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August 2023 by Ethan Jones
I am a local guide that has over 100 thousand people who read my reviews so hopefully this helps. I PAID this compay in advance for a pool opening, they did the job I paid for. Later they billed me for almost another 400 dollars for "pool cleaning" services that I had never signed up for. They also tried to charge me 2 thousand dollars for a new pool pump that I got off amazon for 200 dollars (always go to Amazon first) This company is not an honest company and makes a living off financially extorting customers because they are the only service around. DO NOT USE them. Feel free to contact me and I will come clean, open and close your pool and handle your maintence issues for much less.Note: In this response the company makes up multiple lies. I had never ordered weekly pool cleanings nor did they ever turn my pool blue like they claim. I have cameras and photos to prove this. I have filed a complaint with the BBB. I own two successful companies and understand the importance of honesty and positive business ethics and this company does not. The people who manage this company are liars and bad people. At one point one of their pool guys even reached out to me and said "for some reason they want us to clean your pool today but I know you still need a new pump and didnt think you wanted weekly services". Their own workers also don't disagree with me, they will admit that their company only cares about extorting customers for money, they just won't say it openly to their management. This company is a JOKE and im laughing so hard that they think they will ever see a penny from me lol. Don't waste your time, if you need my lawyers contact info we can do this otherwise drop the bill and find Jesus because your values are really messed up.Don't self sabotage your business over a $395 extortion fee.
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August 2023 by Luke Wheeling
Excellent service, knowledgeable staff in the store and the field. Have a blessed day!
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May 2023 by Ashley D.
After repeated negative experiences, we have taken our business elsewhere. We have heard nothing but complaints about this company from our neighbors as well.
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May 2023 by Angie Viox
Home Pool and Spas made the pool building process so easy!!!! Jason was great to work with and got our pool ready in plenty of time before summer! We highly recommend.
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February 2023 by Linda T.
I purchased several pools and a hot tub from them. They are one of the worst businesses I've ever dealt with for service. My hot tub is under warranty but they sold me a heater element to install myself! The company headquarters called me and stated "no reputable distributor would ever instruct to home owner to install a heater element while under warranty because it says right on the tube that houses the heater element, ""removal will void the warranty"". It must be done by a service tech. They didn't answer their phone all day during normal business hours. I went to talk to them and the rude lady behind the counter said they don't have any parts. The next guy walked back and got the part right off the shelf. They don't know enough about the business to be in business. Go elsewhere and you'll have a much better experience. I'm stuck with a hot tub with a warranty but NO service.
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September 2022 by DJ Jon Bridges
They are very helpful and nice, and they don't try to over sell you
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August 2022 by Eric Perret
Always helpful and nice. I drive from Farmington to get my pool supplies here.
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August 2022 by Tom S.
I purchased a $10,000 hot tub 6 weeks ago and it is under warranty. The temperature does not get under 101 degrees and the fountains leak. I called them about 12 times and they finally sent a technician out. The technician did not solve the problem, they did not call me, and they sent me a bill for $130 which I did not pay. I have continued to try to contact them and they do not answer their phones nor return phone calls.
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May 2022 by Keisha Waters
I cannot say enough about how wonderful the guys were who opened our pool yesterday! They went above and beyond to make sure I had everything I needed with positive attitudes. Thanks so much!
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November 2021 by Truly Blessed
Not alot of products available in the chemicals department this year during the summer. Seemed like we were only able to get liquid chlorine at this location all of this past summer.They would tell us that tabs would be available but when we would go they would sell out quickly.They will test your water for a small fee if you are having problems getting the water clear in your pool/ spa.We tried purchasing a liner from this location this year but they told us that none were available not even to order.We ended up finding one at a different pool store but was able to purchase a winter cover at this location.
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November 2021 by Lisa Barron
Very disappointed in service calls on my hot tub. Simple seal replacement became need for new motor and now full blown leak on other motor after very slow drip seal replacement. Guys don't know what they are doing. Out $400.00. no hot tub.
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October 2021 by Linda Black
Always available to service after the sale.
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September 2021 by Andrea Eaton
Very happy with our pool from Home Pools & Spas! Jason, Jerry and the guys did a great job!
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August 2021 by Brian Austin
We have bought a hot tub and a pool from them. If something is not right they go out of their way to make it right. I will highly recommend them. We will be customers for years.
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August 2021 by natasha renshaw
Just had my first visit from them and very satisfied. Pool looks great!
