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February 2024 by Julie Bennett
This US bank location is our favorite. The employees are very knowledgeable, friendly and because we frequent that location weekly they know us by name. They are very professional and also personable, always asking how her day is calling us by name and we never leave there without them, asking if there’s anything else I can help with.
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September 2023 by Gerardo De Las Heras
Excellent service at a very convenient location. Of the many banks I've used and use, this one is my favorite so far. A lot has to do with the branch personalized and fast service. It also helps that I can use my native language to converse with Peter.
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January 2023 by Vic Faust
The people who work in this branch go the extra mile every time. Nancy and Peter are great to work with.
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August 2022 by Neil Hoffner
Friendly Staff, thorough with check scanning. Recommend this branch.
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March 2022 by Joshua Brenner
Employees are always friendly. Usually there’s not a line or if there is it moves pretty quickly.
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January 2022 by Gary Rinabarger
Just want to give a big shout out to Brandon Haub at the O'fallon, Missouri branch! He helped put me on the path to fixing my credit problems! He gave me life changing advice and I'm so grateful! US bank is the best!
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December 2021 by Mike Farrell
Always helpful and friendly, in person and on the phone.
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September 2021 by Justin McEachron
The best customer service from beautiful and driven people. The true legends work at this branch!
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May 2021 by Darrell Keck
Money hungry Bank. The person who sent me a money order paid to have it produced and in turn US Bank wants me to pay in order to get the money from it.
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December 2020 by J D
My husband and I work extremely hard for our money. We have been loyal US Bank customers for years. We will also now be severing our current long standing relationship with this banking company as soon as possible. They make it VERY convenient on their end to make sure that pending transactions and incoming paychecks somehow get shuffled around in their favor so that they can basically cheat us out of money and penalize us. With families struggling during this pandemic, people being laid off, families getting sick and even dying, the holidays are here....what kind of company treats their loyal customers this way? Fraudulent. Hopefully you at least use the money you scammed us out of for something nice for your employees for the holidays.
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July 2020 by K Factor
Chardenne is awesome!
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July 2019 by Michael S.
Always helpful, friendly service. This supermarket location seems to operate as a full service branch. That, and typically only one or two tellers, can produce long waits. Step in line and hope you don't get behind someone refinancing England's national debt, or even acquiring a car loan--or both. Has very convenient hours to 7pm weekdays, plus Saturday and Sunday morning and afternoon hours.
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June 2019 by anthony medlin
I give US bank branch 3 stars cause some of their employees have in the past really impressed me. However a recent experienced service was less than what I've known and expected from this branch.
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May 2019 by jeevan kalahasthi
The staff has been great helpful
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May 2019 by Wesley Kemple
No help whatsoever. Had an unauthorized transaction and they said they couldn't help me because my ID expired month ago. She then asked another employee about it and then asked me series of security questions. Ok. She then told me her system was having problems. When she finally could look at it she told me to call customer service. What are they even there for if they cannot help me qith my banking needs?
