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April 2023 by Gabe K.
I purchased a new Traeger Pro 575 grill on Saturday 4/15. Part of that the purchase was the offer of free assembly, and that the new grill would be available by Wednesday 4/19.I arrived to pick up my "new" grill, and instead they presented what was clearly an open box item. This store attempted to bait and switch my new grill with an open box item that was stored out side. How many other people have missed this switch and received "open box" in lieu of newly assembled? Sure, they gave me weak excuses that failed to understand how this undermined confidence and trust. Bottom line they lied, and when presented with the gravity of the deception they had nothing to offer but an apology and I could get the new one Tuesday. Then again, how do I know I will receive new one? Maybe they will just spit shine and clean another open box item. Buyer beware on these type of transactions at this store
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January 2023 by dorothy JORDAN
Online ...showed Frigidaire 24in Dishwasher was at several location and wasn't...Then be told temporarily out of stock.
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June 2022 by Dawn B
Nice selection of plants. Cashier was amazing, helpful and friendly.
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May 2022 by Rhonda V Jones
Mary Ann at the Pro desk has been so helpful. She made time to explain. The perks and I saved 75 bucks on my purchase. She also had me download the app and explain all the features! Girls helping girls in a man’s world made my day! She’s a keeper I will be back!!! Dream Team StL 5/22/22
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March 2022 by Vera E W.
I order double garden doors to be installed for my home, paid to have them installed, Home Depot has 3rd party installer. He came out and the doors are uneven. Raki the manager over the department could never be reached. Amy her person could not do anything without Raki. I sent her pictures, video and got no response for 3 weeks, RF construction sent the inspector out, was the same person who installed the doors. RF construction and Home depot decided that the damage to my patio door by the installer wasn't worth them doing anything because my video showed the patio door without damage and after the installer came out and put u the storm doors and there was damage couldn't of been their installer. Pictures don't lie, do not order anything from Overland, MO Home Depot, the warranty and service is worthless. Raki manger of windows and doors bill not help, Marc Buxton over installation will not help. There about selling and never following up on your satisfaction. Now there blaming the manufacturer. Stay away from this organization. Go to Lowes or Menards, I wish I had. My iPhone doesn't lie about dates and times , but they(Home Depot don't see that.
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December 2021 by Suzee Q.
This location is much further than my usual STL Home Depot but I came here because my local Home Depot didn't have what I needed in stock. So I knew exactly what I needed to get but I just couldn't find it here! I asked the nearest Home Depot employee, tall white older man, if he could help me, he cheerfully said sure, and then does a spin and pulls the item from where it was hanging and hands it to me! I asked another worker, younger large African-American guy, if he could make a key for me. He's so cheerful, I almost thought he was being sarcastic, but he was great! The two female African-American workers at the register were also very helpful and friendly. I almost couldn't believe my luck!
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December 2020 by Darion McMiller
Very disappointing of how rude The employees were
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October 2020 by Katrina D.
Don't even bother if you're looking for Halloween. Their manager "decided not to do it" and jumped straight to Christmas.
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July 2020 by Alexis H.
Such a horrible experience. I waited in home and garden 30 minutes for an associate that never came. The cashier told me to call and I may be assisted which I was with a snotty customer service rep who answered the phone. She tried to make an excuse that was not valid with an attitude. I really hate coming here but it's the closest one to my home. . . Get it together!
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November 2019 by Kristi M.
Needed to buy a new washer and dryer tonight. It wasn't that busy but absolutely no one was available to help. They would walk by frequently saying someone would be right over but nope, never. We ended up going home and ordering it online from somewhere else with a quicker ship and install date.
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August 2019 by Jillian R.
I'm not one to leave reviews are home improvement stores but this one has made an impacted on me. I was greeted at the door and started to wonder around to look for my things I needed and some I didn't need of course. I was asked by a nice guy named Garrett if I needed any help I told him yes and asked my question. He was very knowledgeable and gave me great advice. Then I headed down to the wood department where I asked Tyrese for help with some paneling for a bathroom. He even offered to help cut it the way I needed it to be cut also got me a cart to put it on. Then on my way to check out there were two employees that I have checked out with one named Will he was super helpful and motivating the other I did get her name but she was super sweet and really funny. I have a feeling she talks to everyone the same way so I'm sure she stands out. I recommend this home depot to everyone even if you live in a different area.
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May 2019 by Pat McNichols
They have exceptional customer service and their prices are very reasonable.
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February 2019 by Issa N.
Lordy Lordy Lordy !!! that's all I can say about this place. Please hire people WHO want to work with the public.
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May 2017 by Scott Williams
Employees were very friendly and helpful.
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October 2015 by Susan Tucci
Helpful staff in every department ☺
