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December 2023 by Alex Mykhailov
Order was made on Wednesday, December 6 at 9 am. with USPS priority mail - paid by customer.1) Seller did not sent an item that day.2) Seller informed about shipped item next day by e-mail, which is not true.3) Seller did not provide shipping information.4) Item is not delivered on December 12 (5 working days).5) Requested cancelling of order and refund were not provided to customer.
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February 2023 by Zack rambo
Once I saw the Eagles SB hat I had to have it. Went on new Era, fanatics, lids, nfl shop...dude I looked everywhere yet lo and behold Headz N Threadz. The got it to me in 3 days and in time for a feel good Friday before the superbowl. I'll be back....GO BIRDS! ?
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February 2023 by Marci Smead
I was trying to get my hands on a hard to find Chiefs hat and discovered this company online. They were transparent with shipping times and I received my hat just in time for the Super Bowl. Excellent prices and fantastic customer service.
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January 2023 by Brad Johnson
It took fourteen days to put ten words on the side of my fitted hat. I had to call every four to five days to see if my hat was completed & it was never even worked on when i called. When i called on the fourteenth day to see if my hat was finished the guy said oh yes your hat is finished & we called you to pick it up. I never got a call & when i picked up my hat the guy stitched my words in the wrong spot! I told him where i wanted the stitching & he did what he wanted without even calling me saying i can’t stitch your statement where you wanted. Bad service! No communication!
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January 2023 by Frank Intorre
Great collection, prompt shipping. Package came with a nice thank you note
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February 2022 by Curtis Wright, Jr.
Hardly any NBA stuff here. Just a few hats and that’s it, no jerseys at all. But what do you expect? St. Louis is a non-basketball city.
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July 2021 by ragini patel
I love Headz N Threadz! I was trying to find something special for my Future sister in law’s bachelorette party. The staff at Headz N Threadz made customized tumblers for each of the girls. It was the perfect gift that they all loved.
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February 2021 by Revonda Ledbetter Allen
I would highly recommend Headz n Threadz for their outstanding products, excellent customer service, and meticulous custom work. I was looking for a special gift for a girl’s surprise birthday getaway, placed a custom order, and received the most awesome insulated wine tumblers...all in less then a week! And I live in NC so that was no easy feat! I am looking forward to working with them again and definitely referring to all my friends!!
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February 2021 by Wvansickle Vansickle
I ordered several hats from Headz N Theadz and the final product was fabulous. The quality and design was just what i was looking for and i had no idea what i wanted. They designed the hat and the process from order to delivery could not have been better. GREAT JOB!
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February 2021 by Jim Porter
Good quality with great customer service, extremely helpful staff!!!
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November 2020 by Michael Fields
Terrible experience. They Thank you for doing business with small companies because there’s a lot of bigger competition but then their customer service is terrible. I purchased a Cardinals hat from them to match a pair of shoes I had. the hat wasn’t custom it was something they had in stock. I paid for two day delivery which was an extra eight bucks no big deal, I ordered on a Thursday evening (which the order did not go through till Friday) , I gave them an extra day I waited until Wednesday and it hasn’t arrived I gave it a couple more days and I finally emailed them about my hat after almost a week, when I emailed them and let them know this they told me that “they were moving stores and the hat was in their storage containers and that they would refund my delivery fees and mail my hat out the next day”. I said this is something that they should have known before they took the order and the extra money for delivery and let their customers know something like this or shut down ordering for those couple of days. they mailed my hat 2 days later (not The next day as they had stated ) and (still didn’t receive my refund on my shipping fees as they promised) I still didn’t receive my hat until the following Wednesday so almost 2 weeks I waited for my hat and if I hadn’t emailed them and asked them about my product they wouldn’t have even let me know about the delay. Once I received my hat (it’s the same size that I wear for all my fitted hats) it was really small and tight I informed them that the hat did not fit and my experience with him was unpleasant and I wanted to return the hat for a refund and nobody responded to me at all after I’ve sent multiple emails. Sometimes small businesses have to go above and beyond to be able to compete with larger businesses to retain customers and to get loyal customers I’ve seen multiple reviews on here with less than one star and I don’t understand how big a small company you guys plan on staying in business if you aren’t doing what you need to do to please your customers. Although I know you can’t make everyone happy there are certain situations especially when it is your fault that you need to correct.. z
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November 2020 by Mikey 1975
My husband paid over $200 to his LA Dodgers Jacket; I bought him for his birthday to have stones put on the LA on the front and the Dodgers on the back of the jacket. We picked the jacket up one evening; after never receiving a call it was ready. When we got the jacket home in the light; my husband noticed that the the Dodgers could be seen on the front. It looked like the jacket was closed when they applied the stones on the word Dodgers instead of opening up the jacket and laying it out flat. Now the jacket is ruined. And the stones are already coming off and he hasn't even wore the Jacket yet. Will update my post after we take the product back to see how this is addressed
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July 2020 by Thomas Penn IV
Awesome product and awesome delivery time!
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May 2020 by Jenny Hirsch
Great selection of sports accessories. Wonderful company, they support our community in many ways.Thank you Headz N Thread . Looking forward to buying more in future. God bless
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February 2020 by Ashley H
Having been born and raised in St. Louis, I am a die-hard Birds and Blues fan. I stopped in to see if they could make me something I wouldn't see on every other St. Louis sports fan, primarily winter gear. They offered to stitch the blues/cards logo on a scarf and I had to have it. There is no way I could get a custom scarf anywhere else for $19.99. It is so soft and the logo turned out perfect! Thanks again!
