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April 2024 by Troy W.
Absolutely the worst internet provider. I've been a customer for 20+ years and they have just lost me for good. They've consistently told me it's equipment or a line issue. We've swapped out modems, they've sent out techs, nothing has fixed the issue. Their billing department sends you to the repair department. The repair department can't issue credits for loss service. They send you back to billing. Billing says it has to be fixed before they can issue a credit. Repair department can't fix the issue. WTF. Can I rate a zero??!!
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February 2024 by micro-uh gresh-uhnn
Buyer beware: I have been a customer for over 10 years because we do not have enough providers in this area. Try another company if you can. Avoid the random internet outages, slow downs in connectivity, outages, and customer service agents that are only there to play interference. They do not have enough field technicians which means you will not get help to your home for hours (5+ hours) to fix their shoddy internet service. Prices constantly rise as service quality lowers. Very, very infuriating!
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February 2024 by Bridgette Joi
Cody is very helpful and extremely knowledgeable!!
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February 2024 by Floyd C.
I have two issues. But before I list them let me say the service is satisfactory. I was frustrated that since I didn't have Spectrum Internet (I have Century Link), I couldn't stream some channels, but I understand. So with HBO and sports channels I was paying $120 a month. Expensive, but I could afford it. Then 14 month after I started service (14 months, not 12 months) I get an email saying my introductory rates were going to expire and my bill was gong up to $184 a month! This brings me to my second issue. Their customer service is nonexistent! I tried and tried and got nothing but computer generated responses. Finally after the 3rd day I got a human voice. She said I'd have to discuss my issue with a local store. We have a new store in Wentzville MO. so I went in to discuss my dramatic rate hike. The guy echoed my email and confirmed the price hike. He didn't care if I remained a customer or not. So in response I closed my Spectrum cable tv and went home to get the equipment. I now have FUBO TV and it works great. And it's half of what Spectrum wanted me to pay.
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December 2023 by Joe White
Refused to help me change my service. Told me I had to do it all online. The employee (Kevin) wouldn't help in any way. I've changed my plan in store before. He went out if his way to be unhelpful.
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December 2023 by Jason Hoke
Better get an appointment. It took forever to just swap out a remote.
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December 2023 by Jim Murphy
They always seem to be crazy busy, but the wait isn't too bad. The service is friendly. The check-in tablet leaves something to be desired as it is rather unresponsive, but the workers monitor for those having trouble.
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November 2023 by T F
Bought phones. They lost my #. Spent 10 hours in the store over 4 days. They could not get # back. Manager lied to get us out by saying the store can't help because we didn't buy phones at the store. 2 different store managers disagreed. T Mobile had our # back in a few hours. Spectrum is learning about cell phones on the fly. They should not be in the phone business. In the time waiting at the store I saw several customers with phone problems, let alone cable TV issues including high cost.
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November 2023 by Mia Riazi
Amazing customer service every time i go here! Meagan was the most delightful worker and made the experience 1,000,000 times more pleasant!
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October 2023 by Ray Nation
I was there because I canceled my cable and then they throttled my internet speed so I had to get a different internet provider which costs half as much and works properly
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October 2023 by becca mac
Best phone buying experience I've ever had. No pressure, good knowledge of phones from staff, manager was very personable & helpful. Excellent service & super friendly environment. An elderly gentleman came in while I was there & they were so patient and kind to him. Love to see that!
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September 2023 by Joey Vassallo
Just tried to get a new router. Was told have to have a tech come out to see if I need a router. It was a 5 year old charter router. Was told no can’t do anything until a tech comes and looks at it. Tech couldn’t come out for 5 days so canceled my service. Then went on line and ordered new service from charter. Got a new router and lower price the next day. It works fine btw. It’s d*** that I had to redo everything just to get a new router.
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September 2023 by Nicole Ridolfi
This is the worst service provider. My husband and I both work from home and our neighborhood has been having frequent intermittent connectivity issues. I do not have time to call daily, as my T-Mobile Hotspot on my cell phone works better than my internet and I usually just jump on that. Our neighbors have called multiple times in the last few weeks, have had all equipment replaced and still have intermittent service. Today I called Spectrum and the guy chuckled at me when I expressed that I had ongoing issues. He was a supervisor. I got a $20/month bill credit despite paying $100/month for service that works 70% of the time, if I'm lucky. I cannot wait for other service providers to be available in our area. I'm a high risk OB nurse that provides triage care for a major health insurance company and its vital that I am avaliable for patients. Charter doesn't seem to think this is a priority.
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September 2023 by Toughest mother
The woman who waited on us was very quick. We later had to call for help and the woman on the phone was nice too.
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September 2023 by Ag W.
I want to discourage people for using Spectrum TV. While their channel selection doesn't even come close to my previous provider, my big complaint right now is their blocking of Disney channels....which includes all ESPN and SEC channels. In the football season, this is unacceptable. Spectrum claims this is because Disney is raising rates. And Spectrum asks ME to contact Disney. NO WAY. I don't do Spectrum's dirty work. My previous provider NEVER blocked channels as a negotiation tactic....and certainly never asked the customer to do their negotiating for them. I'm so glad Spectrum doesn't have a contract....because, I'm outa here! My advice, avoid Spectrum TV.
