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February 2024 by Sarah G.
The branch Manager at the Mexico location, Heather, was hands down the best I've ever experienced! There was an issue with the dealership out of state on paying taxes and we got Heather on the phone to explain and cleared up the situation in no time! She did a fantastic job and got us our auto loan in no time!! I cannot recommend her and west community enough!
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October 2023 by R D.
YELP should make ZERO stars an option! I dont know who is in charge of our account but, they should be terminated immediately. We have had a HELOC with WCCU for 5+ years and have NEVER been late on a payment. We are constantly marked as late. Letters from this branch saying we are late AND hits on our credit score. We pay MUCH, MUCH more than the minimum every month and it is always credited incorrectly. We have even received phone calls from district managers acknowledging the problem and promising change. How about changing our credit score back to what it should be??? Avoid this place if you value your credit score.
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August 2023 by Bryce Wilder
I had an amazing experience working with Maddie Dunn to get an auto loan. She helped me throughout the process and I ended up with an amazing car. I'll be recommending West Community Credit Union to all my friends and family!
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August 2023 by Gannen Caruso
Michelle handles all of my loans and does a fantastic job every time! Very prompt and professional. Does a great job of helping me understand GAP and debt protection.
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July 2023 by EJ Sansone
It’s a pleasure banking with WCCU, for business and personal. Joan, always takes great care of me when I stop in, she’s the best!
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May 2023 by Dan Luigs
Easy and friendly to work with. Great interest rates!
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April 2023 by susan greenquist
If I could give WCCU 10 stars, I would. I’m a long-time member and have been consistently blown away by the exceptional, often personalized, service. Any time I’ve needed guidance or a solution, they’re quick to help. Rates are competitive, customer service is outstanding.
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April 2023 by Cindi A
As a member I've visited the Brentwood, O'Fallon and Rock Hill branches and have had pleasant experiences in each. The staff has always been helpful, knowledgeable, friendly and respectful answering any questions I may have. A great place to do business.
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January 2023 by Evan Flowers
I worked with Jaleigh Irish on an auto loan. We had multiple issues with the dealerships but Jaleigh took care of everything and in a very timely manner. Could not have done it without her and I will be sending everyone I know here. Thanks Jaleigh!
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November 2022 by Edward Sadlo
Following the death of my spouse, Edward, I was overwhelmed both by my grief and the complications of assuming the financial responsibilities. All the personnel were polite and helpful, but Rachael McCarthy's help was extra-ordinary. Over the period of many months, she guided me through the stopping of fraudulent withdrawals from his account, understanding the intricacies of on-line banking, and making the change-over to the system upgrade. The staff of this credit union deserve kudos for their knowledge and expertise, and thanks for their spirit of true helpfulness. They work with you and for you. Blessings to all.
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November 2022 by Michelle Dunsford
What a great feeling this Credit Union has given me me with welcome like family services to provide all my needs so grateful!
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October 2022 by Poetic Justice
I've had an account with WCCU since 2004 when I bought my first car, i've bought 2 more cars through them. When I walk into my branch it feels like family. I have an amazing relationship with two staff members from the O'Fallon Branch, namely @Nathasha Rudloff and @Rachel McCarthy. These two ladies are the hardest working people I know. They've been there for a long time and respond to any emails I send them immediately. I would never change institutions because of the customer service I have always received. KUDOS to Rachel and Natasha. You guys are amazing.
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October 2022 by Thomas Mueller
I spoke with Samantha S today and she did an absolute amazing job. I needed help tracking a home equity loan payment, and she was friendly and attentive to my needs. She made me feel like I had a personal banker.
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October 2022 by Steven Zekert
Rachael helped me greatly after Hurricane Ian. She was polite, compassionate and helped me get back online with a new phone.I doubt the large banks would offer such personalized service - that's why I chose WCCU for my banking needs. Thanks Rachael. 5 Stars ?
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October 2022 by John K.
Jayleigh Irish and Rachel McCarthy provided outstanding customer service. They went above and beyond to help with the new software program. The O'Fallon branch has the very best customer service.
