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December 2023 by Tina Voyles
Thanks for providing a great experience with our storage!
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October 2021 by Jacque P.
I would sit my stuff outside in the wind and rain BEFORE ever giving this company a dollar. I registered online and had an appointment to go and show ID etc and get my unit. I went, waited for 30 minutes and finally called the number on the sign which was just the phone bank that took calls. I told them I was there waiting for someone but had to get to work. They said they would have the facility employee call me so I can come after work. No call. Went back online to schedule another appointment and same thing happened - I went at my appointment time and no one was there. Because I really need a storage unit I tried again and made it for a week later. Today I got a call from a girl saying she was calling about my appointment, I explained my many trips and how unhappy I was and I had no time (was at work) to discuss issues with her and she hung up on me. I called the call line again and cancelled my appointment and that guy was even rude saying he was not an employee of the facility just the answering service. Please do NOT use this company!
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April 2021 by Sandie G.
Don't use this storage company unless you can move your property within a month if needed. We have had our property in various Heartland (Tri-Sons) locations in Branson and Kirbyville for close to 10 years now and we have been faithful customers, recommending the business to others and never missing a payment. We recently moved out of town and have our small portable building we one used for a drive-thru coffee business stored at the Kirbyville location. We received an e-mail about a week ago that stated: "To continue to make our business viable, we need to repurpose the space you occupy and expand our self-storage availability." We were told to move our building by the end of this month. The e-mail also said " If you are interested in continuing to store your vehicle with us, please contact our office as soon as possible so we can determine if there are any available spaces at this time." My husband was finally able to reach them today and asked if we might move the building to another area in the facility yard while we secure a professional mover to haul the building long distance. We are still not completely moved, my husband is a health professional with his hands full in our present crisis and we've recently been dealing with some serious healthcare issues in our family. We were surprised when Heartland simple said they would have the building removed if we haven't moved it ourselves by the end of this month. It is obvious this business has changed hands, not just names.
