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November 2023 by Elizabeth M.
Made the mistake of thinking to help a customer in line was the job of the check-out employee. Employee and a declared "manager" were having some kind of tense discussion with a long line waiting. When I asked to be taken care of (had a contractor waiting on an hourly rate), I was called "rude" and when I asked to talk to a General Manager, was told, there was none and "you can't tell us how to do our jobs." Pardon me, I thought checking out customers was the job. I'll go to Menards or Lowe's. Peace.
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September 2023 by Shalaunte W.
Neighborhood store. Huge , great workout regimen, put your walking shoes on and do your miles here. Plentiful parking, inventory available, clean clutter free environment. Staff understand there job and can actually assist you if you need help finding items. Reasonably priced.
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April 2023 by Gabe K.
I purchased a new Traeger Pro 575 grill on Saturday 4/15. Part of that the purchase was the offer of free assembly, and that the new grill would be available by Wednesday 4/19.I arrived to pick up my "new" grill, and instead they presented what was clearly an open box item. This store attempted to bait and switch my new grill with an open box item that was stored out side. How many other people have missed this switch and received "open box" in lieu of newly assembled? Sure, they gave me weak excuses that failed to understand how this undermined confidence and trust. Bottom line they lied, and when presented with the gravity of the deception they had nothing to offer but an apology and I could get the new one Tuesday. Then again, how do I know I will receive new one? Maybe they will just spit shine and clean another open box item. Buyer beware on these type of transactions at this store
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February 2023 by Cory Oliverires
Wanted to thank the staff in a rental department of Home Depot for the excellent customer service. Entered Home Depot through rental area. I believe the gentleman that works on the equipment had waited on me. Rental area very organized look like a showroom floor. Rented a auto feed drain cleaner. Thought I had a problem with snake called spoke with manager rental area was closed. Manager did his best without knowing anything about the item. Manager told me he would take care of the problem when I brought drain snake back in. I did eventually get snake to work again I believe I got the belt wet on auto feed drain cleaner. Return snake very professional. Manager discounted rental out. The gentleman who waited on me in rental area very knowledgeable very professional
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March 2022 by Vera E W.
I order double garden doors to be installed for my home, paid to have them installed, Home Depot has 3rd party installer. He came out and the doors are uneven. Raki the manager over the department could never be reached.Amy her person could not do anything without Raki.I sent her pictures, video and got no response for 3 weeks, RF construction sent the inspector out, was the same person who installed the doors. RF construction and Home depot decided that the damage to my patio door by the installer wasn't worth them doing anything because my video showed the patio door without damage and after the installer came out and put u the storm doors and there was damage couldn't of been their installer. Pictures don't lie, do not order anything from Overland, MO Home Depot, the warranty and service is worthless. Raki manger of windows and doors bill not help, Marc Buxton over installation will not help. There about selling and never following up on your satisfaction. Now there blaming the manufacturer. Stay away from this organization. Go to Lowes or Menards, I wish I had. My iPhone doesn't lie about dates and times , but they(Home Depot don't see that.
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December 2021 by Suzee Q.
This location is much further than my usual STL Home Depot but I came here because my local Home Depot didn't have what I needed in stock. So I knew exactly what I needed to get but I just couldn't find it here! I asked the nearest Home Depot employee, tall white older man, if he could help me, he cheerfully said sure, and then does a spin and pulls the item from where it was hanging and hands it to me! I asked another worker, younger large African-American guy, if he could make a key for me. He's so cheerful, I almost thought he was being sarcastic, but he was great! The two female African-American workers at the register were also very helpful and friendly. I almost couldn't believe my luck!
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July 2021 by Debby Leonard
When I placed an order for my new pedestal sink for my bathroom, the salesman assured me that it was in stock and there was no problem. I double checked with him that it was the taller pedestal, he said YES, when it came to be installed it was 3 INCHES shorter than what I have. I had to go back to the store, if coarse they TRIED to blame me. I finally am getting my sink, BUT not for 2 MORE weeks. There is NO pride any more in work ethics or customer service
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October 2020 by Katrina D.
Don't even bother if you're looking for Halloween. Their manager "decided not to do it" and jumped straight to Christmas.
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July 2017 by Kelly A.
I recently decided to have my windows measured to purchase blinds for installation. My entire home was measured, blinds were ordered and delivered to the store. I am currently still waiting on them to be installed. I have contacted corporate to submit a complaint. I was told that my project could be completed by a certain deadline, well that was not met. I understand that certain circumstances prevent deadlines from being met. However, my issue is with the lack of communication and follow up. I still have not received a call to set up an install date and my blinds arrived 4 days ago. The reason I am giving a 1 star rating is because both of the sale reps that helped me in the store were awesome and provided excellent service. Overall, I am disappointed and I still don't have my blinds hung, nor a scheduled date. It is going on 4 weeks.