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March 2023 by Rick Beckwith
Walked inOnly one sales person. He had another customer and paid no attention to us for five minutes so we walked out!
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November 2022 by Ellis Freeman
Garret Fry , did a Great Job of helping Me with My purchase today..Thanks Garret
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January 2022 by Alexander B.
Ordered a mattress in September and was told by the sales rep it would take 2-5 weeks. No communication or update over the next several weeks. So I called and they said in a week or two. Still no update weeks later. Called back and kept getting "truck is coming next week" and this went on for several months. No honesty. They should've just said I have no idea it could be in a few weeks or it could be in a few years. Instead they kept saying it'll be next week instead of being honest that they did not know. I canceled my order and got my mattress delivered in under two weeks from mattress firm. Mattress direct? More like mattress indirect.
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April 2021 by Kathy Ebert
Excellent Customer Service! I had a great experience shopping at this store. Everyone was so helpful and friendly. The prices were good too, and I was not pressured by the salesman about anything. Even the guys who delivered & set up my new bed were great. I recommend this store!
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August 2020 by Robert Reynolds
Great Product. Great selection. Our sales person Eric was spectacular and made the process easy and efficient. I would recommend Mattress Direct to anyone!
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August 2020 by Trish Cagle
Very knowledgeable and I got just what I needed! Great place, good people.
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June 2020 by Mary S.
I have to say thank you to Zac. He was helping me look for a new mattress when in it came up that my current mattress was sagging and was less than 10 yrs old. He reminded me that it might be covered by the warranty and suggested I try that route first.. it was covered!! I couldn't be happier with the entire process even with the delays due to Covid-19. I will definitely return to Mattress Direct when I have any bedding needs.
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June 2020 by Lana Maness
Visited Mattress Direct in OFallon MO yesterday. Was very pleased with the place. Eric met me at the door and let me in. I ended up finding just the perfect set for me and it was all an overall great experience. Eric was a fantastic sales person that listened to my needs and helped me figure out what best suited me. Thank you Eric for your patience and guidance. Can’t wait to get my delivery.
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June 2020 by Heather Orf
Very easy process and staff was very helpful and friendly. They answered all of my questions and were very informative. The store was also very clean as well!
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June 2020 by Katie Campbell
Walked in to the OFallon location today and had a wonderful experience!! No one pressured me and they knew their products well. Will definitely be back!!
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June 2020 by brandon mallinckrodt
Zac did an awesome job helping us find the mattress we wanted. I thought we were needing a less firm mattress, but turns out it was more about support. He was very informative knowledgable, and personable. Highly recommend.
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June 2020 by james hays
Highly recommend! Zac and Eric was extremely knowledgeable and helped us with narrowing down what we liked and what would help us get a great night's sleep.
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June 2020 by Lps cookies And cream
Stopped by to pick up a mattress for a friend, was very impressed with the customer service. Store wasIwas very clean andrand well organized. My daughter needed a mattress and I decided to shop with them because good service can be scarce these days. The associate was very knowledgeable and answered all of my questions to my satisfaction. A good selection of mattresses, from coil spring to hybrid to the latest in memory foam.They also will deliver and pick up your old mattress!I highly recommend them!
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March 2020 by Andrew Murphy
Worked with Zac and he was awesome! Got some great information and he really simplified everything!
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March 2020 by andrew brauss
Was just in the store and all I can really say is that Zach was awesome!! Extremely helpful and friendly. In sales myself, customer service is absolutely everything and he hit the nail on the head. Definitely went above and beyond. Couldn’t have had a better experience!! Keep doing your thing!
