H&R Block provides tax services with a focus on customer support and clarity. Many clients appreciate the helpfulness and kindness of the staff, especially those who assist with understanding taxes and ensuring accuracy. One consistent positive is the staff’s willingness to work with clients until they fully understand their tax situation, which eases worries for first-time filers and those with complex taxes. Long-time clients often return because of the helpful and caring employees. For example, some reviews highlight staff members who go out of their way to rectify mistakes and handle concerns, such as requesting refunds or exploring tax credits. In one case, a manager stepped in to address a fee issue and helped improve the experience, showing willingness to make things right. However, there are some negative experiences. Some clients report being assigned to inexperienced staff without proper guidance, which led to delays and missed credits. Communication issues also occur, with delays in callbacks and unfulfilled promises. Additionally, some clients are unhappy about the fees not being deducted from federal taxes and having to wait for refunds. Overall, H&R Block is seen as a friendly and helpful place for tax filing, with staff willing to help and resolve issues. Despite some challenges, many clients leave satisfied, especially when staff show concern and effort to improve the situation.
Luke helped me understand my taxes and laid everything out for me. I’m filing self employed for the first time and he really eased any worries I had about making sure everything is done correctly.
January 2025
Luke Hatschbach has been doing my taxes for years now and there is a reason for that. He is kind , helpful, concerned and nice. I'm not the brightest when it comes to doing my taxes and he doesn't make me feel stupid that I don't understand lol. He works with me until I get it and I truly appreciate that
September 2022
Nice friendly environment and they make you feel welcome
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
