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April 2024 by Steve Dinkins
We have purchased furniture from slumberland a long time. I would say half the furniture in our home came from there. Every time we would buy the protection plan to cover accidental damage. We just had our first incident and filed a claim. Despite assurance from Slumberland staff that it would cover incidental damage we just learned from the company that it only covers factory defects. We called the store and they said they can't override the companies decision not to cover our claim. So be warned that the claims that the protection plan will cover incidental damages is false. They will call it normal wear and tear and keep your money and not honor the claim.Additional information: since the insurance isn't going to honor the claim we asked for a refund on the remainder of the balance. So far we have signed affidavit they asked us to releasing them, and have been told they will issue a refund. We have been given the amount, and told we would recieve it after the store approved it. We are still waiting 8 weeks into this now and nothing but giving us the run around.
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April 2024 by J Perkins
First time customer service and deals were great.
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April 2024 by Jim Rentz
Grant met us at the door with a big smile and a strong handshake. He asked if there's something he could help us with. I held up the chair cushion that we were on a mission to find a recliner that matched. Grant steered us to the La-z-boy section, suggested a particular chair that may fit my height and torso. We both sat in it and mashed all of the buttons that put the chair through it's paces. We loved it! It turned out to be the EXACT same chair that we had chosen at the La-z-boy store 30 minutes earlier. We bought it from Slumberland.....for $600 cheaper than the La-z-boy store! And when Grant brought out a huge selection of swatches to choose our fabric from (10x the number that the b other store had showed us) , we found an even better match for our chair. Win/win! That was my first visit to Slumberland but rest assured it will not be my last!
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April 2024 by Emilee Voss
Great service!
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April 2024 by sally grun
Excellent customer service. Hillari was superb.
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April 2024 by Chris Lefler
Excellent service, the manager suggested 2 chairs instead of a love seat for my short wall. Only one would fit. Make sure you check out their store before you make final purchases elsewhere.
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April 2024 by Tom Wootten
Grant is the best sales person, he solved my issue with a lift chair for my mom! Wonderful chair and better service from Grant!
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April 2024 by Sue Disman
I enjoyed my experience at Slumberland and came away with two wonderful pieces of furniture. I feel they went out of their way to make sure I was happy with my choices and checked to have it delivered as soon as possible.
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April 2024 by Denise Yust
Thank you for your kind and professional aervice!
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April 2024 by michelle kincaid
Did not appreciate the fact that a $1800 mattress did not come with a warranty unless we bought a $100 mattress cover & having to wait 3 weeks for delivery. My husband insisted we come to your store. I could of spent less for a custom made mattress from Verlo in St. Charles & had it delivered in less than a week.
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April 2024 by Steve Konrad
Above and beyond
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March 2024 by Stacey Dobler
Our salesperson was very helpful showing us choices based on what we were looking for and made helpful suggestions. We got a great set of furniture and it was La Z Boy which I didn’t think we would be able to afford. No high pressure and nice people to work with. Can’t wait to get my furniture
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March 2024 by Robert Workman
I had a great experience with Eric. He was fast and we Accomplished a lot in a very short amount of time . We are very excited about Our new bedroom set
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March 2024 by al walker
I now understand why the parking lot is always empty. They hike up prices on clearance items so you are still going to pay retail
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March 2024 by Maggie Fowler
Great selection in different price ranges. Haley was very helpful and we were able to close the deal quickly.
