my mail to me. 6 months later I transferred to a different unit in the same complex and again had to have the PO make me a key for my mailbox. I filled out the forms and handed them over. One week later I went back to the PO to get my mail and they gave me the new mailbox keys. Then my mail just stopped being delivered. It’s been a month now. YI put in 3 change of address forms now and I’m still not getting my mail. What in the actual Efffffffff is going on?
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February 2024 by Virginia Wilson
Sure wish I could give negative stars the number of times I’ve had to yank a package out of the mailbox forcefully simply because somebody jammed it in there. They don’t care if they rip something they don’t care if they rip the garment or the package or break whatever’s in the package they just give a sh$t if it fits in there sort of Today’s case I’m glad that I got the notification that my package was delivered in the mailbox which I thought wow my wool coat fits in the mailbox it doesn’t. Pics below honestly….between usps, ups and fed ex I’ve seen a lot of stupid stuff but each one pi$$es me off more than the last.
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January 2024 by John S.
Service was to commence two days ago. Still don’t have our mail. Received an email from post office three days before showing mail would be delivered by carrier. Carrier is late on a good day and never gets out of his vehicle for any delivery. Sad
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January 2024 by Jason Daugherty
We dropped our personal property tax payments into a collection box, but they were never delivered. Now, they are late, and we are incurring substantial late fees. I called and filled out the lost mail form, but I was told there was nothing they could do. We just moved up here a year ago and didn't realize what the postal system was like up here. What a hard lesson to learn.
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December 2023 by Nic Quinn
They put our mail and packages in the wrong mail boxes all the time. It’s cost us quite a bit of money.
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December 2023 by Fadex Rucks
Packages never get delivered on time. They are the worst post office I have had the displeasure of dealing with.
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September 2023 by BEIRY Eliaz
For the love of God they have to do to improve the service in all my life I have never had many serious problems with the community, Mr. Mayor, please do something, why are there people who do not receive the medicines on time?
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July 2023 by Marlo Hoyt
Next time they stuff a large box that I can't pull out of mail box I will take a picture and upload it here for you all to see. To boot when I complained they took box out and drove past our house and put on someone else front step and that makes no sense we are across from the mail box? Can someone explain that? Another time the got the stuffed box out and delivered it at 8pm. Do they work that late? They never answer the phone ever. I had to call city hall to get help. What inthe world is going on? Do you think fox 4 action people would be interested? Maybe. Next time you all will get pictures and you will see what mean when stuff box in the little mail box and can't even pull the box out the hole on my side. Don't they know hole on our side not as big? I'm trying to describe but I wish I took a picture I would even need words. I may do a video as well. This happen two weeks in a row it's getting old. I shouldn't have go through this everything I get a package. Then they had the correct mail box and pulled out the stuck box then put at a house up the street. As Biden would say come on man.
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April 2023 by AquaticFlowable
Went in to get a return label printed for TEMU...in which the website says they could print it and yes I looked it up by zip code...to find out they could not she wasn't rude but she wasn't helpful either and did not try and guide me in the right direction...correction she actually did by telling me to "go to a FedEx or Ups because we pick up stuff from them they can print this for you". What business sends customers to a competitor ??...I was embarrassed and upset nonetheless I indeed will go to UPS she suggested it ??????
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February 2023 by Where Jesus is Lord And God is above all
This place is awful. I put in a service request for my mail two weeks ago. To me, I feel they are personally hand-picking mail. this is scary. They don't answer their phones. They keep putting the wrong people's mail in our box. Never again. If I could give no star would.+ some. What happens to quality? It don't exist anymore
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February 2023 by Derrick Ralls
Packages are not delivered on time and the customer service line doesn’t help when calling. I feel that this very unprofessional service among the postal service workers and I honestly don’t trust them anymore due to the lack of communication they have with there customers handling their mail and packages
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December 2022 by Jerry P.
Jerry P.I understand that the PO is short of help right now and I understand the mail being delivered very late or, in some cases, not for several days. What I do not understand is why my mail box lid is left open when we have strong winds, heavy rains, or, as was the case last night, when it snows. In strong winds my mail is scattered around the neighborhood. When it rains the mail is too wet to read it. Difficult to pay bills you cannot read or cash checks that cannot be read. Today was the worst. It snowed last night and, of course, my mail box lid was left open and it litteraly filled with snow on top of my mail. I complained to the PO about this 2 years ago. The post master ( or manager) got angry with me. Since then it has gotten worse. My box functions perfectly, as yo would expect it to. If you slam the lid it will bounce open. If you close it, it stays shut. I worked at the K.C. MO PO when I was younger and my ex-wife retired from the PO. We treated people with respect and tried to resolve their issues. Why are they all so disrespectful and angry now? Can't someone resolve this issue in a nice way?
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August 2022 by Cindy Hodson
This is truly the worst mail service I've ever seen. Whoever delivers the mail in the Shelter Valley area needs some training and customer service skills. I had a package delivered today that was clearly way too large to fit in the mailbox. Instead of taking just a few seconds to drive up the driveway and drop it at the door, they decided to fold it in half and stuff it into the mailbox. Problem with that is it wasn't supposed to be folded. So the item - which was supposed to be a gift - is unusable now as a gift. PLEASE do something to improve our mail service!
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July 2022 by Kimberly Braden-Preston
Horrible horrible service. Post office location NEVER answers their phone. I haven’t received any Mail for over two weeks AND that includes several packages. I’m fairly certain that in a two week time frame I would get at least one piece of junk Mail. And it can’t be stolen by anyone but the Mail carrier as our Mail is delivered to a locked bank. Worst post I have ever had the displeasure to live in their area. Horrible service. Manager at this location is horrible.
