-
September 2024 by Ben Capehart
Called them up asking if they could cut a replacement OEM Honda key, they said they could. Went in, and found out they lied! They "can only cut keys from there, because if they make a mistake they have to buy the key off of you." Which seems suspicious.
1. If the make a mistake with a key from there, they still have to pay for the mistake.
2. THEY SAID THEY COULD CUT IT!
Yeah.... they're NOT the place with helpful hardware folks!
-
August 2024 by Meagan Matta
After going to my towns ace I came to this location. Immediately felt welcomed and not treated as an inconvenience. A gentleman ended up helping me find the product I needed and it turns out he is the owner. The way I was treated is the reason this store is and will be successful. I don’t like pulling the “I’m a woman” card. But as a woman I often find it frustrating going to hardware stores as I’m often ignored or looked at like I don’t know what I’m talking about. This was absolutely the opposite of this business. I will always recommend this location and from now on will be my go to.
-
August 2024 by E Sparks
This is an old school hardware store. The employees help you when you walk in and KNOW what they are selling. The best around!
-
August 2024 by Fran Cast
Service was great but they didn't have a simple thing as bottles of water.
-
August 2024 by Brian Bruce
Asked a question about plumbing got completely wrong part and was refused a refund for product due to it being opened.
Very poor service and the owner was extremely rude. If you can go anywhere else I highly recommend you do so.
Harbor Freight would be more knowledgeable than the uneducated they have working here.
Pretty sure it is family owned and family staffed and that would explain a lot about their lack of knowledge in anything construction related.. They view anyone that actually works for a living as less than themselves.
Ace's involvement with people like these should indicate to them that they are completely not in touch with their base.
-
August 2024 by Ricardo Gerard
Above and beyond customer service! I needed some BBQ rub for Sunday ribs last minute..I Googled what time Ace opened, 10am. I thought I was making a trip to Springfield, last min decided to call and see if they had opened earlier or maybe Google was wrong. I had the pleasure of speaking with Jim. Jim told me to come on by and he would take care of me. Jim opened up 1 hour early for me and saved me a trip.! Thanks Jim, I'll definitely be back!
-
July 2024 by Ed & Alice Walton
They have a very knowledgeable guy on Stihl chainsaws. He doesn't just fix them, he shows you why it's not working and how they are supposed to work. He's a valuable employee. Hope Ace appreciates him.
-
July 2024 by Matthew Bradley
Great selection.
-
June 2024 by Alphonse G
Always helpful freindly staff available to answer any questions, or assist with ones needs.
-
May 2024 by Steve Baugh
The go-to hardware store in the area.
-
May 2024 by Johnny Kirkpatrick
Great place. Staff is always extremely helpful and knowledgeable.
-
May 2024 by Lacy Phillips
Friendliest most helpful workers!
-
May 2024 by Anna Page
Really nice and helpful employees.
-
April 2024 by Vladi Antonenko
I love their hardware section.
-
April 2024 by SmallOrderOfSushi
friendly and helpful as soon as we entered the store. helped us find what we needed quick and efficiently. couldn't have asked for a better experience from a hardware store.
